If you live in Roswell, New Mexico, paying your monthly city utility bill for water, sewer, and sanitation services is easy and convenient through the City of Roswell’s online payment system, by phone, or in person. This comprehensive guide provides all the details you need to know to pay your City of Roswell utility bill.
Overview of City of Roswell Utility Billing
The City of Roswell provides water, sewer, and sanitation services to around 18,000 households in the city Customers receive a monthly utility bill for these services that is managed by the City’s Utility Billing Department
It is important to pay your utility bill in full each month by the due date to avoid penalties, fees, or service disruptions The City offers multiple ways to pay including online, by phone, in person, or by mail
Benefits of Paying Your Bill Online
Paying online through the City’s website is the easiest and most convenient way to pay your Roswell utility bill. Here are some key benefits:
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It’s fast – Online payments post instantly to your account
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Available 24/7 – Pay anytime, day or night
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Avoid late fees – Online payments apply immediately to avoid missed deadlines
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Auto-pay – Set up recurring payments to be made automatically each month
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Paperless – Go paperless by paying online
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Payment history – Track payment history conveniently in one place
How to Pay Your Bill Online
Follow these simple steps to pay your City of Roswell utility bill online:
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Go to www.roswell-nm.gov
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Scroll down and click on “Pay Your Bill Online”
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Click on the link to access the payment portal
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Enter your account number and zip code
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Select the amount to pay
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Enter your credit/debit card details
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Review payment details and submit
The online payment portal accepts Visa, Mastercard, Discover, American Express, and e-checks. For added convenience, you can store your payment information to use for future bills.
Paying Your Bill by Phone
To pay your City of Roswell utility bill over the phone:
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Call 575-624-6711
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Have your account number ready
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Follow the prompts to make a payment using your debit/credit card
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Receive a payment confirmation number
Phone payments can be made 24/7 using the City’s automated payment system. Speaking with a customer service agent is also available during regular business hours.
Paying In Person
You can pay your utility bill in person at:
City of Roswell Utility Billing Office
415 N Richardson Ave
Roswell, NM 88201
Payment methods accepted:
- Cash
- Check
- Credit/debit card
- Money order
Be sure to bring your paper bill or know your account number. In person payments are accepted Monday-Friday from 8:30am-4:00pm.
Setting Up Auto-Pay
For fast, easy payments each month, enroll in auto-pay through the online billing system. Your bill will be paid automatically on the due date by debiting your credit/debit card or bank account.
To enroll:
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Log into your online account
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Click on Auto-Pay Enrollment
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Select payment method and details
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Pick the date for payments
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Review and submit request
Getting Billing Assistance
If you are having trouble paying your utility bill, the City of Roswell offers payment arrangements and assistance programs:
- Payment plans – Set up a payment installment plan
- Due date extensions – Get a due date pushed back
- Low-income assistance – Discounts may be available
Contact the Utility Billing Office at 575-624-6711 to discuss bill assistance options. Do not let an overdue balance risk shut-off of your water service.
Paying your monthly City of Roswell utility bill is fast and easy through the online payment system. Sign up for an online account today and have one less bill to worry about!
On Sept. 1, 2022, the city will begin shutting off water to delinquent accounts that have not arranged a payment plan with the city. Customers are responsible for amounts billed as of Jan. 1, 2022, and must maintain proper payment of their accounts moving forward. If your account is delinquent, please make proper payment or arrangements immediately so your water service will not be disconnected. Any account that is disconnected must be paid in full before it will be reconnected. Payment can be made by any of multiple options: • The City of Roswell accepts cash, check, credit/debit cards (in person or online) or money order. • Phone payments are accepted (575-624-6711). • Online payment can be made at roswellnmcitizens.munisselfservice.com. • Payments can be mailed to or dropped off at the Utility Billing Office (415 N. Richardson Ave.) or placed in the payment drop box on North Richardson Avenue across from the Utility Billing Office. Any account holder who is unable to pay an outstanding balance may come by the Utility Billing Office to request a payment plan. This must be done in person. The length of the payment plan will be based on the total amount owed. To be eligible for the Extended Payment Program, the account holder must: Be delinquent in payment for water services and have received a past-due notice, and 2. Have a satisfactory payment history with the utility. A satisfactory payment history means the customer has never failed to comply with all terms of any prior Extended Payment Agreement with the Utility and during the previous 18 months the customer has not had more than two of the following: issuance of a non-sufficient funds (NSF) check to the Utility or a similar returned credit item; the posting of a turn-off tag by the Utility on the service; or termination of the service, and 3. Have an account classified as a metered single-family residence; multi-family residence with individually metered units, or commercial account. Any disconnected account that remains with an outstanding balance is subject to the placement of a property lien and/or collection action being pursued in Magistrate Court. If you have questions, please call the Water Billing Office at 575-624-671
The City of Roswells water customer online self-pay and recurring payment system has changed. The previous system is no longer available. It has been replaced by a new system designed to be easier for customers to use.
To access the new system, you may continue using the same bill pay links on the City website or visit click here. All customers will need to set up a new account on the new system. For more information or assistance, please call the Utility Billing Office at (575) 624-6711.
The Utilities Billing Department consists of 6 employees all working together to provide the citizens of Roswell with water services.
Our major task is to accurately gather the necessary information to keep the water flowing to some 18,000 households and to prepare our customers monthly water usage bills.
This process is accomplished by physically reading water meters, analyzing the data and submitting these results for billing purposes.
The department also acts as the payment collect point for the citys water bills and to assist customers on a variety of issues concerning the citys water system.
Anyone experiencing any problems related to a meter should call Central Control at (575) 347- 5421. If there is a leak around the new water meter, please do not call a plumber. Make sure to contact Central Control.
Anyone with questions or concerns about a water bill is encouraged to call (575) 624-6711 or send an email.
The City of Roswell may put into effect an annual water and sewer rate adjustment as established by city ordinance. This adjustment is based on the Consumer Price Index associated with utility costs. The actual increase translates to different dollar amounts for different customers depending on the customers meter size and water usage.
The adjustment, established in a 2013 city ordinance, adjusts the water and sewer rates to ensure the city has sufficient revenue to take care of system maintenance. Although the sanitation fee is also on the water/sewer bill, this adjustment impacts only water and sewer rates.
Accounts must be brought up to date
The City of Roswell Water Billing Office is currently requiring all past-due accounts to be paid, and/or a payment plan established, in order to avoid services being shut off to the account customer. If you need to bring your account payments up to date, please come by so the staff can work with you to assist you in taking care of your account.
Online Water Bill Payment System How To
How do I pay my utility bill in Roswell?
Make checks payable to City of Roswell. Do not pay with cash at the drop-off box. Payments received after 8 a.m. will post the following business day. Contact your financial institution about “Bill Pay” options. Set the City of Roswell as a payee through your financial institution, which will schedule payments for your utility bill.
Does the city of Roswell offer online payment options?
The City of Roswell offers online payment options for the following services; Business Taxes, Citations, Property Taxes, and Utility Bills.
How do I make a payment in Roswell NM?
If using your own envelope, mail to City of Roswell, P.O. Box 1838, Roswell, NM 88202-1838. Visit us at 415 N. Richardson Ave. between 8:30 a.m. and 4 p.m. Monday-Friday. Payments may be made by cash, check, debit or credit card (ID required for debit or credit card payments).
Do I need to pay my Roswell water bill?
The City of Roswell Water Billing Office is currently requiring all past-due accounts to be paid, and/or a payment plan established, in order to avoid services being shut off to the account customer. If you need to bring your account payments up to date, please come by so the staff can work with you to assist you in taking care of your account.