How to Pay Your Bill at Lowell General Hospital

Lowell General Hospital, part of the Tufts Medicine health system, provides top-quality care to residents of Lowell and surrounding communities in Massachusetts. If you or a loved one has received treatment at Lowell General, you likely have hospital bills that need paying Thankfully, Lowell General offers several convenient payment options to fit different needs and preferences.

About Lowell General Hospital

Lowell General Hospital is a nonprofit community hospital that has served Greater Lowell since 1891. With two main campuses in Lowell along with additional facilities in nearby communities Lowell General provides a full range of medical services including emergency care, cancer treatment heart care, surgery, rehabilitation, and more.

Lowell General joined the Tufts Medicine health system in 2020 to enhance care quality, access, and affordability for patients. The hospital continues operating under its trusted local brand name as part of the Tufts system.

Understanding Your Lowell General Bill

After receiving care at Lowell General, you will get a bill for any balances due for services. Most patients have health insurance which covers a portion of costs, but you are responsible for paying any copays, deductibles, coinsurance, or non-covered services.

Your Lowell General bill may include various charges like:

  • Room fees – If you were admitted as an inpatient
  • ER facility/provider fees – For emergency care
  • Lab tests, imaging, procedures
  • Surgeon/specialist fees
  • Medications, medical supplies
  • Outpatient clinic visit fees

Bills are sent after your insurance claim is processed. If you need to talk about your bill, call Lowell General Billing at 978-937-6600.

Ways to Pay Your Lowell General Hospital Bill

To get your hospital bill paid quickly, Lowell General gives you a number of payment options:

Online – Pay by credit/debit card or e-check via the hospital’s online bill pay system.

Phone – Call the dedicated payment line at 866-420-6906 to pay your Lowell General bill by credit/debit card.

Mail: Put your statement stub in the envelope that comes with a paper check or money order.

In person – Visit the Patient Services office at the Saints campus in Lowell to pay your bill.

Financial assistance – Lowell General offers payment plans and financial aid for those who qualify.

Payment is due within 30 days of receiving your bill to avoid late fees or further collection actions.

Pay Your Lowell General Bill Online

For quick and easy bill payment 24/7, Lowell General Hospital allows patients to pay online via the MyChart patient portal. MyChart provides access to your medical records, test results, appointment scheduling, and more.

To pay your bill online, log in to your MyChart account or access the guest pay portal. You can make one-time payments by credit/debit card or e-check from your bank account. The online system securely stores your payment method to simplify future transactions.

When paying as a guest without logging in, you will need your 7-digit Lowell General account number and billing ZIP code. The online portal allows you to view statements, check balances, and see payment history. Payments post instantly.

Paying Over the Phone

In addition to online payments, Lowell General offers a toll-free automated phone line for paying hospital bills. Simply call 866-420-6906 anytime and follow the prompts to enter your Lowell General account number and pay your balance by credit, debit, or prepaid card.

The automated service is available 24 hours a day, 7 days a week for your convenience. Phone payments get applied to your account right away with confirmation provided during the call. Just have your card ready when you phone in.

Paying by Mail

The traditional option of paying bills by mail still exists as well. Lowell General includes a payment coupon and return envelope with each paper statement. Just write in the payment amount, enclose a check or money order payable to Lowell General, and mail to the address provided.

Allow 5-7 days for mailed payments to post to your account. Payments must be received, not just postmarked, by the due date listed on your statement to avoid late fees. Using online or phone payments provides faster posting compared to mailing in payments.

In-Person Payments

For those who prefer paying bills in person, Lowell General Hospital allows patients to pay at the Patient Services office located inside the Saints campus. The Patient Services office is open Monday-Friday from 8:00am to 6:00pm.

Bring your paper bill or know your Lowell General account number. You can pay by cash, check, or credit/debit card and receive a receipt immediately. Only payments for the account holder are accepted in person. Payments made by 5:00pm each day post to accounts the same day.

Payment Plans and Financial Assistance

Lowell General Hospital aims to provide care to all patients regardless of ability to pay. Those facing financial hardship or needing help paying large hospital bills can contact Lowell General’s Financial Counseling office to discuss options like:

  • No-interest payment plans
  • Discounted care based on income
  • Medicaid/MassHealth application assistance
  • Charity care financial assistance

Counselors will confidentially review your situation and match you with available resources and programs. Patients should ask about financial help options before missing bill payments.

Avoid Late Fees and Collections

To avoid late fees and potential referral to collections, patients should:

  • Pay bills in full by the due date or set up an approved payment plan
  • Inform Lowell General promptly of any address/contact changes
  • Request itemized bills if there are discrepancies
  • Notify the billing office if you anticipate problems making payments

Keeping accounts in good standing is key to maintaining access to care services at Lowell General Hospital. The billing team works with patients facing financial challenges to find reasonable solutions.

Lowell General Hospital Bill Pay

Recognized for excellence in patient care

The Surgical Review Corporation recognizes Lowell General Hospital as a certified Center of Excellence in Minimally Invasive Surgery, Minimally Invasive Urology, Minimally Invasive Gynecology and Robotic Surgery.

The Center of Excellence program was developed to recognize surgeons and facilities worldwide performing minimally invasive procedures and achieving defined standards for patient safety and care quality. Helpful telephone numbers

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You want to make people’s lives better — yours included — in a career that rewards, challenges and gives you opportunities for growth. Here, you’ll make an impact and build your career, supported by a community of brilliant, compassionate colleagues.

From regular office visits to inpatient stays, find the healthcare you need and deserve close to home.

Reopening of Lowell General Hospital: Safe With Us – A Guide for Patients


What is the phone number for Lowell General help desk?

Contact the Help Desk at 978.937. 6445 for assistance.

Who is Lowell General Hospital affiliated with?

Lowell General is affiliated with Tufts Children’s Hospital in Boston.

How big is Lowell General Hospital?

Name and Address:
Lowell General Hospital 295 Varnum Avenue Lowell, MA 01854
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What level trauma center is Lowell General Hospital?

The Hanson Family Emergency Department & Trauma Center at the Lowell General Hospital main campus is a Level III accredited Trauma Center. The department is staffed by board certified emergency room physicians with decades of experience treating a wide range of illness and injuries in pediatric, adult and seniors.

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