How to Pay Your Water Bill Online in DeKalb County

Paying your water bill online is a convenient option offered by DeKalb County for residents, The county provides an online portal for viewing and paying water bills instantly without having to mail payments or visit the county office, Read on to learn all about paying water bills online with DeKalb County

Overview of DeKalb County’s Online Bill Pay

• My Account is the name of DeKalb County’s online service where you can see and pay your water bills.

• You have to make an account at myaccount before you can use it. dekalbcountyga. gov.

• Once registered, you can log in anytime to view your current water bill, see past bills and payment history, and make online payments.

• You can pay your water bill online right away, without having to mail a check or money order.

• My Account also provides consumption data, leak alerts, and other account management tools

Benefits of Paying Your Water Bill Online

Paying your DeKalb County water bill online with My Account offers many benefits:

• Convenience – Pay anytime, 24/7, without visiting the county office.

• Speed – Online payments post instantly to your account.

• Security – The payment portal uses encryption to protect your information.

• Accessibility – Manage your account from anywhere with an internet connection.

• Efficiency – Avoid mailing delays and lost payments.

• Savings – Lower risk of late fees caused by postal delays.

• Simplicity – Easy to pay with credit/debit cards or e-check.

• Record keeping – Payment history is stored securely in your online account.

How to Sign Up for an Online Account

Signing up for a My Account online portal is simple. Just follow these steps:

• Go to myaccount.dekalbcountyga.gov and click “Sign Up”.

• Enter your account number, name, email, phone number and create a password.

• Verify your identity by entering your Social Security or Tax ID number.

• Agree to the terms of use.

• Confirm your email address by clicking a link sent to your inbox.

Once registered, you can immediately log in and access your water account!

Making an Online Water Bill Payment

1. Log into your My Account portal at myaccount.dekalbcountyga.gov.

2. Click on “Pay Bill” and select the account to pay if you have multiple accounts.

3. Enter the payment amount (or pay the total balance due).

4. Enter your credit/debit card or e-check bank account information.

5. Review payment details and click “Submit Payment”.

The payment will instantly post to your water account. You’ll receive a confirmation email with details of the transaction. Payments made before 10 PM show as received that same day.

Payment Options

My Account offers several ways to pay your water bill:

• Credit/debit card – Visa, Mastercard, American Express and Discover cards accepted.

• Electronic check – Use your checking account and routing number.

• Cash – Pay in-person at the county office.

• Money order – Mail-in money orders accepted.

• Check – Mail personal checks or pay in-person.

Account Management Tools

In addition to bill payment, My Account provides other useful tools:

• Account summary – Review balance, due date, amount due.

• Bill history – View or download PDFs of past bills.

• Consumption data – Track daily water usage.

• Leak alerts – Get notified of unusual spikes in usage.

• Profile – Update account and contact information.

• Paperless billing – Opt out of mailed paper bills.

Troubleshooting Payment Issues

If you encounter any problems with online bill payment, here are some troubleshooting tips:

• Confirm all payment information entered is accurate. Double check credit card number, security code, expiration date, billing address, etc.

• For declined credit cards, contact your card issuer to check for holds, insufficient funds or fraud alerts.

• For e-checks, verify your account and routing numbers are correct. Check your bank account for holds or balance issues.

• If you get locked out after several failed payment attempts, call the county billing office to unlock your online account.

• For site technical issues, try a different browser or device. Clear cookies/cache and try again later.

• As a last resort, contact the county billing department for assistance troubleshooting.

Customer Support for Online Accounts

If you need help with your online account, DeKalb County offers customer support:

• By phone – Call 404-371-2000 or the 24/7 CCC line at 311CCC.

• Online – Submit questions using the My Account contact form.

• In person – Visit the county billing office at 1300 Commerce Drive, Decatur, GA 30030.

Friendly and knowledgeable staff can assist with account registration, bill payments, site navigation, or any other issues.

Convenience of Paying Water Bills Online