Paying your utility bill to the City of Tigard just got a whole lot easier thanks to their online payment system. As a Tigard resident, I used to dread getting my water, sewer, and other utility bills in the mail each month. I would have to write a check, find a stamp, and mail it back. Then I’d be worried it wouldn’t get there on time. What a hassle!
But now paying my Tigard utility bill is as easy as logging into my computer. The city has partnered with Merchant Transact to offer a convenient online payment system called Civic Pay. This allows Tigard residents like me to pay our bills anytime, anywhere in just a few clicks. No more writing checks or digging for stamps!
Why Pay Your Tigard Utility Bill Online?
Paying your utility bill online with Civic Pay offers a bunch of great benefits
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It’s fast – The whole process takes just a minute or two. No more waiting in line at City Hall or for the mail.
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Available 24/7 – The Civic Pay website is open whenever you need it, day or night. You can pay on your schedule.
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Multiple payment options – Pay with credit card, debit card, or e-check right from your bank account. Lots of flexibility.
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Secure – Civic Pay uses industry-standard encryption to keep your data safe and protected. You can feel confident paying online
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Save payment info – Store your payment information in your secure account for easy one-click payments each month.
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Paperless billing – Get emailed billing notices instead of mailed paper bills when you pay online. Reduce clutter!
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Access payment history – Your Civic Pay account stores several years of payment history for easy reference
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Auto-pay – Set up recurring automated payments from your stored payment method. One less bill to remember!
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Receive reminders – Get email or text alerts when your bill is ready and before it’s due. Avoid late fees!
How to Pay Your Tigard Utility Bill Online
Ready to start paying your City of Tigard utility bill online? Just follow these simple steps:
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Go to the Civic Pay website – Visit https://tigard.merchanttransact.com/Login in your web browser.
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Select “Make a One Time Payment” – Look for this option on the homepage if you just want to make a single bill payment.
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Enter your account number – This long number is printed on your mailed utility bill. Enter it to pull up your account.
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Choose a payment amount – Select the outstanding balance or enter a custom amount you wish to pay.
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Enter payment information – Provide your credit/debit card details or bank account info.
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Confirm payment – Carefully review the details before submitting the payment.
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Get a confirmation number – Make a note of the provided confirmation number for your records.
And that’s it! The payment will typically process in 1-2 business days. You’ll see the completed transaction in your Civic Pay account and on your next utility bill.
Setting Up an Account for Easier Payments
While you can make one-time payments as a guest on Civic Pay, I highly recommend setting up a free registered account. This allows you to store payment information for faster checkout and enables handy features like paperless billing and auto-pay.
Follow these steps to set up a Civic Pay online account:
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Click “Sign Up” on the Civic Pay homepage.
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Enter your contact information and create a secure password.
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Agree to the terms of use and privacy policy.
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Choose and answer two security questions for account verification.
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Click a link sent to your email address to activate your account.
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Log into your new Civic Pay account!
Now you can store payment methods, view previous payments, update account settings, and enroll in paperless billing. Managing your City of Tigard utility account is almost fun!
Tips for Paying Your Bill On Time
While the online payment process itself is simple, it’s still easy to forget a bill payment deadline. Here are some tips to help pay your Tigard utility bill on time, avoid late fees, and keep services flowing:
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Mark due dates on your calendar right when you receive the bill.
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Use Civic Pay’s reminders via email or text message so you get an alert.
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Set up automatic recurring payments through your Civic Pay account.
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Review payment history periodically to catch any missed bills.
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Pay a few days early each month to account for processing time.
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Contact Tigard Utility Billing if you foresee difficulty paying on time. They may allow arrangements.
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Update your contact info and payment methods in Civic Pay to avoid disruptions.
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Consider going paperless! It saves paper and ensures you get billing notices.
Paying your utility bills on time takes some planning. But Civic Pay makes the actual payment process smooth and simple. Give Tigard’s online payment system a try next time your water or sewer bill comes due!
Frequently Asked Questions About Civic Pay
If you’re new to paying your Tigard utility bill online, you probably have some questions. Here are answers to some commonly asked questions about Civic Pay:
What utility accounts can I pay online?
You can use Civic Pay to pay your City of Tigard water, sewer, surface water management, and street maintenance bills.
What credit cards does Civic Pay accept?
Major credit cards like Visa, MasterCard, American Express, and Discover are accepted. Debit cards with a credit card logo also work.
Is there a fee to pay online?
Nope, there are no fees for using Civic Pay, just convenience!
Can I set up automatic payments?
Yes! Log into your Civic Pay account and navigate to AutoPay Settings to establish recurring automated payments.
When will my payment be applied to my account?
Online payments are typically applied to your Tigard utility account within 1-2 business days.
Is my information secure on Civic Pay?
Absolutely. Civic Pay uses encryption and security best practices to keep your data safe.
Who do I contact for Civic Pay support?
You can call Tigard Utility Billing at 503-718-2460 or email them at [email protected]. The friendly staff can assist with any Civic Pay issues.
Can I still pay my bill by mail or in person?
Yes, Civic Pay is just an additional option for your convenience. Traditional payment methods are still accepted.
