Making Bill Payment Easy with Des Moines Water Works

Paying your water bill on time is important to maintain uninterrupted service, avoid late fees, and keep your account in good standing. Des Moines Water Works offers several convenient bill payment options to fit your needs.

Overview of Des Moines Water Works

Des Moines Water Works (DMWW) is a municipal water utility serving residents and businesses in Des Moines and surrounding areas. As a not-for-profit public utility, they strive to provide reliable and affordable water services to the community.

DMWW serves over 500,000 customers across their service area. They treat and deliver over 20 billion gallons of water per year. DMWW takes care of over 220 square miles of service area, uses advanced treatment methods, and keeps thousands of miles of water mains in good shape.

As a DMWW customer, you get a bill every month for how much water you use for your home or business. Keep reading to learn about the simple ways to pay your DMWW bill.

Online Account and Payment

The easiest way to pay your DMWW bill is through your online account. You can set up an account on the DMWW website to access your billing information and make payments online.

To pay online, login to your account and select “Pay Now” next to your current balance. You can pay by credit card or electronic check. There are no fees for electronic check payments.

By setting up your online account, you can also:

  • View bill payment history
  • Update account information
  • Set up autopay
  • Receive bills electronically
  • Monitor water usage

Online payments are processed immediately so you don’t have to worry about your payment getting lost in the mail. You’ll have peace of mind knowing your payment was received.

Pay by Phone

If you prefer to speak to a customer service representative DMWW offers phone payment options. Call (515) 283-8700 during business hours to make a payment over the phone.

You can pay with a credit card or electronic check. There is no fee for electronic check payments over the phone. However, there is a $2.95 processing fee for credit card transactions.

DMWW customer service agents can also help with:

  • Answering billing questions
  • Making payment arrangements
  • Updating account information
  • Resolving issues

So if you need personalized assistance, don’t hesitate to call.

Mail-In Payment

For customers who prefer to mail in a traditional paper check, you can send your bill stub and payment to:

Des Moines Water Works
PO Box 9227
Des Moines, IA 50306-9227

Be sure to allow 7-10 business days for your mailed payment to reach the utility and be processed. Payments must be received by the due date to avoid late fees.

In-Person Payment

You can also pay your water bill in person at the DMWW office located at:

2201 George Flagg Parkway
Des Moines, IA 50321

Their customer service center is open Monday-Friday from 8:00 am to 4:30 pm. You can pay by cash, check, money order, or credit card when you visit the office.

Payment Drop Box

For added convenience, DMWW has a payment drop box at their office. You can place your bill stub and payment (check or money order) into an envelope and deposit it into the drop box anytime day or night. This allows you to pay on your schedule.


One of the easiest ways to pay your water bill is to enroll in AutoPay through your DMWW online account. This automatically deducts your payment each month on the due date from your bank account or credit card.

With AutoPay, you don’t have to remember to manually make payments. Your bill is paid on time automatically each billing cycle.

PayNearMe Locations

DMWW offers additional bill payment options through PayNearMe retail locations. You can take your bill stub and cash payment to any of the participating retailers in the area.

This gives you the flexibility to pay in cash at a nearby grocery store or pharmacy when it’s convenient for you. Participating retailers include Hy-Vee, Kum & Go, CVS, Dollar General, and more.

Avoid Late Fees and Service Disruption

Des Moines Water Works gives customers 20 days from the billing date to pay their water bills. Payments are due by the due date printed on your monthly statement.

If your payment is late, a 5% penalty will be added to your account balance. Failure to pay may also result in water service interruption.

Avoid these extra charges and hassles by paying on time using one of the simple bill payment options from DMWW. Set up reminders and utilize auto-pay or online payments to stay on track. Maintaining your account in good standing ensures you continue receiving uninterrupted water service.

Payment Assistance Programs

If you are having trouble paying your water bill, DMWW offers programs to help qualified residents. Their H2O Help and DollarHelp programs provide bill payment assistance and plumbing repair assistance to low income customers.

You can also set up payment arrangements if you are unable to pay the full balance. Contact DMWW customer service to learn about available resources if you are struggling to pay your bill.

Easy and Flexible Payment Options

As you can see, Des Moines Water Works offers customers numerous ways to pay monthly water bills. From online payments to auto-pay to pay by phone, you can choose the most convenient method for you.

Paying your water bill on time each month avoids penalties and keeps your service active. Use the DMWW website or contact customer service to get started managing your account today.

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