Making Bill Payments Easy and Stress-Free with Clark Regional Wastewater District

Paying your wastewater bill on time should be simple and straightforward. The friendly people at Clark Regional Wastewater District know this, which is why they give you a number of easy ways to pay. Clark Regional has a way for you to pay that works for you, whether you’d rather do it online, by mail, over the phone, or in person. Learn about the many simple ways to pay your water and sewer bill below.

Online Account Management

Managing your wastewater account online is a breeze with Clark Regional’s user-friendly portal After registering for an online account, you’ll have access to a wealth of features for monitoring your account and making payments

You can choose to get electronic bills instead of paper bills, which will help cut down on waste and clutter. If you have e-bills, you’ll get an email when your new bill is ready to view and pay. If you log in to your account, you can see PDF copies of your bills from the last 36 months.

The online portal also allows you to securely store payment methods for use whenever you need to pay your bill or related wastewater fees. Options include electronic checking, credit cards, debit cards, and eChecks. You can set up automatic recurring payments as well, so your bill gets paid automatically each month without you having to think about it.

You can easily remove old cards and add new ones right in your account profile if you need to change payment method information that is expired or out of date. The whole thing only takes a few minutes, and your billing and automatic payments will keep going as usual.

In short, managing your wastewater account online with Clark Regional gives you control, convenience, and simplicity in one centralized location.

Pay Fees and Charges Online

In addition to monthly wastewater bills, Clark Regional offers online payment options for various fees and charges related to your wastewater service. These include:

• Side sewer permit fees
• Development fees
• Tenant improvement fees
• Utility review fees
• Long-term contract fees

You can pay these fees entirely online using a credit card, debit card, or eCheck. A small processing fee applies based on the payment method, but the convenience of paying online is well worth it for most customers. As with monthly bills, you can pay fees at any time of day without visiting the district office in person.

Before submitting payment online, be sure to contact Clark Regional first to verify the amount owed on permits, reviews, long-term contracts, etc. This helps ensure you pay the precise fee amount and avoid processing fees on incorrect payments. The district’s friendly customer service team is happy to assist in confirming totals.

Pay by Phone

If you prefer to speak to a live representative when paying your wastewater bill, Clark Regional offers a pay-by-phone option as well. Call their billing department at 360-993-8800 and select the self-pay bill payment system when prompted.

A customer service agent will assist you in making a payment over the phone using your choice of credit card, debit card, or electronic check. They can also answer any questions you may have about your account, previous bills, or any other billing needs.

Pay-by-phone is available Monday through Friday from 8AM to 5PM, excluding district holidays. If calling after hours, you can still make an automated payment via the self-pay system without needing to speak to an agent. Even outside normal operating hours, the district’s got you covered for phone-based bill payment.

Pay by Mail

For customers who still prefer handling bills and payments through the mail, Clark Regional offers traditional pay-by-mail options too. Simply mail your check or money order to the district billing office at:

Clark Regional Wastewater District
PO Box 8979
Vancouver, WA 98668-8979

Be sure to allow around 7 business days for your mailed payment to reach the billing office and be processed. As long as your payment arrives by the due date printed on your bill, you can avoid any late fees.

If you choose pay-by-mail, the district recommends signing up for e-bills so you receive an email notification when your new bill is ready. This way, you can view your balance as soon as the bill generates rather than waiting for the paper bill to arrive in your mailbox.

Pay in Person

For ultimate convenience, you can stop by the Clark Regional Wastewater District office in person to pay your bill. The office is located at 8000 NE 52nd Court, Vancouver, WA 98665. Business hours are Monday through Friday, 8AM to 5PM, excluding holidays.

When paying your monthly wastewater bill in person, you can pay by cash, check, money order, or credit/debit card. The district also accepts in-person payments for fees related to side sewer permits, developments, tenant improvements, utility reviews, and long-term contracts.

If stopping by after normal business hours, you can use the drop box located outside the district office to leave check payments any time. Payments dropped in the box will be processed the following business day.

AutoPay and Recurring Payments

To maximize convenience and avoid forgetting payments, consider enrolling in Clark Regional’s AutoPay program. When you sign up for AutoPay, your monthly wastewater bills get paid automatically on their due dates using your default payment method on file.

To begin using AutoPay, simply log into your online account and select the AutoPay option. Provide your preferred payment info and select the account(s) you want to enroll. Going forward, you don’t have to think about or manually make payments each month.

In addition to AutoPay for bills, you can set up recurring payments for other wastewater fees as well. Just follow the same steps to assign a default payment method and enrollment details. Recurring payments provide reliable automation for all your wastewater expenses.

Assistance Programs for Qualified Customers

Clark Regional Wastewater District offers financial assistance programs to help qualified residential customers manage wastewater bills. Key programs include:

Low Income Senior Discount – Offers a 25% reduction on monthly bills for seniors 62+ who meet low income criteria. Income levels are based on the number of people in your household.

Extended Vacancy Credit – Covers up to 6 months of non-use credit if your home is vacant for an extended period. Qualifying circumstances include wintering in a warmer climate, needing to move for medical treatment, damage from fire/flood, etc.

In addition, the district partners with Clark County CAP Utilities to provide wastewater payment assistance for low income families in financial hardship. Support includes one-time bill credits, multiple monthly credits, and discounted rates.

Contact Clark Regional’s billing department to learn more about financial assistance qualifications and applying for these programs. The district aims to ensure all residential customers can manage wastewater expenses, regardless of financial circumstances.

Avoid Late Fees and Service Disruption

Like any utility provider, Clark Regional Wastewater District charges fees for late bill payments to cover administrative costs and encourage on-time payment. Late fees apply when payment is received after the due date on your monthly bill.

To avoid late fees, pay your bill by the due date using any of the convenient options covered above – online, phone, mail, AutoPay, etc. If you expect a delay in payment, contact the billing department before the due date to discuss a payment plan. As long as you communicate before the deadline, the district can work with you on a solution.

If your account remains unpaid for multiple months, your wastewater service may ultimately face disruption. This can be avoided by paying on time consistently or reaching out to the billing office if you’re struggling to make payments. No customer wants the headache and hassle of service interruptions, so be sure to take actions that keep your account current.

One District, Many Payment Options

This overview covers the multitude of ways you can pay your wastewater bill conveniently and securely with Clark Regional Wastewater District. Online, phone, mail, AutoPay, in person – the choice is yours!

The district understands no two customers are alike. By offering this diverse range of payment channels, they empower you to pay your bill using whichever method best matches your needs and preferences.

Next time your wastewater bill arrives, review the options outlined above and choose your favorite method. Or try a new option you’ve never used before – Clark Regional makes it easy to switch between payment channels at any time.

If you ever have questions or experience issues paying your wastewater bill, the district’s billing department stands ready and happy to help. Contact them to discuss your account status, get back on track with past due balances, learn about financial assistance resources, and more. With flexible options and friendly support, Clark Regional makes wastewater bill payment practically painless.