Dealing with utility bills can feel like a hassle, especially if you have to mail payments or drive across town to drop them off. But with CWL Jonesboro AR, paying your bill is easier than ever thanks to convenient online and phone payment options. In this article, we’ll walk through how CWL’s bill pay works, what payment methods are accepted, and tips for avoiding late fees.
Overview of CWL Jonesboro AR
CWL stands for City Water and Light of Jonesboro. It’s a municipal utility company providing electricity, water, and wastewater services to over 40,000 customers in Jonesboro, AR.
CWL has provided essential utilities to the city since 1906. Today, it operates as a consolidated utility district overseen by the Jonesboro city government.
In addition to power water, and sewer access CWL Jonesboro aims to deliver excellent customer service to the community. This includes multiple ways to pay your utility bill conveniently.
Ways to Pay Your CWL Bill
CWL Jonesboro offers several payment options to fit any schedule or preference:
Online
The easiest way to pay is through CWL’s online bill pay. You can pay by e-check for free or by debit/credit card for a small convenience fee.
Phone
Call 1-855-288-0680 anytime to pay by debit/credit card This automated phone payment system is available 24/7
Send a check or money order payable to CWL at:
P.O. Box 1289
Jonesboro, AR 72403-1289
Be sure to include your payment stub or account number. Allow 5-7 days for mail delivery.
In Person
Drop off cash, check, or money order payments at CWL’s office located at:
400 East Monroe Ave.
Jonesboro, AR 72401
Bank Draft
Sign up for free automatic monthly payments deducted from your bank account. Complete CWL’s bank draft authorization form to enroll.
Third-Party Bill Pay
You can also make payments through your bank or other third-party bill pay service. Provide them CWL’s mailing address and your account number.
Payment Extensions
If you need a little extra time, you can request a payment extension online. Note there is a limit of two extensions per year.
Tips to Avoid Late Fees
To avoid late fees and disruption of service, make sure to pay your CWL bill by the due date listed. Here are some tips:
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For the fastest processing, pay online or by phone. Mailed payments can take over a week to post.
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If mailing a payment, allow 5-7 business days for delivery before the due date.
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Sign up for reminders via email or text to get alerts when your bill is ready and due.
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Enroll in budget billing to have the same set amount due each month.
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Set payment reminders on your calendar or automatic payments to avoid forgetting.
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If you’ll be out of town, pay early or setup automatic payments.
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Contact CWL immediately if you expect difficulty paying on time. Payment plans or extensions may be available.
Paying your utility bill doesn’t have to be a tedious task thanks to CWL’s multiple payment options. Choose the method that works best for your schedule and financial preferences. Just be sure to pay the total amount due by the due date to avoid penalties or disrupted service. Reach out to CWL for help if you anticipate having trouble making a payment on time.
Logging In to Pay Your Bill Online
To pay your bill online at CWL’s website, start by clicking “Pay Bill Online” on the homepage. This will take you to the payment portal login screen.
You’ll need two pieces of information to log in:
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Account number – Printed on your bill. It is 10 digits long.
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Last 4 digits of your SSN – This helps verify identity.
After entering those items, click “Login” and you’ll be taken to your account dashboard.
If it’s your first time logging in, you may need to register your account fully before accessing the dashboard. Follow the prompts to provide details like your name, address, email, etc. This will only be required on your initial login.
Once in the dashboard, you can view your current balance, payment history, scheduled payments, and account settings.
To make a new payment, click the “Pay Now” button for the account you want to pay. This will open the payment form.
Completing the Online Payment Form
The online payment form is straightforward with three steps:
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Select payment amount – Choose whether to pay the total balance, make a partial payment, or pay a specific dollar amount.
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Enter payment method – Provide your credit/debit card details or bank account information if paying by e-check.
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Confirm details – Double check the payment amount, account being paid, and payment info before submitting.
After clicking Submit, the payment will be processed immediately. You’ll see a confirmation screen and receive a confirmation email with your payment details.
And that’s it – your bill is paid online in just a few minutes! CWL’s online portal makes managing your utility payments fast and convenient.
Managing Multiple Accounts
If you have more than one account with CWL, like electricity and water services, the online dashboard allows you to easily switch between accounts.
Once logged in, click on the account name near the top of the screen to open a drop-down menu listing all your available accounts. Choose the account you want to view or make payments for.
This menu makes switching between accounts a breeze. You can view balances, payment history, scheduled payments, and make one-time payments all from the dashboard for each account. No need to log in and out separately.
For spouses or partners that need to manage the same accounts, you can also authorize each other as account users. Contact CWL to have an authorized user added.
Automatic Payments
For hands-free bill payment, enroll in CWL’s monthly auto-pay program. This automatically deducts your balance each month from a credit card or bank account.
To sign up:
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Login to your CWL account online
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Under “My Profile”, click on AutoPay Accounts.
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Choose the account you want on auto-pay.
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Enter your payment method details.
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Review and submit the enrollment form.
Once setup, you don’t have to worry about missing a payment deadline again! Auto-pay is free and you can cancel anytime if you choose.
Budget Billing
If you want your bill to be predictable each month, consider CWL’s budget billing option. This program averages your costs over a year so you pay a set amount each month.
To enroll, your CWL account must be in good standing. Sign up by downloading and mailing in a budget billing form, available on the CWL website.
The main benefit of budget billing is having the same predictable payment due rather than fluctuating monthly bills. Just keep in mind that CWL may periodically adjust the set budget amount based on actual usage.
Payment Assistance Programs
If you are struggling to keep up with utility bills, CWL does offer some financial assistance programs for qualifying customers:
LIHEAP – Low Income Home Energy Assistance Program can help cover electricity bills. You must apply and be approved based on income limits.
LifeLine – This reduces the base rate on your utility bill. To qualify, you must be eligible for LIHEAP.
Salvation Army – The Salvation Army has a program that provides utility bill assistance. You need to apply through their office.
Extended Payment Plans – CWL can set up a monthly payment plan for past-due balances to help you catch up.
Contact CWL to learn more about eligibility and how to apply. They want to help customers that may need some extra support or flexibility with payments.
Avoid Service Disruption
If your account becomes delinquent from unpaid bills, CWL may proceed with service disconnection. To avoid potential utility shut-offs:
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Pay your bill in full by the due date, or setup a payment plan if you have a past-due balance.
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Respond immediately to late payment notices and make arrangements.
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Contact CWL as soon as possible if you anticipate difficulty making payments.
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Enroll in budget billing or auto-pay to ensure reliable on-time payments.
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Apply for financial assistance programs if eligible.
Keeping your CWL accounts current is key to avoiding penalties and maintaining continuous essential utility services. Reach out right away if you foresee payment challenges so solutions can be found.
CWL Bill Pay Options Offer Flexibility
In review, CWL Jonesboro offers multiple ways to pay your utility bill conveniently:
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Online through their website
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By phone 24/7 using the automated system
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Things we can take care of…
- An outside electrical problem.
- Discolored water.
- Backed up sewer lines.
- Pole rental for a security light
If the problem is in CWL lines, the serviceperson will make repairs as quickly as practical. If the problem is in your electrical wiring, water or wastewater line, the serviceperson will inform you so you can make the proper arrangements for repairs.
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FAQ
How do I call the CWL in Jonesboro Arkansas?
Does Jonesboro City Water & Light have a pay Near Me program?
Geo resource failed to load. JONESBORO, AR (KAIT) – A new program will give Jonesboro City Water and Light customers another way to pay their monthly bills, with utility officials saying that it will also provide some convenience. CWL is working with Pay Near Me, a company that allows people to pay their bills with cash.
Where can I pay my utility bill in Jonesboro?
CVS Pharmacy, 110 Southwest Drive, Jonesboro. There is also a $1.99 convenience fee for all bills paid if people decide to choose to pay their bills at the four locations, officials said. An official with the utility said the new program will provide an opportunity to pay a monthly bill at the customer’s convenience.
Can you pay your bills with cash in Jonesboro?
CWL is working with Pay Near Me, a company that allows people to pay their bills with cash. Currently, customers can only pay their bills with cash at the utility’s office in Jonesboro. The new program allows people to pay all or part of their bills with cash at four other locations in Jonesboro. They include: