As a Hilo resident and customer of the county’s Department of Water Supply (DWS), you likely receive a regular water bill. Paying this bill promptly each month is essential to avoid service interruptions. However, conventional payment methods like checks and money orders can be tedious and time-consuming. Fortunately, DWS offers an online bill pay system to make your life easier. Read on to learn how online bill payment simplifies the process for Hilo residents.
The Hassles of Traditional Bill Payment
Most Hilo households currently pay their DWS bills via check or money order mailed through the postal service. This requires manually writing out payments, tracking due dates on a calendar, finding stamps, and mailing envelopes. It’s an antiquated process that can easily lead to late fees if a payment gets delayed or lost.
On top of DWS bills, Hilo residents juggle numerous other monthly financial obligations. Keeping track of multiple due dates and managing paper records for each utility and service takes valuable time. There’s significant room for streamlining payments.
Benefits of Paying Online
DWS offers an online bill payment system to modernize payment for Hilo customers. The user-friendly portal allows customers to:
- Review account balances
- Make one-time payments
- Set up recurring auto-pay
- Store payment methods securely
- Access payment history
- Go paperless with e-bills
- Pay via mobile device
With these features, online payments take seconds versus mailing paper checks. Paying online eliminates hassles for Hilo residents each month.
Make Quick One-Time Payments
For incidental or one-off water bills, DWS customers can make individual payments as needed through the online portal. Simply log into your account and select the “Make Payment” option.
You can pay your outstanding balance using a bank account, credit/debit card, or e-check. The site will send a confirmation email with transaction details and your receipt number once processed. Payments post to your account within 1-2 business days.
One-time online payments help Hilo residents easily pay miscellaneous water bills as they arise. Avoid purchasing money orders and stamps each time an irregular bill comes up.
Automate Your Payments
For recurring monthly water bills, setting up automatic payments is a huge time-saver With autopay enabled, DWS will charge your stored payment method on the due date you select each billing cycle
To start, log into online billing and click on “AutoPay Accounts”. Choose the frequency for your water bill, such as monthly. Enter your preferred payment date and card or bank account number. Confirm your selections and autopay will be enabled.
You’ll receive email reminders before your scheduled payment date. On the due date, your bill gets paid automatically without any effort on your part. It’s one less bill to keep track of each month!
Go Paperless with Electronic Billing
Tired of paper clutter from mailed water bills and notices? With DWS online billing, Hilo customers can opt into paperless e-billing.
When you enroll in paperless billing, DWS will email you a PDF of your monthly statement rather than sending a printed bill in the mail. You’ll receive other notifications electronically as well.
Accessing statements online makes it easy to pull up past bills whenever needed. No more sifting through file cabinets for old paper records. Going paperless also helps the environment by reducing waste.
Monitor Your Payment History
The DWS online portal stores your complete billing and payment history in one convenient place. Hilo customers can log in at any time to:
- Review monthly statements
- Verify payment receipts
- Check pending payments
- See balance history
- Access records for the past 18 months
With all your information available online, there’s no need to retain paper copies or call DWS to access old billing details. Payment tracking brings confidence your account is current.
Count on Rigorous Security
When paying bills electronically, security is a common concern. Rest assured DWS utilizes top-tier security measures to protect your data.
All transactions and stored information are safeguarded by encryption, tokenization, firewalls, and other protections. No payment details are ever saved without your consent.
For added security, enable two-factor authentication on your account. This requires entering a unique one-time code from your mobile device when you log in. 2FA prevents unauthorized access.
Friendly Customer Support
Despite the many benefits of technology, you may still have questions when managing your water account. DWS provides exceptional customer service and support to Hilo residents.
Start with their comprehensive online FAQs and how-to articles for self-help. For account-specific issues, chat live on the billing portal or call their customer service line. Friendly reps will help resolve any payment difficulties.
Don’t let billing problems or confusion go unaddressed. DWS’s support team is there for Hilo customers who need assistance.
Take Control with Online Bill Pay
DWS’s online billing system allows Hilo households to manage their water expenses more efficiently. No more hassles from conventional paper bill payment. Enroll to access convenient features like:
- One-click and auto-pay options
- Complete payment history
- Paperless e-billing
- Mobile phone access
- Live customer support
Streamline payments to the Hilo Department of Water Supply. Simplify your life with user-friendly online bill tools.
How to Pay Your Bill
The Department of Water Supply offers various options to pay your water bill. Choose one that is most convenient for you:
No transaction fees. Payment will be reflected in your account as soon as transaction has been accepted.
Pay by Mail
Allow 5 business days for posting to your account. Submit payment using envelope and remittance stub provided with your bill.
Pay Water and Sewer bills online
FAQ
Where can I pay my water bill in Hawaii?
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PAYMENT BY
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CONTACT INFORMATION
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Mail
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Board of Water Supply P.O. Box 135037 Honolulu, Hawaii 96801-5037
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Payment Drop Box
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Board of Water Supply 630 South Beretania Street Honolulu, Hawaii 96843
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Phone
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(808) 204-4234 Pay bill from a touch-tone phone (24/7)
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Can I pay my water bill at Bank of Hawaii?
How much is the average sewer bill in Hawaii?
Where does Hawaii County water come from?
How do I pay my water bill in Hawaii?
Check the website for County of Hawaii-Department of Water Supply (HI) for additional bill pay information at hawaiidws.org. You may also contactl County of Hawaii-Department of Water Supply (HI) by phone at 808-961-8060.
How do I pay my Kauai – Department of water (HI) Bill?
You can pay them directly on this website. Or pay on doxo with credit card, debit card, Apple Pay or bank account. Where can I ask questions about my County of Kauai – Department of Water (HI) bill? Ask your billing questions directly by phone 808-245-5400 or email ( [email protected] ).
How do I pay my water & sewer bill in Maui?
The Maui Department of Water Supply invites you to select an easy way to pay your water and sewer bill with our new Automatic Bill Payment (ABP) service. Your participating bank, savings and loan, or credit union can pay your water and sewer bill by deducting the amount due automatically from your financial account.
How do I pay my bill in Hilo?
You can mail a check or money order in the envelope enclosed with your bill along with your bill stub. Or, you may visit one of our offices islandwide: Hilo Main Office (345 Kekūanaōʻa Street, Suite 20), Kona Office (78-6717 Māmalahoa Highway) or our Waimea Office (65-1234 Opelo Road). Automatic Bill Payment.