How to Pay Your Bill with Emerald Coast Utility Authority

Paying your utility bill with Emerald Coast Utility Authority (ECUA) in Escambia County, Florida is easy and convenient with several options available. As a customer of ECUA you have access to online bill pay pay by phone, pay by mail, pay in person, and even set up automatic payments. In this article, I’ll walk through the step-by-step process for each payment method and provide tips to make paying your ECUA bill stress-free.

Online Bill Pay

The quickest and most convenient way to pay your ECUA bill is online through their website, To get started

  1. Go to

  2. Click on “Pay Online”

  3. Enter your ECUA account number and the last name on the account

  4. Choose whether you want to make a one-time payment or set up recurring payments

  5. Choose how you want to pay. You can use a credit or debit card or pay directly from your bank account.

  6. Enter your payment information and submit

Paying online is fast, secure, and you can even opt-in to receive emailed ECUA bills and reminders going forward. I recommend setting up an online account even if you plan to pay by other methods, so you can easily access your balance and payment history when needed.

Pay by Phone

If you prefer to speak to a customer service rep, ECUA offers a pay by phone option.

To pay your bill over the phone:

  1. Call ECUA Customer Service at 850-476-0480

  2. When prompted, select the option to pay your bill

  3. Have your ECUA account number ready to provide

  4. Let the agent know you would like to make a payment over the phone

  5. Provide your payment details – you can pay with a bank account, credit card or debit card

  6. Make note of the confirmation number for your records

Paying by phone is easy and only takes a few minutes. Just be sure to call during ECUA’s normal business hours of Monday to Friday, 8:30am to 5pm.

Pay by Mail

For customers who prefer to pay their bills by check or money order via mail, here are the steps:

  1. Write your check or obtain a money order payable to ECUA

  2. Include your ECUA account number and the billing stub from your latest bill in the envelope

  3. Mail your payment to:

    P.O. Box 18870
    Pensacola, FL 32523-8870

  4. Allow 7-10 business days for your mailed payment to process and avoid late fees

Mailing your payment is straightforward – just don’t forget the billing stub from your ECUA statement to credit your account properly. Paying by mail also requires factoring in mailing and processing time.

Pay in Person

For those who want to pay in person, ECUA offers several options:

ECUA Office

  • Located at 9255 Sturdevant St, Pensacola, FL 32514

  • Monday to Friday, 8:30am to 5pm

  • Accepts check, money order, cash, credit/debit as payment

  • Can also start/stop service and handle new customer needs

Drive-Thru Kiosk

  • Also located at the ECUA office address above

  • Drive up and conveniently pay by check or money order

  • Use the after hours drop box to leave check/money order payments

Hancock Whitney Bank

  • Make payments at any full service branch in Escambia or Santa Rosa counties

  • Must present current ECUA bill for tellers to accept payment

  • Accepts check, cash or money order (no debit/credit cards)

Paying in person gives you the benefit of immediate payment processing and speaking with customer service for any account needs.

Pre-Authorized Automatic Payments

For ultimate convenience, ECUA offers a Pre-Authorized Checking (PAC) program to deduct your bill directly from your bank account each month.

To enroll in automatic payments:

  1. Download the PAC authorization form from

  2. Complete the form and attach a voided check

  3. Mail everything to ECUA at their PO Box or drop off at the office

  4. Payments will start being deducted from your account automatically after 2 billing cycles

  5. Your monthly bill will still be sent to you for record keeping

With automatic payments, you don’t have to think about your ECUA bill each month – it’s paid on time without any hassle.

Budget Billing Plan

For consistent bill amounts each month, ECUA offers a Budget Billing Plan for residential customers. This plan takes your prior 12 months average and divides it into even monthly payments. To qualify:

  • Must have 12 months of service history at your location

  • No late/missed payments in last 12 months

  • Account balance paid in full before starting

The budget amount is reviewed and can be adjusted before the settlement month of October. Any extra amounts owed or credits are reconciled at that time.

Budget Billing prevents unpredictable spikes in your utility bills. Just make sure to pay the set monthly amount on time.

Payment Tips & Troubleshooting

  • Always include your ECUA account number on mailed payments

  • Don’t send cash through the mail – pay in person

  • Avoid late fees by paying a few days early

  • Contact ECUA customer support if your payment isn’t processing properly

  • Set up text/email alerts to get notifications when your bill is ready

  • Review billing statements closely for any discrepancies

  • Keep payment receipts and confirmation numbers for reference

  • If moving, update your address at least 15 days before your final bill

Paying your ECUA bill doesn’t have to be a hassle each month. Choose the payment method that works for your needs and leverage available tools like automatic payments or budget billing to make the process even easier. Follow these tips and you’ll have your utility payment managed in no time.

Emerald Coast Utility Authority Bill Pay

EZ-PAY Frequently Asked Questions

Florida Public Utilities EZ-PAY FAQs give you answers to our most frequently asked questions. Find out how you will be able to make payments, view your bill and other popular inquiries.

You can submit your payment online using any mobile device, by phone or at any of our authorized retail payment locations.

Yes. But in order to view your bill online, you must enroll in EZ–PAY. You do not need to make an online payment in order to view your bill.

Each transaction must not exceed $750. If the amount is over $750, you will need to submit multiple payments. If you attempt to make a payment over $750, you will receive a message that says your payment is invalid.

We have a network of authorized payment locations that may be convenient for you.

Please visit the EZ-PAY site, enter your account number, and select Cash option. Next, enter your zip code to find an authorized retail location nearest you.

Please present your monthly bill with the barcode listed on the back, via mobile or printed slip, for the retailer to scan. You will receive an email or text confirmation of your payment.

No, you will be able to make on-demand payments via credit card, PIN-less debit or by checking account without registering.

Payments made by 8p.m. will typically post to your account the next business day. Payments made after 8p.m. may take up to two business days to post.

For example: if the account number is 01-11110, it should be keyed in as 01*11110.

Meter Test


Where can I pay my ECUA bill in person?

ECUA Office: Pay your bill, apply for new service, transfer your service and make deposits in person at the ECUA Customer Service Office located in the Ellyson Industrial Park at 9255 Sturdevant St. Pensacola, FL 32514. Drive-thru service is available for your convenience.

How much is the water bill in Pensacola?

Minimum Monthly Charge
Usage Charge
$2.94 per thousand gallons

What is Emerald Coast Utilities Authority?

Welcome to Emerald Coast Utilities Authority. This service offers up-to-date, online views of customer utility accounts, while also providing several convenient payment options. From the comfort of home, citizens can review pertinent information such as payment history, pending payments, and account status.

How do I Pay my Emerald Coast Utilities Authority Bill online?

Pay your Emerald Coast Utilities Authority bill online with doxo, Pay with a credit card, debit card, or direct from your bank account. doxo is the simple, protected way to pay your bills with a single account and accomplish your financial goals.

Where can I Find my Ecua Bill?

Questions about your bill should be directed to your biller by phone 850-476-0480. I forgot my account balance. Where can I find my bill? Visit Emerald Coast Utilities Authority (ECUA) to access your bill. What types of Emerald Coast Utilities Authority (ECUA) payments does doxo process?

How do I pay my Ecua Bill?

For your convenience, ECUA has several methods customers may use to pay their bills: You can now opt-in to receive email notification when your bill is ready to be viewed online at Emerald Coast Utilities Authority’s (ECUA) Click2Gov web site, on the same day that it is generated by our billing system.

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