How to Pay Your City of Riverside Utility Bill

People and businesses in Riverside, California can get water, electricity, sewer, and trash service from the City of Riverside. As a customer, you’ll get a bill every month for these services that you need to pay on time. There are several ways to pay your City of Riverside utility bill: online, over the phone, or in person.

Understanding Your Monthly Bill

Every month, the City of Riverside sends out utility bills that include charges for

• Water usage
• Electric usage
• Sewer service
• Trash/recycling collection
• Applicable fees and taxes

Your usage for water and electric is measured by meters at your property. The fees for sewer and trash collection are set and depend on things like the type and size of the property.

Review your bill carefully each month Contact Riverside Public Utilities customer service within 5 days if you have any questions about the charges

Bills are due 21 days after the statement date. Late fees apply if payment is not received by the due date printed on your bill.

Ways to Pay Your Utility Bill

The City of Riverside offers several payment options to conveniently pay your monthly utility bill:

Online

Pay instantly on the Riverside Public Utilities website at https //billpay.riversidecagov. Register your account with your utility account number, address, and email Then you can log in anytime to view and pay your bill online by credit/debit card or electronic check.

Riverside 311 App

Download the 311 app to your mobile device to quickly pay via the app using your account number and address. You can also call 311 to pay over the phone.

By Phone

Call 951-782-0330 to reach the automated phone payment system. Follow the prompts and have your account number ready to access your account and make a payment.

By Mail

Mail a check or money order made payable to Riverside Public Utilities to:

Riverside Public Utilities
3900 Main St.
Riverside, CA 92522

Allow enough time for mailed payments to reach them before your due date.

In Person

Pay in person at one of Riverside’s Customer Service Centers:

• Downtown – 3901 Orange St, Riverside, CA 92501
• Madison – 3025 Madison St, Riverside, CA 92504

Both locations accept cash, check, money order, or credit/debit card payments.

Auto Pay

Enroll in auto pay through the online portal to have your bill paid automatically on the due date each month. Payments can be drafted from your credit card or bank account.

Payment Assistance Programs

Riverside Public Utilities offers programs to help qualified low-income customers pay their utility bills, including:

• SHARE – Provides bill payment assistance up to $200 per year.

• Utilicare – Offers discounted utility rates to seniors and disabled customers meeting income requirements.

• LIHEAP – Provides one-time grants to help cover energy costs during the winter.

Contact Riverside Public Utilities for details on eligibility and applying for these assistance programs if you need help paying your utility bill.

Avoid Disconnection

It’s important to pay your utility bill in full and on time each month to avoid service interruption. If you are struggling to pay, call Riverside Public Utilities immediately to set up a payment plan. This can help you avoid shutoffs for non-payment.

Make payment arrangements prior to the due date if you cannot pay in full. As long as you comply with the agreed upon payment plan, your utilities will remain connected.

Start or Stop Service

To start new utility service with the City of Riverside, complete an application online or at the customer service office. You’ll need to provide a deposit and valid ID.

To stop service, please notify Riverside Public Utilities at least 3 days prior to your move out date to schedule a final meter read and closing bill. Provide your new address to have your closing bill forwarded.

Contact Information

Contact Riverside Public Utilities customer service with any questions about your utility account or payment options:

Phone: 951-782-0330

Email: [email protected]

Downtown Office: 3901 Orange St, Riverside, CA 92501

Madison Office: 3025 Madison St, Riverside, CA 92504