Living in the beautiful town of Pella, Iowa comes with many perks, including reliable utility services provided by the city. Paying your utility bill on time each month is important to avoid any service disruptions. The City of Pella offers convenient online payment options to make it easy. In this comprehensive guide, I’ll walk through the process of setting up an online account, understanding your bill, and making a payment.
Creating an Online Account
Step one is to sign up for an account on the City of Pella’s website:
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Go to cityofpellacom and click on “Pay Utility Bill”
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Select “Create a Website Account” if you don’t already have one
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Enter your name, email address, and create a password
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Accept the terms and conditions
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Verify your email address by clicking the confirmation link sent to your inbox
Once your account is set up, you’ll be able to log in anytime to view and pay your utility bill online.
Understanding Your Utility Bill
When you log into your account, you’ll be able to view your latest utility bill. Here’s an overview of what’s included on a City of Pella utility bill:
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Account summary: This shows your previous balance, any payments made, current monthly charges, and total amount due. It sums up what you need to pay for that month.
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Usage history: View your electricity, water, sewer, and garbage/recycling usage for the past 12 months. Monitor trends over time.
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Message center: Important notifications like outage alerts or account reminders will be posted here.
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Billing details: Breaks down each utility service and the associated charges:
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Electricity usage and rate
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Water usage and rate
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Sewer flat monthly fee
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Garbage/recycling flat monthly fee
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Any taxes, fees or adjustments
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Review the details to understand what’s driving your monthly utility costs.
Paying Your Bill Online
When you’re ready to pay your utility bill, here are the steps:
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On the account summary page, click “Pay Now”
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Enter the payment amount – you can pay the total due, a partial payment, or a different custom amount
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Select whether you want this to be a one-time payment, or set up recurring payments
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Enter your payment method – credit/debit card or checking account
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The system will securely process your payment
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You’ll receive a confirmation email with your payment receipt
And your utility payment is now complete! Setting up automated recurring payments gives you peace of mind knowing your bill is always paid on time.
Other Features of the Online Account
In addition to paying your bill, your City of Pella online account gives you access to other helpful features:
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View payment history and past bills
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Sign up for paperless billing
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Update account information and contact details
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Set payment reminders
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Analyze utility usage trends
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Report service issues
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Request changes to your account
Take advantage of all these options to simplify utility account management. Having all the information readily available online makes it easier than ever.
Payment Assistance Programs
If you’re ever struggling to pay your utility bills, the City of Pella offers assistance programs for those who qualify:
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Low Income Home Energy Assistance Program (LIHEAP) – helps pay a portion of your utility costs
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Weatherization Assistance Program (WAP) – provides home upgrades to improve energy efficiency
Contact the City to learn more about eligibility and applying for these programs. They help ensure residents can afford their basic utility needs.
Get Support for Online Bill Pay
For any questions or issues with the online bill payment process, the City of Pella has a few support options:
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Call the Utility Billing department at 641-628-4173
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Email [email protected]
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Visit Utility Billing at City Hall, 825 Broadway St, during business hours
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Use the live chat function on cityofpella.com
The Utility Billing team is available to provide assistance and ensure your payments are completed on time. Don’t hesitate to reach out to them if needed.
Need help with paying utility bills?
More information is in Iowa Home Energy Assistance Program.
Want to help to pay someone else’s bills?
Project Share is a plan created by the City of Pella Electric Department to assist needy households in paying their winter energy bills. You can help by adding a regular contribution to your monthly utility payment or by making a direct donation to Project Share.
Digging in your backyard? Please call Iowa One Call. View the link digging.
Do you have special needs? If you are worried about power outages, which might adversely affect your health, and you are depending on constant supply of electricity, please contact Electric Department at 641.628.2581 (regular hours are Monday through Friday 7:30 am to 4:00 pm).
Bank of America -How to Set Up Online Bill Pay
When do I pay my energy bills in Pella?
Bills are distributed on the last business day of the month and payments are due on the 20th of the following month. If you are new to the City of Pella, learn how to set-up a new utility account. If you are having difficulty paying your energy bills, additional information regarding available home energy assistance programs is linked below:
Does Pella have a municipal electric utility?
The Pella municipal electric utility has been delivering reliable electric service to the community for over a hundred years. The City Council has sole authority to establish rates and charges for electric service, which are provided to customers within prescribed service boundaries established by the state of Iowa.
What does the city of Pella finance department do?
City Administration staff members dedicated to finance are responsible for the administration and coordination of all financial services internal to the City of Pella including: The City of Pella’s fiscal year begins July 1 and ends on June 30. The city prepares a budget according to Iowa Code 384.16.
How do I pay my utility bill at City Hall?
Cash, check, debit and credit card payments are accepted at City Hall (825 Broadway Street) between the hours of 7:30 a.m. and 4:30 p.m. Monday through Friday. Pay your utility bill automatically using CityMatic. Through this direct payment plan, your financial institution will deduct the billing amount from your account on the due date.