A Comprehensive Guide to Paying Your Kerala Water Authority Bill Online

It’s important to pay your water bill on time to keep your service from being cut off and to avoid late payment fees. Customers can pay their water bills from the comfort of their own homes through the Kerala Water Authority’s (KWA) easy online bill payment system. For this complete guide, we will show you how to pay your KWA water bill online through the ePay portal.

An Overview of Kerala Water Authority

The Kerala Water Authority (KWA) is the nodal agency responsible for providing drinking water supply and sewerage services across the state of Kerala, India. It was established in 1984 under the Kerala Water and Wastewater Ordinance

KWA is responsible for planning, developing, regulating, and distributing water for domestic, commercial, and industrial purposes. It currently supplies water to over 1.6 crore people across Kerala through an extensive network of pipelines, pumping stations, reservoirs and tanks.

Why Pay Your Water Bill Online?

Here are some key benefits of paying your KWA water bill online:

  • You don’t have to go to the KWA office to pay; you can use a laptop, desktop, or mobile device to do it from anywhere, at any time.

  • Avoid Penalties: Online payments reflect immediately, helping you avoid late payment fines.

  • Track Payments: You can view payment history and generate online receipts for record keeping.

  • Time Savings Takes just a few minutes compared to waiting in long queues at the KWA office,

  • Secure: Online payments on ePay portal are highly secure and protected using encryption.

  • Support Green Initiatives: Opting for e-bills over paper bills helps reduce carbon footprint.

Step-by-Step Guide to Pay KWA Water Bill Online

Follow these simple steps to pay your KWA water bill conveniently through the ePay portal:

1. Visit the ePay Portal

2. Select Bill Payment

  • On the homepage, click on “Bill Payment” from the top menu.

3. Enter Consumer Number

  • Your KWA consumer number is a unique 10-digit ID printed on your water bill.

  • Enter the consumer number and click Submit.

4. Verify Account Details

  • Account details like name, address, tariff category will be auto-populated.

  • Carefully verify all information is accurate before proceeding.

5. Enter Bill Details

  • Select bill type: Regular or Arrear

  • Enter the bill number exactly as shown on your paper bill

  • Enter the bill issue date in DD/MM/YYYY format

6. Make Payment

  • The bill amount will be shown automatically.

  • Select preferred payment mode – Net Banking, Debit Card, Credit Card, UPI etc.

  • Enter card details or UPI pin as prompted to complete payment.

7. Save Confirmation

  • Payment confirmation with transaction ID will be shown.

  • Save/print e-receipt for your records.

  • The bill status will be updated as ‘PAID’ on the portal.

Additional Tips for Hassle-Free Online Bill Pay

Follow these tips for a smooth, trouble-free KWA online bill paying experience:

  • Double check consumer number before submitting to avoid errors.

  • Make payments at least 3-4 days before bill due date.

  • Have your water bill on hand to enter accurate bill details.

  • For credit/debit cards, ensure sufficient limit is available for bill amount.

  • Opt to go paperless – register your email ID to get e-bills directly.

  • Setup reminders for bill generation and due dates to avoid delays.

  • For UPI payments, use only BHIM, Google Pay, PhonePe and other trusted apps.

  • Contact KWA customer care (Toll free 1916) for any payment issues.

Frequently Asked Questions

Here are some common queries about KWA online bill pay answered:

Q: How to get KWA consumer number?

Your unique 10-digit consumer number will be printed on your KWA water bill. This remains the same over years.

Q: What are the charges for online payment?

Online bill payment on ePay portal is free. No convenience fees charged.

Q: Can I pay previous months’ bills online?

Yes, you can pay your current bill, arrears and any previous unpaid bills using the ePay portal.

Q: Do I need to register on ePay before paying bill?

No registration required! You can directly pay as guest using your consumer number.

Q: I don’t have a printer – can I save and show e-receipt on mobile?

Yes, you can save the PDF receipt on your phone or take a screenshot, which is valid proof of payment.

Q: What if my bill amount is auto-debited from bank – still need online pay?

If you have already setup auto-debit, bills get deducted automatically without online payment.

Q: My payment failed due to server error – what to do?

Please wait for some time and try paying again. If issue persists, contact KWA for resolution.


Just be careful to enter your consumer number and bill details accurately to avoid any errors. Also, save confirmation receipts for future reference. If you face any issues during online payment, don’t hesitate to reach out to KWA customer support for quick resolution.

Kerala Water Authority Bill Pay

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