Convenient Options for Paying Your Water Bill in North Richland Hills

Living in the city of North Richland Hills, TX means being a customer of the municipal water utility Paying your monthly water bill is an essential responsibility But thanks to the various payment options offered, it doesn’t have to be a chore. This article will explore the different ways residents and businesses can easily and securely pay their North Richland Hills water bill.

Overview of North Richland Hills Water Utility

The city of North Richland Hills provides water service to around 73,000 residents across 27 square miles. The utility

• Operates a 13 million gallon per day water treatment plant
• Maintains over 310 miles of water lines and pipes
• Reads around 25,000 meters and sends out monthly bills
• Ensures compliance with state and federal drinking water regulations

So if you live or work in North Richland Hills, chances are the city is your water provider. As a customer, you are responsible for paying your monthly water bill to receive continuous service.

Bill Payment Cycles and Due Dates

North Richland Hills utility bills are issued on 8 different billing cycles depending on your service area. Bills are sent monthly and your due date will be 20 calendar days from the bill date. It’s important to pay your bill by the due date to avoid a 10% late penalty.

You can find your individual billing cycle and due date printed on each monthly bill. Mark your calendar so you remember when payment is due each month. Setting a reminder can help avoid late fees!

Overview of Payment Options

The city offers various ways to pay your water bill conveniently. Review these options and choose the ones that fit your needs and preferences:

• Online – Pay via the city website anytime 24/7.
• Phone – Call the payment hotline to pay over the phone 24/7.
• Mail – Send a check or money order using your bill stub and envelope.
• In Person – Visit the Water Department at City Hall during business hours.
• Drop Box – Deposit your payment in the drive-up box at City Hall.
• Authorized Pay Stations – Pay with cash, check or money order at 20+ retail locations.
• Bank Draft – Set up auto-pay directly from your bank account each month.

Read on for more details on how to utilize these bill payment choices.

Step-by-Step Guide to Paying Online

Paying your water bill through the North Richland Hills website is fast and easy. Follow these steps:

1. Go to www.nrhtx.com and click on “Online Payments” or navigate directly to www.nrhtx.com/72/Online-Payments.

2. Select “Water Bill” from the list of options.

3. If this is your first time paying, you’ll need to register your account by giving your account number, address, and email address.

4. Returning customers can simply log in with their email and password.

5. Select “Make Payment” and enter the payment amount due.

6. Choose a payment method and enter your card or bank details. The system stores this for future use.

7. Review the payment info and submit. A confirmation email will be sent.

Payments made after 5PM will process the next business day. By registering an account you can view balance and payment history at any time.

Paying by Phone is Quick and Easy

To pay your North Richland Hills water bill by phone, follow these easy steps:

1. Call 844-531-5742. This is the city’s toll-free payment number.

2. When prompted, enter your 10-digit account number.

3. Select the “Make Payment” option and follow the voice instructions.

4. Enter payment amount when asked. Say or punch in your credit card or bank account details.

5. Listen to the payment summary and confirm the details.

6. A payment confirmation number will be provided upon approval.

The automated phone payment system is available 24/7 for your convenience. Keep the toll-free number handy to pay on the go!

Paying by Mail

To pay your water bill by mail, simply:

• Write a check or money order payable to City of North Richland Hills
• Fill out payment stub from the bottom of your bill
• Place stub and payment in the return envelope provided
• Mail to:

City of North Richland Hills
P.O. Box 820609
North Richland Hills, TX 76182-0609

Be sure to mail your payment at least 5 business days before the due date to ensure it arrives on time. Late payments sent by mail will still incur a penalty.

Paying in Person

You can pay your water bill in person at North Richland Hills City Hall, located at:

4301 City Point Dr.
North Richland Hills, TX 76180

Payments are accepted:

Monday – Friday
8AM – 5PM

In-person payments can be made by cash, check, money order or credit/debit card. Be sure to get a receipt as proof of payment.

24/7 Drop Box for Payments

For your convenience, a secure drop box for water bill payments is located in the parking lot of City Hall. Simply place your payment (check, money order, or cashier’s check only) in an envelope with your bill stub and drop it in the box anytime day or night.

Authorized Payment Locations

North Richland Hills has partnered with 20+ Fidelity Express payment sites where you can pay your water bill in person with cash, check or money order. There is a $1.50 service fee per transaction.

Find authorized payment locations and hours at https://www.nrhtx.com/341/Payment-Options.

Auto-Pay by Bank Draft

If you want a hassle-free way to pay your water bill, sign up for monthly auto-pay by bank draft. Available for both checking and savings accounts, this authorizes the city to withdraw your bill amount directly on the due date each month.

To enroll, complete the bank draft authorization form available on the city website and mail it with a voided check. You can cancel at any time with proper notice.

Security of Online Payments

When paying your North Richland Hills water bill online, you can feel fully confident in the security measures taken to protect your data:

• Encryption technology scrambles account details during transmission
• No credit card numbers are stored – only last 4 digits visible
• Secure password access to your account
• Ability to enable two-factor authentication
• Ongoing fraud monitoring with alerts of suspicious activity
• Internal user controls and access auditing

The city adheres to the highest data security standards so you can pay your bill with peace of mind.

Manage Your Water Account Online

By registering for an online account through the North Richland Hills website, you gain access to convenient self-service options for managing your water utility service:

• Pay your bill online 24/7
• View balance and payment history
• Monitor water usage and patterns
• Set up recurring auto-pay payments
• Receive notifications by email or text
• Report service issues or leaks
• Update account and contact information

Take control of your water account! Register your online account today at www.nrhtx.com/72/Online-Payments.

Choose the Best Payment Option for You

We all have different preferences when it comes to managing bills. Fortunately, North Richland Hills offers flexible water bill payment choices so you can pay your bill in the way that works for your lifestyle.

Review the options and decide whether paying online, by phone, mail, in person, or with auto-pay fits your needs. Set reminders so you never miss a due date. And take advantage of the convenience of paying anytime, anywhere in just minutes online!