Living in the beautiful city of Siloam Springs AR comes with the responsibility of paying your monthly utility bill. This includes charges for water sewer, sanitation and other city services. Luckily, Siloam Springs offers convenient online payment options to manage your utility account. This comprehensive guide will walk you through everything you need to know about paying city utility bills online.
Understanding Your Monthly Utility Bill
Siloam Springs’ utility bills come in the mail every month and are usually due 20 days after the date on the bill. Key elements of your utility bill include:
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Account number – The unique number identifying your property’s utility account.
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Service address – The physical location receiving the utility services.
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Billing dates – The service period the charges on the bill cover
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Usage – Measurements of how much water, electricity, etc. was consumed.
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Rates – The city’s current per unit charges for each service.
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Account balance – Any past due amount or credits on your account.
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Due date – The last day to pay before late fees are assessed.
Review your utility bill carefully each month to ensure all details and charges are accurate.
Paying Your Siloam Springs Utility Bill Online
The City offers an easy online payment system to pay your utility bill anytime day or night.
To pay online:
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Select “Pay Now” and enter your account number and last name.
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Choose a payment amount and method. Debit/credit cards and eChecks accepted.
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A 2.75% convenience fee applies to card payments.
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Get email confirmation your payment was received.
Benefits of paying online include 24/7 access, fast processing, payment history, paperless options and more.
Other Ways to Pay Your Utility Bill
In addition to convenient online payments, the City of Siloam Springs offers these other bill payment methods:
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By phone – Call the direct payment line at 1-833-510-0768.
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By mail – Send a check or money order to the payment processing P.O. box.
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In person – Visit the cashier at City Hall during business hours.
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Drop box – The 24/7 drive-up box is located outside City Hall.
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AutoPay – Sign up to have payments automatically drafted from your bank account each month.
The most cost effective options are direct debit from a bank account, cash or check. Credit/debit card payments may have service fees.
Setting Up New Utility Service in Siloam Springs
To establish city water, sewer, sanitation and other utility services for a new home or apartment, you must open an account before move in.
For homeowners:
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Complete a New Service Application with your personal details.
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Provide a copy of your photo ID and proof of property ownership.
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Pay any required utility deposit based on your credit.
For renters:
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The property manager will open the account in the landlord’s name.
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You complete an application with your lease and tenant details.
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Any deposit not already paid will be your responsibility.
To transfer an existing service:
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The current account holder must submit a Disconnect Service form.
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The new resident fills out an application to open service in their name.
Initiate new service at least 2 days before needing utilities turned on. Accurate owner and tenant information prevents billing issues.
Sign Up for Automatic Utility Payments
For maximum convenience paying your City of Siloam Springs utility bill, enroll in automated monthly payments through AutoPay.
To register for AutoPay:
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Call the billing office at 479-524-5136.
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Provide your account and bank account information.
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Each month’s bill amount will be drafted on your due date.
Top benefits of AutoPay include:
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Never miss a payment and face late fees
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Avoid service interruption from non-payment
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Save time by having bill paid automatically
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Go paperless with online billing
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Earn bank rewards for automatic debits
What to Do if You Miss a Payment Deadline
If an emergency or other situation prevents you from paying your full Siloam Springs utility bill on time, act quickly:
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Call – Explain your situation and ask about possible payment arrangement options.
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Apply for aid – You may qualify for bill assistance programs.
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Make a partial payment – Even a small payment shows good faith effort.
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Request an extension – One-time due date extensions may be available.
Letting your account become too past due can result in utility disconnection. Being proactive improves your chances of working out a solution.
Avoid Late Fees and Service Shut Off
Pay attention to these key utility billing dates each month to avoid penalties:
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Due date – Full payment must be received by this date printed on your bill.
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Late fee date – A 10% penalty is added to overdue accounts around the 10th.
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Shut off notice – Past due accounts get a disconnect warning around the 17th.
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Shut off date – Utilities may be disconnected around the 24th for non-payment.
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$25 reconnection fee – Charged to restore service after disconnect.
Mark your calendar with each month’s due date when you receive your bill to prevent missed payments.
Closing Your Utility Account When Moving Out
When moving within or leaving Siloam Springs, you must close out your utility account to avoid ongoing responsibility.
Homeowners:
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Keep service on through your closing date for final meter readings.
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Submit a Disconnect Service form with your closing date.
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Provide a forwarding address to get your final bill and any refund due.
Renters/tenants:
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Notify your landlord and the City about your move out in advance.
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Take date stamped photos and final meter readings on move out day.
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Confirm with the landlord when they will transfer service to their name.
Properly closing your City utility account ensures a smooth transition for you and the new residents.
Frequently Asked Questions About Siloam Springs Utility Billing
Here are some common questions and answers about City of Siloam Springs utility services:
How often are utility bills sent out?
Bills are mailed monthly and are typically due 20 days from the statement date printed on your bill.
What do I do if my bill amount seems too high?
Contact the billing office immediately if your charges are unusually high. Leaks are the most common cause of spikes.
Where can I find my utility account number?
Your account number is printed at the top of your monthly bill. New customers receive their number when opening the account.
What is the customer service phone number?
Call the Utility Billing Office at 479-524-5136 for questions and assistance with your City utility account.
Who do I contact if I need help paying?
The billing office can provide information on bill assistance programs for which you may qualify if facing a hardship.
Managing your City of Siloam Springs utility account is quick and easy with convenient online access anytime. Pay your bill online each month, monitor your usage, and take advantage of AutoPay to eliminate late payments. Keeping your utility account in good standing provides reliable service vital to your home or business.
Payment Through Financial Institution Online Bill Pay
Many financial institutions such as major banks offer their customers the ability to pay their bills via an online bill payment service (through your banks website). Normally, these services debit the customers checking or savings account to pay the bill. Depending on the financial institution, they may or may not charge a fee for the service. Payments may take up to seven business days to post to the customers account. Please consult with your bank for more information.
Town of West Siloam Springs 4880 Cedar Drive Colcord, OK 74338
Pay Court Fines Online
For your convenience we offer you the ability to pay your Court Fines online. Simply click the button below and follow the prompts at the secure landing page.
If paying by check or money order through the mail, please send all payments with your payment coupon. To avoid late fees, please mail your payment at least five-seven business days before the due date specified on your bill.
You may pay your bill in person at our office address. We accept cash, check, or money orders. To avoid longer wait times, please note that Mondays, Fridays and the first day after a holiday are normally very busy.