A Comprehensive Guide to Paying Your Bill Online at Coastal EMC

For residents and businesses in coastal Georgia, paying your electric bill through Coastal Electric Membership Corporation (EMC) is easier and more convenient than ever with online bill pay. Coastal EMC’s online portal and mobile app allow you to securely view your account, make payments, set up recurring payments, and more.

In this comprehensive guide, we’ll walk through everything you need to know about paying your Coastal EMC bill online and taking advantage of the portal’s convenient features.

Getting Started with Online Bill Pay

To get started with online bill pay, you first need to register for an account on Coastal EMC’s customer portal at https //billpay.coastalemc.com/onlineportal/.

Here are the steps to register:

• Go to the portal and click “Register Account”

• Enter your account number exactly as it appears on your paper bill

• Provide your account’s service address zip code

• Create a username and password

• Agree to the terms of use

Once your registration is complete, you can sign in anytime using your username and password. Coastal EMC’s online portal is available 24/7 for your convenience.

Options for Signing In

When you return to the portal to sign in, you have a couple options:

• Sign in with username/password: Enter the unique username and password you created when registering your account.

• Sign in with account number: You can also sign in by entering just your Coastal EMC account number.

Your account number is always displayed at the top of your paper bills for handy reference.

Convenient Ways to Pay Your Bill Online

Coastal EMC offers two main options for paying your electric bill through the online portal:

1. Make a One-Time Payment

The “Make a Payment” page allows you to easily pay your current bill or make a payment toward your account balance.

To make a one-time payment:

• Select your payment method – credit/debit card or electronic check

• Enter your payment amount

• Enter your card or bank account details

• Review and submit the payment

One-time payments are applied to your account immediately after the payment processes.

2. Set Up Recurring Payments

For ultimate convenience, you can enroll in automatic recurring payments through the “Auto Payments” section of the portal.

With recurring payments:

• Your bill is paid automatically each month from your credit card or bank account

• You choose the payment date

• No need to manually log in and pay each month

• Avoid late fees since your bill is always paid on time

Activating recurring payments is easy and only takes a few clicks. You can update or cancel the automated payments anytime.

Other Useful Online Account Management Features

In addition to fast and easy bill payment, Coastal EMC’s customer portal also offers:

• Paperless billing – Go green by opting into paperless billing and managing everything online

• Account history – View 12 months of previous electric bills and payments

• Usage history – See your monthly electric usage statistics for the past year

• Outage alerts – Get notifications for power outages affecting your area

• Billing alerts – Set up email or text reminders for when your bill is ready and due

• Service requests – Submit electricity service requests like disconnects, transfers, etc.

• Payment history – Access 18 months of payment receipts for your records

• Profile management – Update your account info, contacts, and communication preferences

Paying Your Bill on the Go with the Mobile App

Coastal EMC also offers a mobile app so you can manage payments and your electric account from your smartphone or tablet.

The Coastal EMC app is available for both iOS and Android devices. With the app you can:

• Check your current account balance

• View past bills and usage

• Make a quick payment with your default payment method

• Receive outage and billing notifications

• Report electricity outages affecting your home or business

Paying your bill and accessing your Coastal EMC account on the go could not be easier with the mobile app.

Setting Up Account Access for Additional Users

If others need access to your Coastal EMC account, you can set up authorized users from the “Account Profile” section of the online portal.

To add an authorized user:

• Click “Authorized Users” from within your account profile

• Enter the user’s name, email, and phone number

• Create a unique username and password for the user

You control exactly which account features and capabilities the authorized user has access to. Add as many authorized users as you need for family members, roommates, or business associates.

Payment Assistance Options from Coastal EMC

If you are ever unable to pay your full electric bill amount due to financial hardship, Coastal EMC offers assistance:

• Payment arrangements – Set up an agreed upon payment plan to pay your outstanding balance over time while maintaining electric service.

• LIHEAP assistance – Low Income Home Energy Assistance Program helps pay electric bills for qualifying low-income households.

• Project SHARE – Donate to help provide emergency bill payment assistance to those in need in your community.

Contact Coastal EMC as soon as possible if you anticipate difficulty with your next bill to discuss arrangements.

Let Us Know if You Have Any Other Questions!

Paying on time each month ensures uninterrupted electrical service while avoiding late fees. If you have any other questions about online bill pay or your Coastal EMC services, don’t hesitate to contact customer support for fast assistance.

And be sure to bookmark the portal and download the mobile app so paying your electric bill is always just a few taps away. Thanks for being a Coastal EMC member!