How to Pay Your Bill with Dickson Water Authority

Paying your water bill with Dickson Water Authority is easy and convenient As a customer of Dickson Water Authority, you have multiple options to pay your water bill so you can choose the method that works best for you

Dickson Water Authority provides water and wastewater services to over 20,000 customers in Dickson, Hickman, Humphreys, and Williamson counties. They are committed to providing high-quality service and various payment options to meet the needs of their customers.

In this article, we’ll go over the different ways you can pay your Dickson Water Authority bill:

Pay Online

The easiest way to pay your water bill is online through Dickson Water Authority’s website. To pay online

• Go to https://wadc.us/pay-bill/
• Click on “Online Bill Pay”
• Enter your account number and last name
• Choose whether to pay by credit/debit card or electronic check
• Enter your payment information and submit

Paying online is fast, secure, and you can view your payment history. You can also set up automatic monthly payments through the online portal so your bill gets paid automatically each month.

Pay by Phone

You can quickly pay your water bill over the phone with Dickson Water Authority’s “pay-by-phone” option:

• Call 1-855-373-0820
• Enter your Dickson Water Authority account number when prompted
• Choose whether to pay with a debit/credit card or checking account
• Enter your payment information using your phone keypad

You don’t have to wait on hold or talk to a customer service rep when you pay by phone. So you can pay your bill whenever you want, the automated system is open 24 hours a day, seven days a week.

Pay at a Kiosk

For cash payments, Dickson Water Authority has payment kiosks located at:

• Cowan Road Facility (inside main entrance vestibule)
• Fairview City Hall (at the drive-thru)

The kiosks accept cash payments only. Simply enter your account number and the cash amount you want to pay. Get a receipt right from the kiosk.

Pay at Alternative Locations

If you prefer paying your bill in-person, Dickson Water Authority has partnered with local businesses to offer more payment locations:

• Dickson Electric System
• First Farmers and Merchants Bank
• First Federal Bank
• Greater Dickson Gas Authority
• Traditions Bank
• Tri-Star Bank

Take your water bill to any of these locations and they can accept your payment on behalf of Dickson Water Authority.

Pay by Mail

You can always mail your payment to:

Dickson Water Authority
101 Cowan Rd,
Dickson, TN 37055

Mail a check or money order along with your water bill stub. Make sure your account number is written on the check.

Mailed payments must be received by the due date to avoid late fees. Allow 3-5 business days for your payment to reach the Dickson Water Authority office.

Pay Automatically with Bank Draft

For hassle-free payments, sign up for monthly bank drafts from your checking or savings account. Download the authorization form from https://wadc.us/pay-bill/ and mail it to Dickson Water Authority.

On the due date each month, your water bill payment will automatically be drafted from your bank account. You’ll still receive a monthly bill for your records.

Bank drafts help avoid late payments and free you from having to remember to pay each month.

What if I’m Having Trouble Paying My Bill?

If you’re unable to pay your water bill on time, contact Dickson Water Authority as soon as possible. They may be able to arrange a payment plan or help connect you with utility assistance programs.

It’s important not to ignore late notices from Dickson Water Authority. Failure to pay could result in additional late fees, collection notices, or even water service interruption. Reconnection fees apply if your service is disconnected.

Dickson Water Authority wants to work with customers who may need some flexibility. Reach out early to avoid penalties and disruptions to your water service.

Payment Processing Timeframes

Keep these payment processing timeframes in mind when paying your Dickson Water Authority bill:

• Online payments: Credited to your account immediately
• Phone payments: Credited to your account immediately
• Kiosk payments: Credited to your account immediately
• Mail payments: Allow 3-5 business days to be applied to your account
• Bank draft payments: Deducted from your bank account on the due date

Get Account Alerts

Dickson Water Authority lets you opt-in to receive notifications when your bill is ready, when a payment is processed, when your balance is low, and when a due date approaches.

Getting account alerts helps you stay on top of your water bill and avoid surprises. Sign up for notifications after you login to pay online.

Customer Service is Available to Help

If you ever have questions about your water bill or available payment options, Dickson Water Authority’s customer service team is ready to help:

• Call: (615) 441-4188
• Email: Email them from their website contact page
• In person: Visit the office at 101 Cowan Rd, Dickson, TN 37055

Friendly and knowledgeable reps can answer billing questions, take a payment, set up new service, handle account changes, and more.

Paying Your Water Bill is Simple with Dickson Water Authority

As you can see, Dickson Water Authority offers numerous ways to pay your water and sewer bill. Whether you prefer the convenience of automated payments, online bill pay, phone payments, or stopping by in person, they have a option that will work for you.

Keeping your account in good standing means paying each bill in full and on time. Avoid late fees and service interruptions by paying by the due date. And take advantage of payment alerts to stay on top of your balance.

Dickson Water Authority makes paying your bill quick and easy so you can focus on more important things. Reach out to them anytime you need assistance with your water account.