Having clean, reliable tap water is something many of us take for granted But providing high-quality water service to a city requires complex infrastructure and diligent maintenance At the City of Woodburn, we aim to make water bill payment as easy as possible while keeping your pipes flowing. This guide will walk through everything you need to know about paying your City of Woodburn water utility bill.
Overview of City of Woodburn Water Service
The City of Woodburn provides water service and billing to over 7,000 customers in Woodburn, Oregon. We utilize automated water meters to measure the precise volume of water delivered each month. These meters transmit usage data that allows us to generate accurate monthly bills for each account.
As a municipal utility our top priorities are
- Delivering safe, clean drinking water that meets all EPA standards
- Maintaining the pipelines, wells, reservoirs and water treatment systems
- Providing friendly, responsive customer service
- Keeping water affordable for our community
By paying your bill on time each month, you help support these vital services The revenue from water bills covers the costs of water treatment, infrastructure maintenance, customer service and daily operations
Your Monthly Water Bill
Water bills in Woodburn have two main components – a fixed base rate and a variable usage rate based on the amount of water used.
The fixed base rate depends on your meter size and covers basic operational costs like billing, meter reading, account servicing and routine pipe maintenance. This rate stays the same each month.
The variable usage rate charges for the actual volume of water you used that month, measured in hundreds of cubic feet (CCF). The more you use, the higher this portion of the bill. Using water efficiently can help lower your usage charges.
Bills are issued monthly and are typically due 20 days after billing. You can pay online, by mail, auto-draft or at our office. See the payment section below for options.
Setting Up New Water Service
To establish new water service in Woodburn, here’s what you need to do:
- Submit a completed Water & Sewer Utility Service Application
- Provide proof of property ownership or rental/lease documentation
- Pay a refundable deposit
- Make sure any past due balances are paid off
This needs to be done a few days before your desired start date. We require documentation and deposits to ensure accounts are properly set up. Contact our billing office at 503-982-5222 for specific requirements and appointments.
Ending or Transferring Service
If you’re moving out, you’ll need to officially close your water account by notifying us a few days before your move date. We’ll take a final meter reading and send a final bill.
To transfer service to a new account holder on the same date, the new customer must contact us in advance to set up new service. This ensures no disruption of water service to the property.
We cannot backdate service end or transfer dates since we need an actual meter reading to calculate final usage and bills.
Payment Options
The City of Woodburn offers several ways to pay your water bill:
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Online – Pay on our website 24/7 using e-checks or credit/debit cards
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Phone – Call our payment line at 1-844-798-0486 and pay over the phone
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Mail – Send checks or money orders to our payment processing PO box
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Auto Draft – Set up automatic monthly payments from a bank account
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In person – Visit our office at 270 Montgomery St to pay in person
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Drop Box – Use the drop box to the left of City Hall’s main entrance
Payments are due on the 1st of each month, but you have a 15 day grace period before late fees apply.
Payment Policies and Enforcement
The City has adopted the following policies related to water bill collection:
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Late Fee – A late fee is charged if payment is received after the 15th of the month.
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Shutoff Notice – If a bill is 60+ days past due, a shutoff notice is issued with 10 days to pay before water service is discontinued.
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Reconnection Fee – Accounts with water shut off due to nonpayment must pay a reconnection fee.
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Liens – Unpaid balances may result in a lien placed on the property.
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Credit Reporting – Accounts turned over for collections may be reported to credit bureaus.
Paying on time helps avoid these collection actions which can negatively impact homeowners and renters. Reach out if you are facing challenges – we have programs to assist with past due balances.
Billing Changes and Leak Adjustments
If you notice any sudden spikes in your water usage or billing amount, please contact our office right away. We can check for leaks and billing errors.
If a qualifying water leak is found on your side of the meter, you may be eligible for a leak adjustment on your bill after repairs are verified. We aim to be fair and practical when addressing leaks.
For suspected leaks in the water main lines, please call our Public Works department right away so we can investigate and make repairs.
We’re Here to Help
Documentation of property ownership or rental status:
- New property owners – If Marion County property records do not yet reflect the new owner name, documentation showing property ownership and the date that ownership transferred will be required before new service can begin.
- New renters – Documentation showing the name of the authorized renter and the date that rental began may be required before new service can begin. Rental information provided may be confirmed with the property owner or property management company of record before new service can begin.
- Property managers – A property owner may authorize a property manager to act on their behalf by submitting a signed Property Management Agreement form to the City.
- Customers that have had service in Woodburn must pay any past due and current billings from the prior service location before service at a new location can begin.
- Liens for past due utility bills must be paid before new service can begin at a location.
Starting New Water and Sewer Utility Service (Open Account):
- To schedule the start of new service, you will need to submit a completed and signed Water & Sewer Utility Service Application form, show your rental or ownership documents (see description below), and pay the required deposit at the Citys Finance Department.
- Please call 503-982-5222, opt. 0, in advance of the desired start date for property specific information and requirements to start service.
- If you are a current customer or property owner, any past due and current billings must be paid before service at a new location may begin.
- Effective August 1, 2018, new service requests for water and sewer must be submitted and approved before 3 pm for same day connection. New service requests submitted and approved after 3 pm will be connected the next business day.
- Click here for the Water & Sewer Utility Service Application form
- You may submit your application and any documents required to setup service via email at [email protected].
- New customers are required to pay a refundable deposit before service can begin.
- Customers that have had service in Woodburn may be required to pay a refundable deposit before service at a new location can begin.
- Deposit amount required varies by type of service at the property and account history.
Pay Water and Sewer bills online
FAQ
How much does water cost per month in Oregon?
How do I pay my water bill in California?
How do I pay my water bill in Ferndale MI?
Is Woodburn accepting utility payments online?
The City of Woodburn is currently accepting utility payments online. We have transitioned into partnership with PSN via our new online payment portal implemented in June of 2020.
How do I pay my Auburn Water Works board utility bill?
You can now pay your Auburn Water Works Board Utility Bill, renew your City of Auburn Business License, pay your City invoices, and file & pay quarterly reports online. Click Citizen Self Service on the left-hand menu and select Register to create an account using a valid email address and secure password.
Do I have to pay past due utility bills in Woodburn?
Customers that have had service in Woodburn must pay any past due and current billings from the prior service location before service at a new location can begin. Liens for past due utility bills must be paid before new service can begin at a location.
How do I contact the city of Woodburn?
This is an additional service that the City of Woodburn is providing, but is by no means a mandatory one. If you have any questions, please call us at City Hall at 260-632-5318. We are excited to offer this option and welcome any questions or feedback as we go forward. You can access the online portal here. Thanks!