How to Pay Your City of Mission Water Bill

Paying your City of Mission water bill ensures your services stay active and avoids late fees. The City of Mission offers several convenient ways to pay your water bill either online, by phone, in person or by mail. This article will go over the various payment options, sign up for paperless billing, information on rates and fees, and tips for resolving any issues.

Ways to Pay Your City of Mission Water Bill

There are a number of options for paying your City of Mission utility bill:

Online

• Pay through the City of Mission Online Payment Portal. You can pay as a guest or sign up for an account. There is a $1.25 fee per transaction.

By Phone

• Call 1-833-277-0389 to pay by phone. There is a $1.25 fee per transaction.

In Person

• Pay at City Hall located at 1201 E. 8th Street, Mission, TX 78572. Cash, check or credit card accepted. There is a 5% fee for credit card payments.

• Use the drive-thru window Monday-Friday 8am-5:30pm. Cash or checks only.

By Mail

• Mail your payment to City Hall at the address above. Make checks payable to City of Mission.

Other Ways

• Pay at Walmart or HEB with your water bill.

• Set up monthly auto-draft payments from your bank account. Fill out the Authorization Form and submit with a voided check.

Sign Up for Paperless Billing

You can go paperless and receive your City of Mission utility bill electronically. Here’s how:

• Download and fill out the Paperless Billing Form.

• Email the completed form to [email protected]

Once enrolled, you’ll receive an email each month when your new bill is ready to view and pay online.

Going paperless saves paper and gives you instant access to your bill.

Understand Fees, Rates and Payment Due Dates

Here are some key details to avoid fees and keep your City of Mission utility service active:

• Payment is due by the due date on your bill, typically 20 days after mailing.

• A 5% late fee is added if not paid on time.

• If the account becomes past due, water service may be disconnected until the balance is paid.

• A $25 reconnection fee applies after disconnection for nonpayment.

• Water rates depend on your meter size and monthly usage. View the Rate Schedule.

• Residential trash pickup fees are included in your bill.

• Sewer rates are based on your water consumption. See the Sewer Rate table.

Paying by the due date prevents penalties and service interruption. Know the rates to estimate your monthly bill accurately.

Tips for Paying Your Bill

Follow these tips when paying your City of Mission utility bill:

• Provide your account number to ensure proper payment application.

• If paying by mail, allow 7-10 days for delivery to avoid late fees.

• Notify the utility department if your mailing address changes to prevent missed bills.

• Review bills carefully and report any unusual activity immediately.

• Contact the utility department with any bill questions before the due date.

• Sign up for paperless billing and auto-pay to make payments timely and hassle-free.

• For large balances, inquire if the city offers payment arrangements. Discuss hardship programs if needed.

Staying organized, planning ahead, and communicating with the city ensures on-time, accurate utility bill payment.

Troubleshoot Bill Pay Problems

If any issues come up with paying your City of Mission water bill, here are some troubleshooting tips:

• If your payment doesn’t process online, refresh the page and try again or use another payment method.

• Contact your bank if funds are available yet online payments get declined. Verify your account information is entered correctly.

• If auto-pay or mailed payment doesn’t post, contact the utility department to trace the missing payment before resending.

• If your paper bill is lost/stolen, call the utility department immediately for a replacement. Avoid late fees.

• If your balance remains high after payment is made, the city may have under-applied the payment. Call to have them correct it.

• If a payment takes over 2 weeks to post, inquire about expediting research on the missing funds to avoid penalties.

• If a payment posts to the wrong account, provide records to have it reversed and properly applied.

Stay proactive with bill payment issues and keep the utility department informed to resolve problems quickly.

Arrange Payment Plans for Large Balances

If you are struggling to pay a large outstanding balance on your water bill, contact the City of Mission utility department to set up a payment plan. Some options that may be available:

• Payment extensions to pay past a due date without penalties

• Partial payments over multiple billing cycles

• Deferred payments to pause billing temporarily in a financial crisis

• Payment discounts or waived fees if eligibility criteria are met

• Payment matching programs to reduce large debts gradually

• Hardship assistance programs and low-income subsidies

Let the city know about financial hardships early on so they can work to make paying high water bills more manageable. Ask about any bill assistance programs for which you may qualify.

Avoid Water Service Shutoff with Help

If you receive a water shutoff notice for nonpayment, act quickly to seek assistance:

• Contact the utility department immediately to set up a payment plan if possible. Get the shutoff delayed or cancelled if you can pay part of the balance.

• Apply to Mission Water Assistance Programs that help pay bills for low-income residents. Qualified nonprofits may cover part or all of the amount owed.

• Call 211 to get connected to local social service programs that assist with utility bills.

• Reach out to churches, charities, family/friends, or find short-term loans if needed to stop a shutoff.

• Know your rights. Shutoffs are prohibited in some cases or require notice. Learn how to possibly stop a shutoff.

Act fast upon getting a water shutoff notice and leverage any resources possible to resume or continue service.

Have Your Water Service Turned On After Shutoff

If your City of Mission water was turned off due to nonpayment, follow these steps to get it restored:

• Pay the overdue balance on your account immediately, as reconnection cannot happen until it’s paid in full. Online, phone, mail and in-person payment options are available.

• A $25 reconnection fee also must be paid before service resumes.

• Call 956-580-8660 once payment is made to schedule the reconnection appointment.

• Someone 18 or older must be home at the service address when the city crew arrives to turn water back on. Provide