It’s easy to pay your City of Pasadena water bill every month if you know what to do. There are several easy ways to pay your monthly water and sewer bill to the City.
In this comprehensive guide, we’ll explore the payment choices offered and tips for hassle-free water bill management with the City of Pasadena
Overview of Pasadena Water Billing
The City of Pasadena provides water and sewer utility services to residents and businesses located within the city limits. The City’s Water Billing Office handles billing and collection for about 36,000 customer accounts.
Water meters track water usage at each property on a monthly basis. Meter readings determine the water and sewer charges on monthly bills. Every month, bills are mailed or emailed around the 20th and are due by the 15th of the following month.
It’s important to pay your Pasadena water bill by the due date to avoid penalties or service disruption. The City offers various payment options to fit different needs and schedules.
Convenient Ways to Pay Your Pasadena Water Bill
The City of Pasadena offers several payment choices for residential and commercial water customers
Pay Online
The fastest way to pay is online through the City’s website. You can make secure online payments using Visa, MasterCard, Discover or electronic check.
- Visit www.pasadenatx.gov and click on “Pay Water Bill”
- Login or set up an online account
- Select payment amount and submit
Since online payments go straight to your account, it’s a great way to avoid late fees if you’re paying close to the due date.
Pay by Phone
Call the Water Billing office at 713-475-5566 to make a payment over the phone. You’ll need to provide your account number and address. Have your credit/debit card ready for payment.
Pay by Mail
Detach the payment stub from your paper bill and mail it with a check or money order to:
City of Pasadena
PO Box 1337
Pasadena, TX 77501-1337
Allow 5-7 days for mailed payments to reach the City and be applied to your account.
Pay in Person
Visit the Water Billing office located at 1202 Southmore Ave, Pasadena, TX 77501 to pay your bill in person Monday – Friday during business hours.
Cash, check, money order or credit/debit payments are accepted. There are also two walk-up payment kiosks outside the building to pay 24/7.
Pay at Other Locations
Additionally, water bill payments can be made at:
- Pasadena City Hall (Cash or Check Only)
- Some H-E-B Grocery Store Locations
- ACE Cash Express stores
Check with each location for accepted payment types and any convenience fees.
Sign Up for Auto Pay
For hassle-free payments, enroll in auto pay through the City’s online account portal. Your bill will be paid automatically from your bank account each month.
Avoid Late Fees and Disconnection
Pay your water bill by the 15th of each month to avoid penalties. Here are the consequences for late payment:
- After the due date, a 10% late fee is applied.
- Accounts 30 days past due are assessed a $10 delinquent fee.
- Services are disconnected for accounts 60+ days late. A $50 reconnection fee then applies.
Disconnected accounts must pay the full past due balance and fees to restore service. Avoid these extra costs and headaches by paying on time.
Payment Assistance Options
If you are struggling financially and unable to pay your water bill, the City of Pasadena offers these assistance programs:
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Payment arrangements – Contact the billing office to set up a payment plan that spreads payments over several months.
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LIHEAP – Low-income residents can apply for federal bill assistance through LIHEAP.
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Harvey Forgiveness Program – Forgives past due balances for qualified customers impacted by Hurricane Harvey.
Reach out to the Water Billing Office to learn more about these bill help programs.
Notification Options
The City encourages customers to sign up for email and text notifications related to water billing and service. These free options allow you to:
- Receive alerts when your bill is ready
- Get payment confirmation notices
- Be notified if service is at risk of disconnection
- Keep updated on other billing events and news
Visit www.pasadenatx.gov to register your contact information and preferences for notifications. Staying informed helps avoid surprises and ensures on-time payment.
Start or Stop Water Service
Contact the Water Billing Office if you need to start new water service or disconnect existing service at a property in Pasadena.
Some key steps when starting or stopping service:
- Provide at least 1-2 days’ notice when possible
- Be present at the property during service changes
- New customers must complete an application form
- Provide valid ID and a lease or deed for service activation
- A deposit may be required for new accounts
Reach out to the billing office with any questions about starting or stopping water service.
Disputing Your Water Bill
If you believe your water bill contains an error or incorrect charge, contact the City immediately to dispute the bill.
Some common reasons to dispute a water bill:
- The usage amount seems abnormally high
- You were out of town when usage spiked
- You recently had a leak repaired
- You are being charged for services not received
A customer service representative will investigate disputed bills and make any needed corrections. Providing proof, like repair invoices for leaks, can help with getting credits.
We’re Here to Help
Paying your monthly water bill to the City of Pasadena is stress-free when you use one of the convenient payment options and follow billing best practices. Reach out anytime you have questions or need assistance. The Water Billing Office team is available by phone, email, and in-person to help customers manage their water service and billing needs.
Water Billing Notification Center / Update Account Information
The City of Pasadena Water Billing Department has a notification system that allows the department to quickly deliver messages regarding your utility account(s) with the City. However, for us to be able to contact you, we must have current contact information. You can now provide your updated contact info by filling out the online form available by clicking on “Update Account Information” on the left. If you prefer, you can also email us at [email protected] (please include your account number and/or service address) or by calling 713.475.5566.
We are dedicated to providing prompt, superior customer service through billing consistency and accuracy. We welcome customer feedback both positive and negative, as with all organizations it is good to get recognition when we do things well but we also accept that there is always room for improvement.
Sewer service fees are included on your monthly water bill. Problems should be reported to Pasadena Action Line at 713-475-5555.
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Water Billing
Email Water Billing Physical Address 1202 Southmore Pasadena, TX 77501 1202 Southmore Pasadena TX 77501 Directions Mailing Address P.O. Box 1337 Pasadena, TX 77501-1337 Phone: 713-475-5566 Fax: 713-475-4945
Hours
Monday: 7:30 a.m. -5 p.m.Tuesday: 7:30 a.m. -5 p.m.Wednesday: 7:30 a.m. -6 p.m.Thursday: 7:30 a.m. -5 p.m.Friday: 7:30 a.m. – 1 p.m. Directory
City of Pasadena Water Billing Department
FAQ
How to pay a Pasadena water bill?
How do I open a Pasadena Water and Power account?
How do I email Pasadena Water and Power?
How many customers does Pasadena Water and Power have?
What is the Pasadena Water billing office?
Welcome to the City of Pasadena’s Water Billing Office. The Water Billing Office is responsible for the meter reading, billing, collection, and customer service for approximately 36,000 accounts. If your service is subject to disconnection or has been disconnected you must come in or call the Water Billing Office to make a payment.
How do I send a check to the city of Pasadena?
Make checks payable to “City of Pasadena” and mail to PO Box 1337 Pasadena, TX 77501-1337. Call office at (713) 475-5566 during business hours; a 4% processing fee is assessed. Night depository (Night drop) at the City Annex after business hours (these payments will not be processed until the following day’s business).
What benefits does Pasadena Water & Power offer?
Free home efficiency assessment and upgrades for residential customers. Electric vehicle incentives to help you go green! Pasadena Water and Power takes pride in providing safe, reliable, environmentally responsible water and power service at competitive rates. As a community-owned utility, PWP’s first priority is to serve our customers.
Does Pasadena Water & Power have a new customer information system?
PASADENA, Calif.— In early April, Pasadena Water and Power (PWP) completed major achievements in the project to replace its aging customer billing system with a new, customer information system (CIS) that will increase PWP’s system performance and improve the customer experience.