Every month, people who live in Killeen, Texas, have to pay their utility bills, which cover things like water, sewer, trash pickup, and more. The city offers residents and businesses multiple options to pay utility bills conveniently. This article talks about the different ways that people in Killeen can pay their utility bills: in person, over the phone, online, or by mail.
Paying Online
The easiest and most efficient way for most customers to pay their Killeen utility bill is online The city offers an online payment system called Click2Gov that allows you to
- Pay bill immediately with debit/credit card
- Check account balance
- View payment history
- Set up recurring payments
- Update account and contact info
You’ll need to make an online account before you can use the Click2Gov payment system. Have your utility account number handy to register. After you sign up, you can check your balance and make one-time or recurring payments at any time.
The system also allows guest checkouts without an account for simple one-time payments if you prefer Just enter the account number and payment info
Paying online is available 24/7 for your convenience. A $2. 00 processing fee applies to online payments.
Paying by Phone
To pay your utility bill over the phone, you can call the City of Killeen Utility Collections office at (254) 501-7800.
When paying by phone, be sure to:
- Have your account number ready
- Notify them you want to make a payment
- Provide debit/credit card number or checking account info
- Record confirmation number as proof of payment
Speaking with a representative allows you to take care of your bill without logging into the online system. Just call during regular business hours.
Paying by Mail
The City of Killeen does allow utility customers to mail in payments the traditional way with a paper check or money order.
To pay by mail, remember to:
- Include payment stub from your bill
- Make check payable to City of Killeen
- Write your account number on the check
- Mail 5-7 business days before due date
Mail utility payments to:
City of Killeen
P.O. Box 549
Killeen, TX 76540
Allow enough time for mailed payments to reach the city and be processed before your due date to avoid late fees.
Paying in Person
You can also pay your Killeen utility bill in person at the Municipal Building located at 101 N. College Street in Killeen.
When paying in person:
- Bring your payment stub
- Have cash, check, money order or card
- Get a receipt as proof of payment
- No additional fees apply to in-person payments
In-person allows you to pay with cash while avoiding online fees. Just visit during regular business hours.
Setting Up Automatic Payments
One of the best ways to avoid late fees and free yourself from worry is enrolling in automatic payments. This authorizes the city to withdraw your utility payment each month directly from your bank account or credit/debit card.
To set up automatic bill pay:
- Login to Click2Gov online account
- Navigate to AutoPay section
- Enter bank or card information
- Select payment date
Once enrolled, you don’t have to think about making manual payments each month. Just be sure your account has sufficient funds on the withdrawal date.
Understanding Killeen Utility Rates
Killeen utility rates vary based on factors like:
- Type of property (residential, multi-family, commercial)
- Amount of water used per month
- Sewer and garbage fees
Rates are broken down by service on the city website here. New utility customers should familiarize themselves with the rate structure. Rates may increase over time so customers should watch for notices of adjustments.
Avoid Late Fees
To avoid getting hit with penalties and fees, be sure to pay your Killeen utility bill in full by the due date printed on your monthly statement. Try these tips:
- Mark due date on your calendar
- Enroll in auto-pay
- Receive email reminders
- Pay a few days early, especially with mailed checks
Don’t let a due date sneak up on you. Stay organized and take advantage of resources like automatic payments to ensure on-time payment.
Payment Assistance Programs
If you are struggling financially and unable to pay your utility bill, Killeen does offer assistance programs based on eligibility, such as:
- Payment arrangements – Set up a delayed or installment plan
- Payment extensions – One-time due date delays in case of hardship
- Low-income assistance – Limited aid for qualifying households
Contact the utility department ASAP if unable to pay. Nonpayment often results in service disconnection, which involves fees for reactivation. Work closely with the city to maintain access to essential utilities even during hardship.
New Service Setup
To establish new water, sewer and garbage service when moving to Killeen, you must contact the utility department before move-in:
- Complete service application
- Provide move-in date and proof of identity
- Pay deposit based on residency and credit
- Finalize billing name and contact information
Submitting the new service application early ensures uninterrupted access to utilities at your new address. This also starts the billing process so first utility bill generates on schedule.
NEW ACCOUNT – COMMERCIAL
To apply for a new account, you must complete a Commercial Service Application and return it to our office in person or by email with the required documents. For same day service the request must be received by 12:00 p.m. After hours service is available for an additional fee.
One of the following items are needed:
- Articles of Incorporation
- Assumed Name Certificate (from Priest Drive Annex)
- Certificate of Partnership
- Proof of Ownership
All of the following items are needed:
- Certificate of Occupancy (from City Hall)
- Lease or Deed to the property (If you are not the owner, a letter stating that you have authority to open the account written on company letterhead)
- Photo ID
- Proof of Tax ID or Social Security Number
Commercial account deposits are based on meter size. You may contact our office at 254-501-7800 or by emailing us to find the correct meter size/deposit information.
- 3/4 meters – $75
- 1 meter – $150
- 1.5 meters – $200
- 2 meters – $300
- 3 meters – $400
- 4 meters – $500
- 6 meters – $700
- 8 meters – $900
*Pay by phone services will be interrupted intermittently while updates are completed from Thursday, May 23 at 8p.m. – Friday, May 24 at 2a.m.*
To apply for a new account, you must complete a Residential Service Request and return it to our office in person or by email with the required documents. For same day service request must be made by 12 p.m. After Hours service is available for an additional fee.
- Application
- Lease or proof of ownership
- Picture Identification (for each person to be listed on account) Examples: Alien Registration Card, Drivers License, Military Identification Card, Passport
- Proof of Social Security Number (for each person to be listed on account) Examples: Income tax return, Paycheck (full social security number must be listed), Social Security Card, W2
- $90.00 – Standard deposit
- Good Credit Waiver – If you have previously had a full 12 months of service with the City of Killeen and did not have a late payment.
Killeen Utility Collections: How To Pay Your Bill
FAQ
Does Killeen have natural gas?
Who is the city manager of Killeen, Texas?
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Staff
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Name
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Title
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Phone
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Cagle, Kent
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City Manager
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254-501-7700
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Wilson, Lauren
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Assistant City Manager
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254-501-7700
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What is the county for Killeen, Texas?
How do I pay a utility bill in Killeen?
City of Killeen utility customers will use a new number to pay bills by phone beginning today, according to a news release from the city. Payments will now be made by calling 254-220-4183. The phone number to make payments is the only change. Phone-in payment procedures and service will remain the same.
Where can I make a payment in Killeen TX?
Customers can make full or partial payments in person at 210 W Avenue C, Killeen, TX 76541, by phone at 254-501-7800, or online. For mailing payments, the address is PO Box 549, Killeen, TX 76540-0549. The division also offers an alternate phone number, 254-220-4183, for inquiries.
Does Killeen Municipal Court accept online payments?
The Killeen Municipal Court allows online payments in full, partial payments on existing payment plans, and the ability to request a driver’s safety class to dismiss a qualifying violation. **Paying the full balance (court cost + fine amount) will result in a Guilty Judgment.**
Does Killeen offer utility assistance?
Utility assistance is available only for City of Killeen utility bills (water, sewer, garbage and fees). Assistance may be provided for expenses incurred March 27, 2020 or after, and no funds may be used for charges or late fees prior to that date. Payment will be applied directly to the utility account.