Paying your utility bills can sometimes feel like a hassle, especially when you’re busy or on the go. However, paying your Duquesne Light bill doesn’t have to be difficult. Duquesne Light offers a convenient phone payment option that allows customers to pay their bill easily over the phone in just a few quick steps. In this article, we’ll walk through everything you need to know about paying your Duquesne Light bill by phone.
Overview of Paying Duquesne Light Bills By Phone
Duquesne Light offers an automated pay by phone system that is available 24/7 To use it, you simply need to call the toll-free number and follow the prompts The automated system will guide you through the entire payment process, allowing you to check your balance, make a payment, and more.
Some key things to know about Duquesne Light’s pay by phone option
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It’s fast – The automated system makes paying your bill quick and hassle-free. Payments can be made in just a few minutes
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It’s secure – Your payment and account information is kept safe. The system uses secure encryption technology.
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It accepts various payment methods – You can pay with credit/debit cards, checking/savings accounts, and Duquesne Light gift cards.
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You can get account information – In addition to making payments, you can also check your account balance, due date, and payment history.
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It’s available anytime – The automated system is available 24 hours a day, 7 days a week for your convenience.
Step-By-Step Guide to Paying Your Bill By Phone
Paying your Duquesne Light bill by phone is simple. Just follow these steps:
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Call the pay by phone number – The toll-free number is 1-855-344-4077. This number connects you directly to the automated pay by phone system.
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Enter your account number – Use the phone keypad to enter your 10-digit Duquesne Light account number. This allows the system to pull up your account.
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Select your payment option – Use your phone keypad to select whether you want to make a one-time payment or set up recurring payments.
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Enter payment information – Follow the prompts to enter your payment amount and payment method (credit/debit card, bank account, etc.).
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Confirm payment details – The system will recap your payment details. Confirm that they are correct.
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Get payment confirmation – After you confirm your payment, the system will provide a confirmation number for your records.
The entire call typically takes about 5-10 minutes. As long as you have your account number handy, the automated system guides you through the rest.
Helpful Tips for Paying By Phone
To ensure your Duquesne Light phone payments go smoothly, keep these tips in mind:
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Have your account number ready – You’ll need to enter it to access your account.
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Know your payment method details – Have your payment card, checking account#, etc. available.
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Call during off-peak hours – If you want to avoid hold times, try calling early morning, late evening, or weekends.
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Set up recurring payments – This lets you setup autopay so your bill gets paid automatically each month.
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Keep your confirmation number – Save this in case you need to reference your payment later.
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Update your payment method – If your credit card expires or account closes, be sure to update your payment info.
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Contact support if you need help – Agents are available if you need assistance completing your payment.
Other Ways to Pay Your Duquesne Light Bill
In addition to the pay by phone option, Duquesne Light offers customers various other convenient payment methods including:
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Online Account Center – Log into your account anytime to pay online via credit/debit card or electronic check.
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Mobile app – Download the DLC Mobile app to your device to pay on the go.
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Automatic bill pay – Have payments automatically deducted from your bank account each month.
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Authorized payment location – Take your bill to an authorized retailer like Walmart to pay in person.
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By mail – Mail a check or money order using the payment coupon and envelope provided with your bill.
No matter how you prefer to pay, Duquesne Light has a payment option to fit your needs and make paying your utility bill as quick and easy as possible. So next time your bill comes due, consider the convenience of paying by phone to get it handled in just minutes.
How do I report an outage with Duquesne Light?
Reported outages are taken seriously by the Duquesne Light Company, and there are several ways to report one. The simplest and fastest is to call the company’s customer service line at 1-888-393-7000. If you can, have your account number ready to give customer service representatives when you call. You can also report outages through Duquesne Light’s online account manager. Log into your account and select “Outage Map” on the dashboard. You will then be able to report the outage and view updates on the progress of the repair. You can also report outages via text message. Once you are logged into your online account, you will be given a phone number to text for outage, and updates will be sent to your phone. Lastly, the Duquesne Light app, available on both Android and iOS, allows customers to report outages and view outage updates.
Duquesne Light Company Electric Rate Plans
Duquesne Light Company offers a variety of residential and business rate plans for electricity customers. Residential electric rate plans include a basic plan, budget billing plan, and time-of-use rate plan. The basic plan is the default electric rate plan for residential customers. Budget billing helps customers to avoid seasonal highs and lows in utility bills by spreading out the cost of energy over a full year. The time-of-use rate plan charges different rates depending on when the customer uses electricity, and is designed to reward customers who use electricity during off-peak hours.
Business electric rate plans are also offered, including a basic supply service, a time-of-use rate plan, and a demand rate plan. The basic supply service charges the same rate for all energy usage regardless of when it is used, and is designed for business customers with predictable energy use patterns. The time-of-use rate plan is designed to reduce energy costs for businesses that can reduce their energy use during peak hours. The demand rate plan charges customers based on the maximum power demand at any given time, and is designed to reduce a business’s total energy costs.
Duquesne Light Company also offers an energy efficiency program that provides customers with tools and resources to help them manage their energy use and reduce their utility bills. The program includes free home energy assessments, discounts on energy-efficient appliances, and rebates for purchasing energy-efficient products. Additionally, Duquesne Light Company offers online tools and resources that allow customers to monitor their energy use and make informed decisions about how and when to use electricity.
Your DLC CAP Bill Explained
How do I pay my electric bill at Duquesne Light?
From Auto-Pay to paying by text, find the option that works for you. We offer a variety of programs that can help you pay your bill. One More Reason We’re Larger Than Light. Duquesne Light offers a number of convenient options to pay your electric bill including automated payments, one-time payments, online payments and more.
How do I send a check to Duquesne Light Company?
Use the self-addressed envelope provided with your bill or send your check payment and remittance stub at the bottom of your bill to: Duquesne Light Company: PO Box 371324 Pittsburgh, PA 15250-7324. Help maintain or restore electric service to those in need. Learn More We Power The Moments You Call Life. One More Reason We’re Larger Than Light.
Who is Duquesne Light Company?
December 4, 2023 Duquesne Light Company (DLC) cares about the customers we serve in the Pittsburgh area and is proud to power the moments of your lives. If you live in an income-eligible household or are currently experiencing hardship and wonder how you will pay your bill, we want you to know we are here to help.
How do I report a Duquesne Light Company emergency?
Report emergencies using this number, including: power outages, downed wires, partial power, flickering lights or other hazardous situations. If you believe that Duquesne Light Company has caused damage to you or to your property, please submit a claim online or call 412-393-6032.