Paying your monthly electric bill to Delaware Electric Cooperative (DEC) is easy and convenient through various payment options. This guide covers the different ways to pay online, by phone, in person, by mail, and through automatic payments.
Paying Online
The simplest way to pay your DEC electric bill is online through their website
- Go to delaware.coop and click on “Pay Bill”
- Enter your account number and 4-digit PIN
- Choose “Make Payment” and enter payment details
- Pay by debit/credit card or electronic check
You can also pay through the DEC Connect app using the same account login, Online payments process instantly
Paying by Phone
Call DEC at 1-888-999-0957 and use the automated system to pay by debit/credit card. Have your account number ready.
Paying In Person
Visit the DEC office lobby at 14198 Sussex Hwy, Greenwood, DE during business hours. You can pay at the cashier window or use the drive-thru. A drop box is also available after hours.
Paying by Mail
Send a check or money order payable to Delaware Electric Cooperative to:
Delaware Electric Cooperative
14198 Sussex Highway
Greenwood, DE 19950
Allow 3-5 business days for mailed payments to process.
Setting Up Automatic Payments
For hassle-free billing, enroll in automatic payments through your online account. DEC will withdraw funds from your bank account or charge your credit card monthly.
To enroll:
- Login to your DEC online account
- Enable automatic payments
- Enter bank account or credit card information
- Select payment date and amount
Avoid Late Fees
DEC charges late fees if payment is received after the due date. To avoid late fees:
- Pay early before the due date
- Use automatic payments
- Update billing address if you moved
- Check account for failed payments
- Request due date extension if needed
Payment Assistance Programs
If struggling to pay your electric bill, DEC partners with local organizations to provide payment assistance:
- Catholic Charities
- First State Community Action
- Salvation Army
- State Service Centers
Contact DEC immediately if unable to pay your bill to discuss options. Don’t wait until service is disrupted.
Frequently Asked Questions
What are my payment options?
Online, phone, mail, auto-pay, in person
Is there a fee to pay online?
No, DEC does not charge a fee for online payments.
When is payment applied to my account?
Payments are typically applied within 1 business day.
What if I sent payment but my bill says unpaid?
Allow 3-5 business days for mailed payments to process.
What if I can’t pay my full balance?
Pay a partial payment to avoid late fees while you seek assistance.
What if I moved and didn’t update my billing address?
Contact DEC to update your new address so your bill goes to the right place.
Paying your electric bill with Delaware Electric Cooperative is quick and easy through their various payment options. Enroll in automatic payments to simplify billing management.
Useful Information for Delaware Electricity Cooperative Customers DescriptionDelaware Electricity Cooperative specializes in providing reliable, affordable, and sustainable electricity to enhance cooperative members’ lives in Delaware. Phone Numbers
| Parent Company: | Touchstone Energy |
| Services : | Electric |
| Industry Groups : | Utilities |
| Service Area : | Delaware |