Living in the city of Piqua Ohio comes with access to essential utility services like electricity, water sewer and more from the city. Paying your Piqua utility bill on time each month is important to avoid service interruptions. The city offers easy and convenient online payment options to take care of your bill in just minutes from home.
Here is everything you need to know to set up an online account so you can see and pay your Piqua utility bill online. We’ll cover payment methods, auto-pay, paperless billing, account management and more!.
Overview of Piqua Utility Billing
Piqua utility billing covers the following essential services provided to residents and businesses in the city:
- Electricity
- Water
- Sewer
- Stormwater
- Refuse collection
Charges appear on one combined monthly utility bill. Payment is mandatory to receive uninterrupted access to these services. Rates vary based on usage and other factors.
The Piqua Utility Business Office handles billing and payment processing. Customers can pay online, by phone, by mail or in person.
Pay Online with SmartHub
The fastest, most convenient way to pay your Piqua utility bill is online through the city’s SmartHub web portal and mobile app.
SmartHub allows customers to:
- View current and past bills
- Check real-time account balances
- Make one-time payments
- Set up recurring auto-pay
- Go paperless
To get started, visit SmartHub and register for an account by providing:
- Account number
- Email address
- Phone number
- Payment method
You’ll then have instant access to manage your account anytime
Payment Options
SmartHub supports multiple payment options to pay your Piqua utility bill:
- Card payments – Visa, Mastercard, Discover, American Express
- eCheck – Direct bank account withdrawals
- Text – Receive and respond to text alerts
- Phone – Call the IVR payment line
Payments made by 11:59 pm reflect same-day, so you can pay last minute without late fees. Card payments are capped at $500 per transaction.
Set Up Auto-Pay
For hands-free convenience, set up automatic monthly payments through SmartHub. This securely debits your chosen account to pay your bill on the due date each billing cycle.
To enable auto-pay:
- Click “My payment methods”
- Select “Add auto-pay”
- Choose your preferred account
- Pick a debit date
Auto-pay ensures your Piqua utility bill gets paid on time every month without any extra effort.
Go Paperless
Along with online payments, SmartHub lets you go paperless and receive utility bills electronically instead of by mail.
To stop paper statements:
- Go to “My profile”
- Click “Go paperless”
- Enter your current email address
You’ll get email alerts when new bills are ready to view and pay online. This cuts down on waste and clutter.
Avoid Late Fees
Paying online through SmartHub helps you avoid late fees on your Piqua utility bill. You can monitor your real-time balance and due date to proactively schedule payments.
Plus, going paperless means you receive electronic bill notices immediately when they are ready to pay. Setting up text and email reminders is another way to stay on top of your bill.
Get Account Support
If you ever have issues with your Piqua utility account or SmartHub payment system, customer support is available! Contact the Piqua Utility Business Office at 937-778-2000 or [email protected].
The Piqua Utility Business Office is open 8am-4pm on weekdays for in-person support as well.
Key Benefits of Paying Your Piqua Utility Bill Online
- Secure 24/7 online account access with SmartHub
- Quickly pay bills by card, bank account or text
- View real-time account balances and billing history
- Avoid late fees with automated recurring payments
- Go paperless to receive electronic billing notices
- Instant access to customer support
Paying your Piqua utility bill online using SmartHub is the most convenient and hassle-free option. Sign up for an account today!
City of Piqua Launches New SmartHub Web and Mobile App
On December 5, 2022, the Piqua Utility Business Office launched a new web and mobile SmartHub app.
Piqua Utility Customers will be able to create a login with the new SmartHub web and mobile app. Here is what you need to know:
- You will receive a new account number on your December bill
- Create a login using your new account number
- If you previously were using automatic payments with us, you will need to re-register your account and Auto Payment information after our launch day. We will have instructions posted below starting on that day
Click here for more information SmartHub Web and Mobile App
Utility disconnections shall occur throughout the year for all households, except for Life/Medical Support Program situations. During the winter months (December-February), the city will postpone a non-pay disconnection when the temperature is below and remains below 10 degrees for a 24-hour period.
The City of Piqua offers a Level Billing Option to residential customers. The plan is designed so customers can pay their bill in equal monthly amounts rather than experience the seasonal fluctuations of normal billing. The payment amounts are based on the past billing history for the customer. Although the amount to be paid each month remains the same for the electric, actual charges are calculated monthly and any difference between the amount paid and the amount charged is tracked and printed on the billing statement. Twice a year, the level billing amount is recalculated based on how the amount paid kept up with the actual charges. The new amount will print on the billing statement the month before recalculation.
Any residential utility customer may apply for the plan, providing they have lived at the current residence for one year and their account does not contain any arrears. Level Billing amounts must be paid monthly. Failure to pay the level amount each month by the due date could result in termination of participation in the Level Billing program. Customers may apply for Level Billing by contacting the Utility Billing Office.
Utility Hardship Extension Application
The City of Piqua may provide a short-term payment arrangement extension to utility customers that qualify in certain non-recurring hardship circumstances. Customer eligibility will be based on a completed application and provided documentation. Only after exhausting all options thru the utility office may a customer complete a form to be reviewed by the City Manager or his designee. If approved, a one-time extension will be granted. Applications must be completed and returned to the Utility Billing Office at least 3 days prior to the disconnection date to qualify for a current shutoff date. Failure to fully complete the application process will result in the disconnection of your utilities on the given shutoff date. Applications may be obtained in the Utility Business Office upon request.
The City of Piqua provides a waiver for wastewater costs to customers on an annual basis for permanent swimming pools during the months of May through September. Customers applying must complete an application form each year for waiver approval. Applications can be obtained from the Piqua Utility Billing Office. Upon completion of the application, an inspection will be made to verify the pool at the identified property and the size of the pool. Customers with an outstanding city account will not be eligible for the Pool Waiver Credit.
The waiver will apply as credits to the customer’s sewer account. Credits will be given based on the following water usage for the swimming pool fill-up:
- Less than 8,000 gallons No sewer credit
- 8,000 to9,000 gallons $25.00 sewer credit
- 10,000 to 15,000 gallons $50.00 sewer credit
- 16,000 to 20,000 gallons $75.00 sewer credit
- 21,000 to 26,000 gallons $100.00 sewer credit
- Greater than 27,000 gallons $125.00 sewer credit
-
RJ Monnier
Manager Email RJ Monnier More Information
-
Utility Business Office
Physical Address 201 W Water Street Piqua, OH 45356 Phone: 937-778-2000 Directory
Piqua City Manager Explains Recent Utility Bill%
What is the city of Piqua utility business office responsible for?
The City of Piqua Utility Business Office is responsible for: On December 5, 2022, the Piqua Utility Business Office launched a new web and mobile SmartHub app. Piqua Utility Customers will be able to create a login with the new SmartHub web and mobile app. Here is what you need to know:
How much does city of Piqua utilities pay per month?
Customers of City of Piqua Utilities pay, on average, a monthly bundled bill of $87.50. What percentage of City of Piqua Utilities’ electricity is produced from nonrenewable fuel sources? Power facilities owned by or associated with City of Piqua Utilities produce 100.00% of their electricity from nonrenewable fuels.
What services does the city of Piqua provide?
The City of Piqua provides electric, water, wastewater, stormwater and refuse pick-up which includes recycling service. Charges for the services listed are billed to our customers monthly.
When will Piqua City Commission meet?
Notice is hereby given that Piqua City Commission will meet for the Mayor & Commissioners’ Corner on Wednesdays at 4 p.m. throughout 2024. Read on With the MyAccount feature, you can customize your viewing experience, sign up for notifications, and engage in information you care about. Read on