Having reliable utility services like water, sewer, and trash pickup is essential for any home or business As a Sunnyvale resident, paying your monthly utility bill to the city is an important responsibility The good news is the City of Sunnyvale offers multiple easy and convenient ways to view and pay your utility bill online, over the phone, or in person.
In this article, we’ll provide an overview of the various bill payment options available and tips for managing your Sunnyvale utility account.
Online Bill Pay
The fastest and most convenient way to pay your Sunnyvale utility bill is through the city’s online payment system at www.onlinebiller.com/sunnyvale. This website allows you to:
- View account details and current charges
- Check your balance and payment history
- Make one-time payments
- Set up recurring auto-pay
- Access and pay multiple accounts
- Go paperless by opting out of mailed paper bills
To get started with online bill pay you’ll first need to set up a free account. This involves providing your account number, address email, and creating username and password credentials.
Once registered, you can log in anytime to take care of your utility payments in just a few clicks. The online system accepts Visa, Mastercard, Discover, debit cards, and ACH payments from a bank account. A small convenience fee applies to credit/debit card transactions.
Online bill pay offers 24/7 access, paperless convenience, payment tracking, and automatic payment options. It’s the quickest way to make sure your utility bill is paid on time each month.
One-Time QuickPay
If you just need to make a one-off bill payment without enrollment, Sunnyvale offers QuickPay through the online bill pay website. With QuickPay, simply enter your Sunnyvale utility account number and payment amount. You’ll be able to complete the payment without registering for an account.
While QuickPay doesn’t provide all the features of the full online bill pay system, it’s useful for making a single payment if you missed a bill or lost your paper statement. Just be sure to have your account number handy.
Pay By Phone
In addition to online payments, you can pay your Sunnyvale utility bill over the phone using the city’s automated payment system. To make a payment by phone, call (408) 730-7687 and follow the prompts.
You will need to enter your 10-digit account number and credit/debit card information. The automated system is available 24 hours a day, 7 days a week for your convenience. There is a small fee per transaction for using the pay-by-phone option.
Pay In Person
For those who prefer in-person bill payment, you have a couple choices:
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Sunnyvale City Hall – 456 W Olive Ave, Sunnyvale, CA 94086
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Bank of America – 546 S Mathilda Ave, Sunnyvale, CA 94086
Both locations accept cash, checks, money orders, and credit/debit card payments. City Hall has after hours drop boxes where you can leave payment envelopes as well. Payments left in the drop boxes before 5 p.m. on weekdays are processed the same day.
Paying your bill at City Hall or the bank is a simple way to handle it in person and get a receipt right away. Just be sure to bring your current utility bill or know your 10-digit account number when paying in person.
Auto-Pay and Paperless Billing
For maximum convenience, consider enrolling in auto-pay and paperless billing when you set up online bill pay. Here’s how it works:
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Auto-Pay – Authorize recurring payments from your credit card or bank account to be made automatically each month on your bill’s due date. This ensures your bill is always paid on time.
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Paperless Billing – Opt out of mailed paper bills and access your monthly statements electronically through your online account. You’ll receive an email when your new bill is ready to view and pay online.
Going paperless and setting up auto-pay payments provides simplicity, savings, and reliability. It’s one less thing to worry about each month.
Avoid Late Fees and Service Disruption
To prevent penalties and service interruptions, be sure to pay your Sunnyvale utility bill in full and on time each month. Here are some tips:
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Mark your due date on your calendar so it doesn’t sneak up on you. Due dates vary based on your utility billing cycle.
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If the due date falls on a weekend or holiday, payments are still due on that date via online bill pay, phone, or City Hall drop box.
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A 10% late penalty applies to past due balances. Receive a notice before service disruption, which incurs a reconnection fee.
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If you’re having difficulty paying on time, contact the utility billing department right away to set up a payment plan.
By leveraging the convenient online, phone, and in-person payment options Sunnyvale provides, you can easily stay on top of your utility bill. Choose the method that works best for you each month.
City of Sunnyvale Online Utility Bill Pay
- View entire bill detail online and print 24/7
- Receive email notifications of new bills
- Optionally turn off your paper bill
- Make one-time payments with a credit/debit card or a bank account
- Sign up for automatic payments with a credit/debit card or bank account
- View multiple City of Sunnyvale accounts with one username and password
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City of Sunnyvale QuickPay
- No enrollment required
- View your current account balance
- Make one-time payments with a credit/debit card or bank account
If you encounter any difficulties using our online payment system, please contact customer service at 408-730-7400.