Living in the city of Wylie Texas means receiving water, sewer and trash services from the city. This guide will walk through everything you need to know about paying your Wylie utility bill easily and on time.
Overview of Wylie Utility Billing
The City of Wylie Utility Billing department sends bimonthly bills for water, sewer, and sanitation services Bills are typically mailed around the 1st of January, March, May, July, September, and November Payment is due by the 25th of the following month.
The utility bill includes usage charges based on water consumption measured by your home’s water meter It also covers fixed sewer and trash fees, Review each utility bill closely and contact the city regarding any discrepancies
Ways to Pay Your Wylie Utility Bill
The City of Wylie offers several payment options to choose from:
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Online – Pay by credit/debit card or e-check at WylieTexas. WaterSmart. com. Create an account to store payment info.
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By phone – Call 972-516-6100 and pay by credit card using the automated system.
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In person – Visit the Utility Billing office at 300 Country Club Rd. and pay by cash, check, money order, or credit card.
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By mail: Send your payment stub along with a check or money order to the address on the bill.
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Auto-pay – Set up recurring automatic bank account withdrawals each billing period.
Paying online provides 24/7 access and instant payment confirmation. But choose the most convenient way for you.
Tips for Paying on Time
To avoid late fees, remember:
- Mark due dates on your calendar so bills don’t sneak up on you.
- Allow 5-7 days for mailed payments to reach the city.
- If the due date falls on a weekend/holiday, pay early.
- Call the city immediately if you’ll be late on payment.
Setting text or email reminders can prevent forgetting as well. Pay promptly each billing cycle.
Monitoring Water Usage
Checking your usage on each bill can reveal leaks or other water waste. Take these steps if you see a spike in consumption:
- Inspect pipes, faucets, and toilets for leaks and repair any found.
- Install water efficient fixtures like low-flow showerheads.
- Adjust irrigation systems to avoid overwatering.
- Contact the city for a free water audit if you can’t explain increased usage.
Carefully reviewing bills allows early detection of leaks and other issues.
Understanding Billing Cycles and Pro-Rating
Wylie bills bimonthly, not according to calendar months. So your first and final bill may cover less than 60 days when starting/stopping service.
In this case, charges are pro-rated based on the actual number of days versus the typical 60-day billing period. Verify pro-rated bills are accurate.
Avoid Service Disruption
Failure to pay on time may result in water service disconnection after proper notice. To restore service, you must pay overdue charges, a reconnection fee, and deposit.
Avoid service interruptions by:
- Paying your bill by the due date each cycle
- Immediately contacting the city if you anticipate issues paying
- Setting up a payment plan if experiencing financial hardship
Keeping your account current is vital to avoid the headaches of discontinued utility service.
Closing Your Utility Account
When moving out of Wylie, request to close your utility account to stop service and billing at that address.
To close an account, submit a service closure request form online or call 972-516-6100. Provide at least 3 days notice before you need final meter reading and shut off.
Once closed, you’ll get a final bill covering any balance owed. Confirm your forwarding address so the city can send your final bill and any deposit refunds.
Closing accounts quickly when moving prevents unnecessary service and charges at a property you no longer occupy.
Accessing the Utility Billing Website
The City of Wylie utility billing website at WylieTexas.gov provides useful information for managing your account.
On the site you can:
- View utility rates
- Calculate your water usage
- Learn about leak adjustments
- Set up new service
- Pay your bill online
- And more!
Bookmark the page for handy access to account resources and billing info.