How to Pay Your City of Kirkland Utility Bill Online, by Phone, or In Person

Living in the beautiful city of Kirkland, Washington comes with the responsibility of paying your city utility bill. This covers services like garbage, sewer, water and more The City of Kirkland offers flexible ways to pay your bill either online, by phone, automatic bank withdrawal, or in-person at City Hall This comprehensive guide will walk through the various payment options to easily pay your Kirkland utility bill.

Online Payment Options for Paying Your Kirkland Utility Bill

Paying online is one of the most popular ways to pay your City of Kirkland utility bill. It’s fast, easy, and you can set up recurring payments. Here’s how to pay your Kirkland bill online:

• One-time payment – The City of Kirkland uses a third-party service called Paymentus to accept online payments. You can make a one-time payment through Paymentus without creating an account. Just have your account number ready.

• Recurring payments – For convenience, you can set up recurring monthly payments through Paymentus so your bill gets paid automatically. You can save payment info and dates

• Account access – Creating a Paymentus account lets you access past statements, payment history, manage notifications, and more.

To pay online:

1. Go to www.kirklandwa.gov/Pay and click “Make an Online Payment.”

2. Enter your account number and amount due.

3. Enter payment info and submit. You’ll get a confirmation email.

Payments post in 1-2 business days. The online option is ideal for fast, paperless bill pay.

Paying Your Kirkland Utility Bill by Phone

You can also pay your City of Kirkland utility bill easily over the phone using the automated payment system:

• Call 1-855-498-9970. Have your account number ready.

• Choose whether to pay full balance, minimum due, or custom amount.

• Enter debit/credit card details or bank account info for payment withdrawal.

• Write down the confirmation number at the end.

Payments by phone typically post to your account within 1 business day. This is a quick option if you prefer talking to a live automated system.

Paying in Person at Kirkland City Hall

For in-person payment, you can visit Kirkland City Hall during business hours:

• City Hall is located at 123 5th Ave, Kirkland, WA 98033

• Hours are Monday-Friday 8am-5pm, excluding holidays

• Bring your printed bill or have your account number.

• Tell the clerk how much you want to pay.

• Payment methods include check, cash, debit and credit cards.

• Get a receipt as proof of payment.

In-person payment allows you to talk to a real person when settling your bill. Just note City Hall business hours.

Setting Up Automatic Bill Pay With Your Bank

You can enroll in automatic bill pay through your bank to have payments sent automatically each month. Here’s how:

• Log into your bank account and navigate to bill pay.

• Enter the payment info:

  • Payee: City of Kirkland

  • Account number

  • Monthly payment amount

• Pick the withdrawal date. Make sure it’s before the due date.

• Most banks allow you to set text/email alerts for bill pay activity.

Bank auto-pay is convenient for ensuring your bill gets paid on time every month. Just monitor your account to ensure sufficient funds on withdrawal day.

Mailing In Your Payment to the City of Kirkland

If you prefer to mail in paper checks, here are some tips:

• Make checks payable to City of Kirkland.

• Always include your account number on the check memo line.

• Include your bill stub in the envelope with payment.

• Mail to: City of Kirkland, PO Box 3528, Seattle, WA 98124-3528

• Allow 10 business days for mailed payments.

• Write down when you mailed it for records.

With proper mailing time, paying by mail is reliable. Just watch due dates closely since mail takes longer.

Avoiding Late Fees and Penalties

To avoid penalties like late fees, make sure to pay your Kirkland utility bill in full and on time:

• Pay by the due date shown on your bill, usually around the 20th of the month.

• A 10% late fee applies if payment is received after the due date.

• Recurring late payments can damage your credit and prompt collections.

• If you anticipate missing payment, call the utility billing office immediately to discuss options.

Paying on time is crucial. Even one late payment can incur fees and credit score impacts. Setup autopay or calendar reminders to help avoid any lapses.

Checking Your Balance and Statement Online

Since mailed paper statements can take time to arrive, it’s handy to check your account balance and view statements online:

• Paymentus lets you view current and past billing statements in your account.

• Statements show your detailed charges, consumption data, payments and balance info.

• Review statements regularly to catch any billing errors early.

• Monitoring your balance helps you budget for upcoming payments before due dates.

Having online account access empowers you to closely track your utility usage, charges and payments. Sign up during online bill pay.

Understanding City of Kirkland Utility Rates and Fees

Kirkland utility rates and fees depend on your water usage as well as fixed charges for sewer, drainage, garbage and other services. Here are some key charges:

• Water – Based on volume used at either Tier 1 or 2 rates depending on consumption.

• Sewer – Fixed monthly charge plus volume charge based on winter water average.

• Drainage – Fixed monthly fee.

• Garbage – Fixed monthly fee for collection. Extra charges apply for excess garbage or oversize items.

• Service fee – 10% fee applies for late payment after due date.

• New account fee – One-time setup fee when starting new service.

Rates vary by neighborhood and are adjusted periodically by City Council ordinance. Check your bill for the specific charges for your area.

Options If You’re Unable to Pay Your Kirkland Utility Bill

If you’re struggling to pay your City of Kirkland utility bill, contact the billing office immediately to discuss hardship options:

• Payment plans – Arrange smaller payments over several months.

• Due date extension – Get a one-time due date pushback if you need more time.

• Balance forgiveness – Very limited assistance available for balances under $200.

• Payment assistance – Inquire about available grants or subsidies to help cover bills.

• Conservation tips – Get advice on reducing your usage and monthly charges.

• Service disruption – As a last resort, request temporary shutoff to pause billing.

Communicate with the billing office early if you anticipate payment issues. They can explain the hardship relief options for your situation. Don’t wait until large balances accumulate.

Paying your Kirkland bill for city services is straightforward when you utilize the available online, phone, mail and in-person payment options. Reach out to the utility billing department with any account or payment questions. Keeping your account in good standing saves you money and avoids penalties.