Having access to clean, reliable water service is a necessity for any community. But effectively managing water utility billing and payments is also essential for residents. Clermont County offers several convenient ways for customers to pay their water bills.
The Clermont County Water Resources Department provides water and sewer service to over 43,000 customers across the county. Ensuring all residents and businesses can easily pay their water bills is a top priority.
Let’s explore Clermont County’s water bill payment options, programs, and tips for avoiding late fees.
Understanding Your Water Bill
Clermont County Water Resources bills residents bi-monthly. Your utility bill has several components
- Water service charge – Based on meter size
- Water volume charge – Based on usage in gallons
- Sewer service charge – Based on meter size
- Sewer volume charge – Based on water usage
Reviewing the rate schedule can help you understand these charges. Monitoring your monthly usage helps control costs.
Ways to Pay Your Water Bill
Clermont County offers several payment methods for customer convenience:
Online
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Payment portal – Pay by credit/debit card or e-check 24/7.
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Phone system – Call anytime to pay by card with automated system.
By Mail
- Send check or money order bill payments to the PO box printed on your bill.
In Person
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Drop off payment at the Water Resources office at 4400 Haskell Lane.
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Use the after-hours night deposit box.
By Phone
- Speak to a customer service agent to assist you Monday-Friday 8am-4:30pm.
With so many options, paying your water bill can fit any schedule!
Payment Plan Options
For those facing financial hardship, the Water Resources Department offers payment arrangements.
By contacting customer service when you anticipate missing a payment, you can set up a monthly payment plan to pay past due balances over time.
Avoid Late Fees and Disconnection
To avoid penalties, make sure your water bill is paid by the due date printed on your statement. Late fees apply to past due accounts.
If you’ll have trouble paying on time, immediately contact the Water Resources Department to discuss a payment plan to avoid disconnection.
Partnering for Excellent Service
Paying your water bill shouldn’t be a struggle. Clermont County Water Resources offers payment flexibility and assistance programs to empower customers.
Some key tips include:
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Carefully review your bill charges each month.
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Monitor your household usage and look for ways to reduce.
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Pay on time each billing cycle to avoid fees.
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Contact customer service with any payment issues.
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Provide feedback to help improve billing and payment options.
By proactively managing your account and communicating needs, you can take control of your water expenses while helping the county enhance services. Reliable water access and responsible bill payment maintain a thriving Clermont County community.
Key Takeaways on Paying Your Water Bill in Clermont County:
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Clermont County Water Resources bills residents bi-monthly for water and sewer usage.
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Customers can pay online, by phone, mail, or in person at the Water Resources office.
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Payment plans are available for customers facing financial hardship or missed payments.
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Paying by the due date helps avoid late fees and potential disconnection.
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Actively monitoring usage and communicating with the county improves the customer experience.
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Excellent billing and payment options empower customers and strengthen the community.
Access to clean water is essential for public health and quality of life. By providing outstanding service and bill payment flexibility, Clermont County Water Resources helps ensure this critical resource is convenient and affordable for all.
Welcome to the Clermont County Water Resources Department website. The Water Resources Department includes six divisions:
The Water Treatment Division is responsible for the drinking water treatment plants, elevated and ground storage tanks, and boosters stations that provide safe and clean drinking water to our public water system customers.
The Wastewater Treatment Division is responsible for the treatment and reclamation of domestic and industrial wastewater.
The Maintenance Division is responsible for maintaining underground piping systems, pumping equipment, mechanical and electrical facilities for the utility.
The Engineering Division is responsible for the design, construction, and administration of county-wide water and sewer Capital Improvements.
The Office of Environmental Quality (OEQ) coordinates activities related to surface water quality monitoring, watershed planning and solid waste management, including recycling and waste reduction. OEQ also manages the Clermont County Sewer District laboratory and industrial pre-treatment program.
The Customer Service Division supports over 43,000 customers by maintaining account data, meter reading, and generating bi-monthly bills, among other things. More information can be obtained by clicking on their web page on the left of this page.