City of Shafter Water Bill Pay: A Complete Guide

Paying your water bill to the City of Shafter is easy and convenient with their variety of payment options. This comprehensive guide covers everything you need to know about City of Shafter water bill pay from online payments to billing cycles and customer service.

Online Payment Through Shafter Online BillPay

The fastest and most convenient way to pay your City of Shafter water bill is through their Online BillPay system To access Online BillPay, go to wwwshafter.com/onlinebillpay and create an account.

With Online BillPay you can

• View and pay bills online 24/7
• Make one-time payments by debit/credit card
• Set up recurring auto-pay to deduct the full bill amount each month
• Go paperless by enrolling in paperless billing

Online payments through Shafter Online BillPay allow you to skip mailing checks or visiting City Hall to pay your bill. It’s fast, easy, and secure. The online system accepts Visa, MasterCard, Discover and American Express cards for payments.

Other Ways to Pay Your Water Bill

If you prefer not to pay online, the City of Shafter offers other convenient bill pay options:

By Phone: Call toll-free 888-834-2862 anytime 24/7 to make automated payments by phone using your credit/debit card.

In Person at City Hall: Visit City Hall at 336 Pacific Ave Shafter, CA 93263 during business hours, Monday-Friday 8am-5pm. Payments can be made by cash, check, money order or card.

Drop Boxes: A secure drop box is located outside City Hall. Drop off your payment with your payment stub in an envelope anytime.

By Mail: Mail payments to City of Shafter, 336 Pacific Ave. Shafter, CA 93263. Make checks payable to City of Shafter.

No matter which option you choose, be sure to have your account number handy to reference on your payment.

Understanding Your Water Bill

Before you pay your City of Shafter water bill, it helps to understand what’s included on your monthly statement. Here are the key sections:

• Account Information: Shows your account number, meter number, billing date, due date, and service address.

• Previous Balance: Any balance carried over from your last bill.

• Payments: Lists any payments received during the current billing cycle.

• Water Usage: Your water consumption in units (CCF) and the corresponding charges.

• Sewer Charges: Based on your water usage.

• Fees: Any additional fees such as backflow testing fees.

• Taxes: Utility users tax and other applicable taxes.

• Current Charges: Total of all charges for the current billing period.

• Total Amount Due: Total payment due including any past due balance.

• Payment Stub: Detach and enclose this portion with mailed payments.

Review each section of your bill carefully to understand all of the fees and charges that make up your total. Watch for spikes in usage that may indicate leaks.

Payment Due Dates and Late Fees

City of Shafter water bills are issued on a monthly billing cycle. Payment is due 21 days after the bill date shown on your statement.

If payment is received after the due date, a 10% late penalty applies. Failure to pay your water bill on time could eventually result in water service shut off.

To avoid late fees, make sure payment arrives by the due date each month. Setting up recurring auto-pay through Online BillPay is a convenient way to never miss a payment. If you anticipate difficulty paying on time, contact the City immediately to discuss payment plan options.

Assistance Programs for Qualified Customers

If you are struggling financially and unable to pay your water bill, the City of Shafter offers assistance programs for qualifying customers, including:

• Payment Arrangements: Set up a customized payment plan that works with your budget.

• Balance Assistance Program: Earn credits on your account by maintaining 12 months of on-time payments.

• Leak Adjustment Policy: One-time adjustment offered if you have a qualifying water leak.

In addition, the United Way of Kern County may be able to provide utility bill assistance. Call 661-834-1820 to learn more about programs you may qualify for.

Start, Stop, or Transfer Service

Need to start new water service, disconnect service, or transfer service to a new address in Shafter? Here are the steps:

Start Service

• Apply in person at City Hall at least 3 days before you need service to start.
• Provide proof of identity and sign a service agreement.
• Pay a $20 application fee plus deposit.

Stop Service

• Notify City Hall at least 3 days before your requested disconnect date.
• Provide a forwarding address for your final bill.
• Request deposit refund if over $5.00.

Transfer Service

• Complete a transfer form at City Hall 3 days before your move.
• Provide new service address and transfer date.
• Pay any balance on your old account.

The City’s customer service team can guide you through starting, stopping, or transferring service. Allow 3 days’ notice to avoid delays with connecting or disconnecting your water.

Customer Service Resources

The City of Shafter provides exceptional customer service to assist with any questions about your water service, bill pay, or account:

• Phone: Call 661-746-5001 Monday-Friday 8am-5pm to speak to a customer service rep.

• Email: Email inquiries to [email protected].

• Website: Visit www.shafter.com/utilities for billing info, rates, and water conservation tips.

• Mobile App: Download MyShafter app to access your account, pay bills, and more.

• Office: Located at 336 Pacific Ave, Shafter, CA 93263.

With this complete guide, you now have all the key details on how to understand, pay, and manage your City of Shafter water bill. Paying online through Shafter Online BillPay is the most convenient option, allowing you to securely pay in seconds 24/7. But the City also offers flexible in-person, mail, or phone payment methods to suit your needs. Stay on top of your water bill payment each month to avoid late fees and keep your service flowing smoothly.