Living in the vibrant city of Pocatello, Idaho comes with access to high-quality municipal utilities like water sewer, sanitation, and stormwater management provided by the city. The Pocatello Utility Billing Department aims to make paying your bill quick easy, and modern through online payment options.
In this detailed guide, we’ll outline the available methods for paying your Pocatello utility bill digitally Learn how to
- Access the customer portal to pay online
- Set up auto-draft payments from your bank account
- Go paperless with e-billing
- Pay over the phone
- Leverage the mobile app
Find out all the easy ways you can now handle your Pocatello utility account and make payments from home or on the go by reading on!
Getting Started With the Pocatello Utility Billing Portal
The Pocatello Utility Billing Department offers an online customer portal that allows you to view your account details see your balance and pay your bill digitally.
You can access the portal at:
https://www.pocatello.gov/356/Customer-Portal-Bill-Pay
To get started, you simply need to create an account, which takes just a few minutes. Here are the steps:
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Go to the portal website above
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Click “Register”
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Enter your Pocatello utility account number
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Create a username and password
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Provide your contact information
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Confirm your registration
Once registered, you can log in anytime to manage payments, update account details, review usage history, and more.
Making One-Time Payments
When logged into the portal, you’ll see your current balance due. To make a one-time payment:
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Select “Pay my bill”
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Choose payment amount
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Enter credit/debit card or bank account details
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Review and submit payment
Your one-time payment will process immediately and funds should clear your bank within 1-2 business days.
Enrolling in Auto-Draft
For maximum convenience, you can enable auto-draft payments from your bank account through the Pocatello utility portal. This automatically pays your bill on the due date each month.
To set up auto-draft:
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Click “AutoPay”
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Choose your bank account
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Select payment date
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Review and confirm auto-draft enrollment
With auto-draft enabled, you no longer have to manually pay each month. Your bill is paid on time, every time via direct bank account transfers.
Paying Your Pocatello Utility Bill on the Mobile App
In addition to the online portal, Pocatello offers a mobile app for your utility account. You can download the app for free from the App Store or Google Play Store.
The Pocatello app gives you the ability to:
- Check your account balance
- View payment history
- Make one-time payments
- Manage auto-draft enrollment
- Monitor water usage
With the convenience of mobile access, you can easily stay on top of your utility bill and payments on the go.
Paying Over the Phone
Pocatello Utility Billing also allows customers to pay by phone. To make a payment via phone:
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Call 208-234-6241
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Speak to a representative
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Provide account details
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Make payment via credit/debit card
Phone payments enable you to quickly pay your bill without logging into the online portal. However, a convenience fee does apply to payments made over the phone.
Go Paperless with E-Billing
You can now get your Pocatello utility bill delivered electronically each month instead of by mail. To enroll:
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Login to the online portal
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Select “E-Bill” from the menu
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Enter your email address
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Confirm enrollment
Going paperless helps the environment and gets your bill to you faster than waiting for snail mail. E-billing and auto-draft work seamlessly together for maximum convenience.
What to Do If Your Account is Past Due
If your Pocatello utility account becomes past due, it’s important to take action quickly to avoid service interruption. Here’s what to do if your account is past due:
- Call 208-234-6241 immediately to discuss payment options
- Make payment via phone or the online portal
- Set up a payment plan if needed
- Pay reconnection fees if service was disrupted
Acting fast to rectify a past due balance can help you avoid unnecessary penalties or service disruptions.
Manage Your Pocatello Utility Account Online with Ease
Thanks to the Pocatello Utility Billing customer portal and mobile app, you can now easily monitor your account, view your usage, and pay your bill digitally in just minutes each month.
Leverage auto-draft and e-billing for maximum convenience. And be sure to download the mobile app to manage payments on the go. Paying your Pocatello utility bill online has never been simpler.
Contact the Pocatello Utility Billing Department at 208-234-6241 if you need assistance getting signed up for online account access and digital payment options.
Meter Reading & Preparation of Bills
All meters will be read at regular monthly intervals.
Bills are due and payable upon presentation and will be considered past due if not paid within 16 days from the date of the current bill.
Notice of Delinquency / Termination
Customer statements are delivered monthly. Any account that isnt paid by the due date listed on the billing statement will receive a late notice. This late notice gives the customer a grace period of 7 days to pay before a 3% late fee charge is assessed. The late notice will have a due date and a statement stating that if full payment or a payment arrangement is not received in our office by 5:00 p.m. on the listed due date, services are considered terminated. All past due amounts plus an applicable deposit will be required. An out-for-shutoff fee of $40.00 will be billed on the next billing statement.
Returned payments must be paid within 7 days after notification or services will be terminated. Payments must be made in cash, by cashier check/money order, or by credit card. All returned payments will have a $20.00 returned fee applied.
If you have a question concerning the amount of your bill, please call our office at 208-234-6241 or send us an email. If you wish to make a payment arrangement, please send us an email, stop by our office located inside City Hall at 911 N 7th Ave during our business hours, or place a written note in one of the drop boxes in the City Hall parking lot.
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Cindy Robbins
Department Head Customer Service[email protected]Automated Bill Pay1-877-253-0155Dumpster/Pickup Service208-234-6192Water Emergency208-234-6182Sewer Emergency208-705-6442
- Physical Address 911 N 7th Avenue Pocatello, ID 83201 Mailing Address PO Box 4169 Pocatello, ID 83205-4169 Fax: 208-234-6577
KPVI Exclusive City of Pocatello Online Payment Information May Be Subject to Unauthorized Access Wh
FAQ
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Phone
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CA Check Cashing Stores #651
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358 North Main Street
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209-823-4000
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Wal-Mart Stores, INC #03047
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2480 Geer Road
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209-226-7000
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Wal-Mart Stores, INC #01903
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1150 Harter Road
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530-751-0130
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Riverbank Food Center
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6524 3rd Street
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209-863-2238
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