The Complete Guide to Cleveland Clinic Online Bill Pay

Paying your medical bills can be a tedious and confusing process. However, Cleveland Clinic offers a convenient online bill pay system through MyChart that makes managing your account quick and easy. In this comprehensive guide, I’ll walk you through everything you need to know about using Cleveland Clinic’s online bill pay.

An Overview of Cleveland Clinic MyChart

MyChart is Cleveland Clinic’s patient portal that gives you access to your health records, appointment information, and billing account. After creating a MyChart account, you can view itemized statements, current and past bills, make payments, set up payment plans, and more.

MyChart is available online or through the mobile app. I personally find the app very convenient for paying bills on-the-go. Other people, like family members, can also use the app to help you manage payments.

Benefits of Paying Your Bill Through MyChart

Here are some of the biggest advantages of using Cleveland Clinic’s online bill pay system

• Convenience – You can pay your medical bills 24/7 through the website or mobile app No need to call during business hours or mail payments

• Security – MyChart uses encryption and password protection to keep your data safe. It meets healthcare security standards to protect sensitive information.

• Paperless Billing – MyChart allows you to go paperless which saves trees and clutter.

• Payment History – You can view past statements and payments in one place to easily track expenses.

• AutoPay – Set up recurring payments to have your bill paid automatically each month. One less thing to remember!

• Account Management—MyChart brings together all of your billing account tools, such as payment plans, financial help, and price estimates, in one place.

Step-by-Step Guide to Paying Your Bill Online

Are you ready to pay your Cleveland Clinic bill online? Here are the easy steps you need to take:

1. Log in to MyChart

• Go to mychart.clevelandclinic.org and log in with your MyChart username and password.

• If you don’t have an account, you can sign up for one online. Make sure you have your Medical Record Number handy.

2. Access Your Billing Account

• Once logged in, click on the “Billing” tab to view your account summary.

• Here you will see outstanding balances, recent statements, and payment history.

3. Select a Statement to Pay

• Choose a current or past due statement that you want to make a payment towards.

• Click “Pay Now” to proceed.

4. Enter Payment Details

• Select a payment method – you can use a credit card, bank account, HSA, or FSA.

• Enter the payment amount and any other necessary billing details.

• Click “Continue” once finished.

5. Review and Submit Payment

• Verify that all payment details are correct.

• Check the box to agree to the terms and conditions.

• Click “Submit Payment” to process your payment.

And done! The payment will be immediately applied to your account balance. You will receive an email confirmation with payment details.

Paying as a Guest in MyChart

If you do not have a MyChart account, you can still pay your Cleveland Clinic bill online as a guest. Here’s how:

1. Go to mychart.clevelandclinic.org/billing/guestpay/payasguest.

2. Enter your guarantor account number and visit account number found on your statement.

3. Click “Continue” and enter your payment details.

4. Review and submit the payment as a guest user.

Paying as a guest allows you to make one-time payments, but I recommend creating a MyChart account to access the full billing features.

Setting Up Automatic Payments

For hassle-free bill pay, you can enroll in autopay through MyChart. Your payment will be processed each month automatically on the due date.

To set up autopay:

1. In your MyChart billing account, click on “Manage Automatic Payments”

2. Choose the account balance you want to autopay.

3. Select a payment method and enter required info.

4. Pick the day each month that you want payments processed.

5. Agree to the terms and save your settings.

Autopay gives you peace of mind knowing your bills are always paid on time! You can cancel or edit the settings any time.

Getting Financial Assistance for Bills

If paying for healthcare has become difficult, Cleveland Clinic offers financial assistance programs that can lower or eliminate your medical bills.

To apply for financial assistance:

• In MyChart, go to your account summary and click “Apply for Assistance”

• This will direct you to the application where you enter income, household, and insurance details.

• Attach any required documentation like pay stubs or tax forms.

• Agree to the terms and submit the application.

• A financial advocate will review your information and contact you regarding eligibility.

I recommend applying for assistance as soon as possible if struggling to pay. Cleveland Clinic aims to provide affordable care.

Contacting the Billing Department

If you have any issues with the online bill pay process, you can contact a Cleveland Clinic billing representative for assistance:

• Call 800-223-2273 to speak with customer service.

• Schedule a callback from billing through your MyChart account.

• Email billing questions to [email protected].

The billing department can help with clarifying charges, setting up payment plans, handling insurance questions, and more.

Frequently Asked Questions about Online Bill Pay

Here are answers to some common questions about using Cleveland Clinic’s online bill pay system:

What forms of payment can I use online?

You can pay your bill through MyChart with a credit card, debit card, HSA, FSA, or checking/savings account.

When will a payment reflect in my account?

Online payments are applied instantly to your account balance.

Is there a fee to pay online?

There are no fees for paying your Cleveland Clinic bill through MyChart.

Can I split a payment between multiple cards/accounts?

Yes, MyChart allows you to divide a payment between different payment methods.

How far back can I view past statements and payments?

You have access to the past 36 months of billing history through MyChart.

Can I automate part of my balance, but not all?

With autopay, you choose which account balance to enroll so you don’t have to cover everything.

What if I already mailed a payment that hasn’t processed yet?

You can contact billing to have your mailed check payment voided so the funds apply correctly.

In Summary