How to Pay Your City of Lubbock Utility Bill Online, by Phone or In Person

Paying your monthly utility bill is a routine task for every household and business in Lubbock. The City of Lubbock Utilities provides electric, water, wastewater and solid waste services to the residents and businesses of Lubbock. They make paying your utility bill quick and convenient through multiple online, phone, and in-person options

In this comprehensive guide we’ll explore all the ways Lubbock utility customers can pay their bill. Whether you want to setup automatic payments pay online, use a payment kiosk, call in, or visit in person, City of Lubbock Utilities has a payment method for you. Read on to learn how to easily pay your City of Lubbock electric, water, wastewater and trash bill.

Ways to Pay Your Lubbock Utility Bill

Lubbock Utilities offers flexible payment choices to fit any schedule or preferences. Here are all the ways you can pay your Lubbock utility bill:

  • Recurring bank draft or credit card payments
  • One-time online payments
  • Payment kiosks around Lubbock
  • Pay by phone
  • Pay in person at Avenue K location
  • Pay by mail
  • Pay at authorized payment centers

Below we will look at each of these City of Lubbock Utilities payment options in more detail.

Set Up Automatic Payments

The easiest way to pay your utility bill every month is to enroll in auto-pay. This automatically deducts your bill from your bank account or credit card on the due date each month.

To start, complete the auto-pay authorization form. Return it by mail, email, fax, or in person to the City of Lubbock Utilities office. Specify the account you want payments deducted from and confirm it is valid and has available funds on the due date each month.

Once set up, you don’t have to do anything else. Your City of Lubbock utility bill will be paid on time automatically each month. It’s the most convenient and reliable way to avoid late fees.

Make One-Time Online Payments

If you don’t want recurring payments, Lubbock Utilities does offer one-time online bill pay through their EZ-Pay system. You don’t need an account to use it.

Simply go to EZ-Pay anytime and enter your Lubbock Utilities account number and bill amount. Pay by credit card, debit card, or e-check. You’ll receive a confirmation email after the transaction is completed.

One-time online payments allow control over when and how much you pay each month. But you do have to log in and manually pay before each due date.

Use Payment Kiosks

There are payment kiosks located around Lubbock for easy in-person utility bill payment. Kiosks accept credit cards, debit cards, and cash payments.

Find kiosk locations at United Supermarkets, Amigos, Cash Saver, and more. Use these self-service kiosks anytime to pay your Lubbock utility bill. Look for the City of Lubbock Utilities logo.

Pay by Phone

You can also pay your City of Lubbock utility bill over the phone by calling 806-775-3409. Have your account number and bill amount ready.

Follow the automated prompts to enter your payment info and pay by credit card, debit card, or e-check. You will receive an email confirmation after the payment is processed.

Pay In Person

In-person payments can be made at the City of Lubbock Utilities office located at 1401 Avenue K. Payments are accepted Monday thru Friday from 8am to 5pm.

The office accepts cash, check, money order, and credit/debit card payments. Simply come during business hours to pay your utility bill directly with the City of Lubbock.

Pay by Mail

If you prefer to mail in your payment, utility bills include a return payment envelope. Just add a stamp and drop it in the mail before the due date.

Payments must be received (not postmarked) by the due date to avoid late fees. Allow 3-5 days for delivery before the deadline. Cash should not be sent through the mail.

Pay at Authorized Payment Centers

In addition to the main City of Lubbock Utilities office, you can pay your utility bill in person at authorized payment centers around Lubbock.

Walmart, United Supermarkets, Amigos, and Cash Saver locations all accept City of Lubbock utility payments. Pay your bill at customer service desks by cash, check, or credit/debit card.

Avoid Late Fees

No matter how you choose to pay your Lubbock utility bill, make sure to pay the full amount due by the due date. Late or partial payments will incur late fees and penalties.

Set up auto-pay or schedule one-time payments to arrive prior to the deadline each month. Pay on time to avoid unnecessary fees on your City of Lubbock electric, water, wastewater and trash service bill.

Managing Your Lubbock Utility Account Online

In addition to multiple payment options, City of Lubbock Utilities also offers online account management through their customer portal. With an online account you can:

  • View bills and account balance
  • Make one-time online payments
  • Sign up for auto-pay
  • Review payment history
  • Monitor daily consumption
  • Receive paperless e-bills
  • Request service changes
  • And more!

To create an online account:

  1. Go to COLL Customer Portal

  2. Click “New User”

  3. Enter your account number and other requested info

  4. Create a username and password

Signing up for online account access unlocks convenient self-service options for managing your City of Lubbock utility account anytime.

Paying Your Lubbock Utilities Bill by Phone

In addition to the automated pay-by-phone system, you can also call City of Lubbock Utilities directly at 806-775-2509. The call center can help with:

  • Making one-time credit/debit card payments
  • Getting account balance and due date
  • Setting up recurring auto-pay
  • Reviewing payment history
  • Updating account and contact info
  • Answering billing questions

Call 806-775-2509 during normal business hours for personal assistance with your utility account. For after hours automated payments, use the toll-free self-service number.

Don’t Be Late – Pay On Time to Avoid Penalties

To avoid extra fees, always pay your City of Lubbock utility bill on time and in full each month. Sign up for auto-pay or schedule online/phone payments to process before the due date.

Paying late will incur significant penalties and hurt your credit. Manage your account online and take advantage of payment options like auto-pay and online bill pay to easily pay your City of Lubbock electric, water, wastewater and solid waste bill on time every month.

City Of Lubbock Utilities Bill Pay

Don’t Sit on Hold to Pay Your Bill!

Our call center is experiencing longer than average wait times.

If you have your account number, call 806-775-3409 to use the automated EZ-PAY system, or click “Pay My Bill” below to pay online. No waiting required, and available 24/7 at home or on the go.

Lubbock man received over $50,000 bill from City of Lubbock Utilities

How do I pay a utility bill in Lubbock?

Pay on the go! Use the outdoor automated kiosk at 1401 Avenue K to pay by cash, check, debit or credit card 24 hours a day, 7 days a week. Log into your City of Lubbock Utilities account from any device to see your account details and pay using your bank account, debit or credit card.

How do I contact city of Lubbock utilities?

Contact City of Lubbock Utilities 1401 Avenue K Privacy Statement Terms and Conditions About City of Lubbock Utilities About Us Meet the Team Setting Utility Rates ©2024 City of Lubbock Utilities 1301 Broadway | Lubbock, TX 79401 | 806-775-2509 Manage My Account View My Account Start, Stop, or Transfer Service Customer Forms

How do I set up a recurring monthly payment for Lubbock utilities?

Now accepting Apple and Google Pay! To set up a recurring monthly payment for your City of Lubbock Utilities account, log in to your account and click Auto Pay or call 806-775-2509. Call 806-775-3409 with your bank information or debit or credit card and follow the prompts.

How do I use EZ-Pay with city of Lubbock utilities?

You don’t have to register your account with City of Lubbock Utilities to use EZ-PAY. Simply click the button below, follow the prompts, and you’re all set! Now accepting Apple and Google Pay! Click here to set up your one-time payment today. You can also make one-time payments with Snap N Pay.

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