Duke Energy Bill Pay Locations

#Paying Your Duke Energy Bill In-Person Locations and Payment Options

As a Duke Energy customer, you have multiple options for paying your electric or gas bill each month. While online or mailed payments provide convenience, some customers may prefer paying their bill in-person. Duke Energy offers several physical bill payment locations across their service regions. Read on to learn about in-person payment options and Duke Energy bill pay locations near you

Why Customers Pay at Physical Locations

While most Duke Energy customers take advantage of easy payment options like online phone, or mailed payments others need or prefer to pay in person. Reasons customers may opt to pay at physical bill pay locations include

• Lack of bank account or credit card for automatic payments
• Preference for paying with cash
• Don’t have a printer or stamps for mailing
• Internet accessibility challenges
• Want payment receipt right away
• Have questions and want to talk to staff
• Feeling overwhelmed and want in-person support

Paying at a staffed location allows customers to get quick assistance with any payment or account issues. The availability of in-person options ensures bill payment accessibility for all households.

Ways to Pay at Duke Energy Locations

If you visit a Duke Energy bill pay location, you’ll have multiple payment methods available:

Pay with Cash

Duke Energy accepts cash payments at all company-owned customer service offices and authorized payment centers. Cash is often the only option for unbanked customers. Keep in mind exact change is required.

Pay with Debit or Credit Card

Locations will also accept debit or credit card payments, including Visa, Mastercard, American Express, and Discover cards.

Pay with Money Order

Some customers may pay with a money order purchased in advance made out to Duke Energy. Bring the money order to the payment location.

Pay with Check

You can also pay with a personal, bank-issued check made out to Duke Energy. Make sure you have proper identification.

No matter the payment type, having your Duke Energy account number handy will expedite the process.

Duke Energy Authorized Payment Locations

In addition to company offices, Duke Energy works with a network of authorized third-party bill payment locations. Options include grocery stores, check cashing stores, pharmacies, and convenience stores. Third-party locations offer added convenience, night and weekend hours, and widespread geographic accessibility.

Some major chains that accept Duke Energy bill payments include:

• Kroger
• Walmart
• Kmart
• Dollar General
• CVS Pharmacy
• Walgreens
• 7-Eleven
• Family Dollar
• Ace Cash Express

Payment options, fees, and receipts vary by authorized payment partner. Cash payments under $500 are typically free, while credit/debit payments may incur convenience fees.

Locating Duke Energy Bill Pay Offices

While authorized third-parties provide many options, Duke Energy also operates several company-owned customer service offices and regional offices. Visit these locations to pay your bill, discuss your account, and talk to Duke Energy representatives in person.

You can find Duke Energy payment locations in your state by entering your ZIP code on their website. Offices are situated across Duke’s service areas in the Carolinas, Florida, Ohio, Kentucky, and Indiana.

Major metro areas often have multiple Duke Energy offices. For example, the company has four payment locations across Charlotte, NC to provide geographic convenience. Office hours range widely, with some open evenings and weekends.

Whether you prefer authorized third-party retailers or company-owned offices, Duke Energy offers numerous options for in-person bill payment across their vast service territory. Locations provide accessibility for all customers, especially those who can’t or don’t want to pay online or through the mail. Stop into an authorized payment partner or Duke Energy office near you to take care of your monthly electric and gas bills.