If you’re a resident of Wilson, North Carolina, chances are you receive monthly bills for city-provided utilities like water, sewer, sanitation, and stormwater services Paying these bills on time each month is important to avoid service disruptions The most convenient way to pay your City of Wilson utility bill is online through their website.
In this comprehensive guide we’ll walk through everything you need to know about paying your Wilson utility bill digitally. You’ll learn how to set up an online account, understand available payment options, schedule automatic payments and more. Read on for tips and instructions to simplify paying your bill to the City of Wilson online.
Benefits of Paying Online
Here are some of the major benefits you’ll enjoy by paying your Wilson utility bill electronically through their online system:
- Convenient 24/7 access from your computer or mobile device
- Avoid waiting in long lines at City Hall to pay
- Payment receipt delivered instantly via email
- Secure storage of payment history for easy reference
- Set up recurring auto-pay for on-time payments
- Go paperless by opting out of mailed paper bills
- Easy account management through your online dashboard
You can easily manage your City of Wilson utilities when you pay your bills online, which also makes the payment process easy.
How to Set Up An Online Account
To get started with online bill pay, you’ll first need to set up an account on the City of Wilson website. Here are the steps to follow:
- Go to www.wilsonnc.org
- Click on “Pay Bill” in the top menu
- Select the “New Users” button
- Enter your Wilson utility account number
- Provide your name, email, phone number and address
- Create a username and password
- Agree to the terms and submit
Completing the registration process takes just a few minutes. You’ll then be able to log into your online account anytime.
Payment Options
Wilson gives you a few ways to pay your utility bill after you set up an online account:
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One-time payment – For single payments as needed. Can pay by credit/debit card or e-check.
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Recurring autopay – Set up automatic monthly payments from your bank account.
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In person – Pay with cash, check or money order at City Hall.
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By mail – Send a check or money order to the Utility Billing address.
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Drop box – Place payment in the drop box behind City Hall after hours.
Paying through your online account lets you securely pay whenever works best for you.
How to Make One-Time Payments
When you’re ready to make a bill payment, follow these simple steps:
- Log into your online account
- Select “Pay Bill”
- Choose whether to pay full or partial balance
- Enter payment amount
- Select payment method – credit/debit or e-check
- Provide account and contact details
- Review payment summary and submit
You’ll immediately receive a receipt via email. Payments by e-check process faster than credit/debit. And just like that, your bill is paid!
Setting Up Autopay
For worry-free payments, you can enable automatic monthly deductions from your bank account. To do this:
- In your account, choose “Recurring Payments”
- Select create “New Recurring Payment”
- Pick start date and payment details
- Provide bank account information
- Specify amount to pay each month
- Review summary and submit
Once autopay is active, your bill will deduct automatically each billing cycle.
Going Paperless
You can also opt into paperless billing when logged into your online account. To enroll:
- Go to “My Profile”
- Choose “Paperless Options”
- Select “Go Paperless”
- Toggle paperless billing ON
- Agree to terms and save settings
With e-billing enabled, you’ll receive a monthly email when your new statement is ready to view. No more paper clutter!
Getting Account Help
If you ever have trouble with your online account, the City of Wilson makes it easy to get assistance:
- Call the Utility Billing department at (252) 399-2241 during business hours
- Email [email protected] for support
- Visit City Hall at 112 Goldsboro St E in downtown Wilson
The friendly city staff is available to answer questions and provide billing help.
Using the City of Wilson website to pay your utility bill online offers convenience and simplicity. Sign up for an account today to efficiently manage payments and statements 24/7. With this guide, you have all the instructions needed to become an online bill pay expert!
Frequently Asked Questions About City of Wilson Online Bill Pay
For first-time users of the City of Wilson’s online utility billing system, you likely still have questions. Below we’ve answered some of the most common FAQs:
What utility services can I pay online?
You can pay your Wilson bill for water, sewer, sanitation (trash/recycling) and stormwater services through the online system and mobile app.
What are the fees for online payment?
Payments by e-check are free. Credit and debit card payments incur a 3% convenience fee that will be added to your transaction total.
When is my utility bill due each month?
Wilson utility bills are due on the 10th of each month. Payments received after the 10th will incur a late fee.
How long does an online payment take to process?
E-check and debit card payments process within 1-2 business days. Allow 3-4 days for processing of credit card payments.
What do I do if I lost my account number?
You can call or email the Utility Billing department for help looking up your account number if needed.
How do I check payment history online?
Your payment history for the past 18 months is available to view through your online account dashboard.
Who do I contact for account support?
Reach out to Utility Billing by phone at (252) 399-2241 or email [email protected] for any help needed with your online account.
Paying bills online is quick, easy, and secure with the City of Wilson. Manage your utility account digitally 24/7!