Navigating City of Tucson Bill Pay: A Guide for Residents

Living in Tucson comes with the responsibility of paying city utility bills like water, sewer, and trash services. The City of Tucson offers various options to pay your bills conveniently online, by phone, by mail or in person As a Tucson resident for over a decade, I’ve learned to navigate the bill pay options to find the method that works best for me. This guide will walk you through how to pay City of Tucson bills using their available payment methods

Overview of City of Tucson Utility Services

The City of Tucson provides residents with water, sewer, and trash/recycling services They email or mail monthly bills detailing any charges for these utilities. Payment is due by the date listed on your bill to avoid late fees or service disruption

Some key things to know about City of Tucson utility services:

  • Water service is provided by Tucson Water, a department of the city government.
  • Sewer service is managed by Pima County Regional Wastewater Reclamation Department. Charges appear on your city bill but go to the county.
  • Trash and recycling service is handled by City of Tucson Environmental Services.
  • Bills come monthly and total all charges for services.
  • Various payment options are available to accommodate different needs.

As a resident, I’ve found it important to understand which department handles each utility when I have an issue or question about my bill or service The good news is paying my total bill balance is simple with the various options the city provides

Paying Your City of Tucson Utility Bill Online

Paying online is my preferred way to pay utility bills. The City of Tucson offers an online payment portal that allows you to securely view statements, make one-time payments or set up recurring payments. Here’s how it works:

One-Time Payment

You can make a one-time payment through the online guest pay system without logging in or registering an account. Simply enter your account number, balance due, and payment information. Payments can be made via credit/debit card or electronic check. This is useful when I just need to make a single quick payment.

Registered Account

For convenience, I highly recommend registering for an online account through the City of Tucson payment portal. Registration only takes a few minutes. The benefits include:

  • Storing payment methods like credit cards or bank accounts
  • Viewing statements and account history
  • Setting up autopay to have payments automatically deducted each month
  • Going paperless by opting out of mailed paper statements
  • Paying bills online in a few clicks each month

With my registered account, paying bills takes less than a minute. I have my credit card stored and just log in each month and click pay.

Payment Portal Security

I know security is a concern when paying bills online. The City of Tucson payment portal uses industry-standard encryption for secure transactions. I feel comfortable entering my personal information into their portal.

Paying by Phone

The city offers an automated phone payment system that is available 24/7. I can call and enter my account details to make a payment by credit card or electronic check over the phone. A customer service representative is also available during normal business hours if I need assistance.

The number to call is 520-791-3242. I like this option when I prefer talking to an agent or need help processing a payment. The automated system is also useful for quick phone payments.

Paying by Mail

Mail is still an option for paying City of Tucson bills for those who prefer it. I simply fill out my payment info on the remittance slip and mail it in the provided envelope to:

City of Tucson
P.O. Box 51040
Los Angeles, CA 90051-5340

I know some residents, like my parents, choose to pay bills by mail out of habit or because it’s easier for them. Even as online payments gain popularity, the city continues offering mail payment which provides flexibility.

Paying in Person

For cash payments or other special circumstances, I can pay my utility bill in person at one of the city’s walk-in payment centers. Centers are open Monday thru Friday from 8:30am to 4:30pm. Locations include:

  • El Pueblo Center (101 W Irvington Rd)
  • Eastside City Hall (7575 E Speedway Blvd)
  • Thomas O. Price Service Center (4004 S Park Ave)

I’ve found the staff at the payment centers friendly and helpful. If I have an urgent need to pay in person, it’s nice having multiple locations to choose from.

Setting Up Automatic Payments

My favorite bill pay method is setting up automatic payments through the online portal. This allows me to schedule payments to be made automatically on their due date from my stored payment method.

Automatic payments save me time by avoiding manual payments each month. I also don’t have to worry about missing payment deadlines or late fees. My bill gets paid on time without any effort on my part.

Billing and Account Management Through My Tucson

In addition to bill pay options, the City of Tucson provides an online self-service portal called MyTucson that allows residents to manage all aspects of their utility account.

Through MyTucson I can:

  • View real-time account balances
  • Monitor water usage
  • Set up paperless billing
  • Submit service requests
  • Check previous statements
  • Update account and contact information

Having all my account details available through MyTucson makes managing my City of Tucson utilities simple and convenient. I recommend all residents register for an account.

Choose the Best Payment Method for You

The various bill pay choices offered by the City of Tucson provide residents flexibility. Wether I’m home or away, day or night, online or offline, there is an option that fits my needs.

Take the time to review all available payment methods. Consider factors like convenience, security, account management access, and your personal preferences. Determine which method or combination of methods works best for your unique needs.

I utilize a mix of automatic payments for ease, online portal for account access, and phone payments when I need assistance. Find what works for you to turn the chore of paying bills into a simple, stress-free process.

City Of Tucson Bill Pay

Tucson Water Runs Deep.

We are committing to Tucson’s rich history of water stewardship and innovating new ways to sustain the Sonoran Desert’s most valuable resource. Discover our legacy and the tools we offer to help you adopt your role as a Responsible Desert Dweller.

A rule change for our city’s use of federal funding allows Tucson to now use HUD funds to mitigate


Where can I pay my Tucson water bill?

Planning and Development Services Center
Patrick K. Hardesty Midtown Multi-Service Center
Eastside City Hall
201 N Stone Ave
1100 S Alvernon Way
7820 E Broadway Blvd
8:30am to 4:30pm
8:30am to 4:30pm
8:30am to 4:30pm
cashier only
dropbox & cashier
dropbox only

What utility is in Tucson?

Tucson Electric Power (TEP) delivers power to more than 414,000 customers in the Tucson metropolitan area.

Who provides water for Tucson?

Tucson Water City of Tucson.

How do I pay my city of Tucson – utilities (AZ) Bill?

See our FAQ pages to learn more about doxo. Pay your City of Tucson – Utilities (AZ) bill online with doxo, Pay with a credit card, debit card, or direct from your bank account. doxo is the simple, protected way to pay your bills with a single account and accomplish your financial goals.

Does city of Tucson – utilities (AZ) accept doxo payments?

doxo processes payments for all City of Tucson (AZ) services, including Water & Sewer and others. Do you work for City of Tucson – Utilities (AZ)? City of Tucson – Utilities (AZ) was added to the directory by a user. Enroll in the doxo bill pay network to activate direct electronic payments. It’s free! Enroll

How do I submit a request to the city of Tucson?

Submit a Suggestion. To contact us, call 311 or visit Tucson 311 to submit a request City of Tucson 255 W. Alameda St. Tucson, Arizona 85701 View on Map Navigation

How do I pay my doxo Bill?

Pay with your Visa, MasterCard, or Discover credit card or debit card, with Apple Pay, or with your bank account. doxo is a secure all-in-one service to organize all your provider accounts in a single app, enabling reliable payment delivery to thousands of billers. doxo is not an affiliate of City of Tucson (AZ).

Leave a Comment