If you live in Durham County North Carolina, paying your water bill is easy and convenient through several online and in-person options. In this comprehensive guide, I’ll outline the various ways Durham County residents can pay their water utility bills.
Online Payment Options
The fastest way to pay your Durham County water bill is online through the county’s user-friendly website
Pay Through the Online Customer Portal
Sign up for an account on Durham County’s Online Customer Portal at https://durhamnc.gov/ to make payments as easy as possible. gov/146/Make-a-Payment.
Here are the key benefits of paying through the portal:
- Securely save your payment information for future bills
- View payment history and billing statements
- Set up autopay to process payments automatically
- Receive paperless billing through email
- Pay multiple county bills in one place
To register, you’ll need your 10-digit account number and PIN code listed on your monthly bill.
Pay as a Guest
You can also use the portal to make one-time payments as a guest, without having to sign up. Simply enter your account number, last name, and address to access your account.
Both registered users and guests can pay by credit card, debit card or e-check through the secure portal.
Pay by Phone
Call the Durham County Utility Payment Line at (919) 560-1200 to pay your water bill over the phone. You’ll go through an automated system and can pay using a card or check information.
Pay by Mail
Mail a check or money order along with your payment stub to:
Durham County Utility Payment
PO Box 30041
Durham, NC 27702
Be sure to allow 7-10 business days for mailed payments to process. Write your 10-digit account number on the check.
Pay In Person
You have several options to pay your Durham County water bill in person:
Durham County Admin Building
200 E Main Street
Durham, NC 27701
Monday-Friday, 8:30am – 5:00pm
Durham County Human Services Building
414 E Main Street
Durham, NC 27701
Monday-Friday, 8:30am – 5:00pm
Utility Payment Stations
- Northgate Mall (next to Dillard’s)
- South Square Mall (Center Court)
Monday-Saturday during mall hours
Cash, cards, money orders, and checks are accepted at these locations. Bring your printed bill or know your 10-digit account number.
Payment Assistance Programs
If you’re having trouble paying your Durham County water bill, payment assistance programs are available, including:
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Crisis Assistance Program – Provides emergency financial assistance for residents facing disconnection.
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Subsidized Basic Rates – Offers subsidized water rates for low-income residents. You must meet income eligibility criteria.
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Deferred Payment Arrangements – Lets you make monthly payments over 6 months for past due balances. A down payment is required.
Contact Durham County Utility Customer Service at (919) 560-1200 for details on these programs.
Setting Up Autopay
For hassle-free payments, enroll in paperless billing and autopay through Durham County’s online portal. Your water bill will be paid automatically each month on the due date using your preferred payment method.
Here’s how to set up autopay:
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Log into the Online Customer Portal
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Click on “My Profile”
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Select “AutoPay Accounts”
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Choose your payment account and method
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Check the box to enable autopay
You’ll receive an email confirmation each month when your bill is paid through autopay. Log into your account anytime to update your payment method or cancel autopay. It’s simple, convenient and ensures your water bill is never late!
Avoiding Late Fees
To avoid late payment fees, your Durham County water bill must be paid by the due date each month. Here are some tips:
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Enroll in autopay to have payments processed automatically on or before the due date
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If mailing payments, allow 7-10 business days for delivery and processing
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Pay a few days early, don’t wait until the due date
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Mark your calendar with bill due dates so you remember
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Update your contact info to receive bill reminders
Monitoring Water Usage
Your Durham County water bill charges for the exact amount of water used, measured in units of CCF (100 cubic feet). Check your monthly usage to detect leaks and identify areas to conserve water.
You can easily monitor daily home water usage through Durham One Call’s EyeOnWater tool. It connects to your water meter and securely sends readings to an online dashboard or mobile app.
Sign up for EyeOnWater to:
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View live data on your water use
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Set leak alerts
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Track usage over time
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Compare usage to neighbors
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Receive usage notifications
With real-time visibility into your water consumption, you can take control of your bill!
Conclusion
Paying your Durham County water bill is quick and easy through the online payment portal, phone, mail or in-person options. Sign up for autopay to eliminate late fees and monitor your usage with tools like EyeOnWater. Take advantage of payment assistance programs if needed. With convenient payment methods and usage tracking, you can stay on top of your Durham County water account.
We offer Educational Resources for teachers, families and the community.
There are a variety of ways to learn about water. Weve adapted most of our activities for a virtual audience and would be happy to adapt our programs to your needs. Teachers, parents, civic groups, local clubs and neighborhood associations are encouraged to utilize these resources. Check out Educational Programs and Resources for more information.
A bump in your water bill this month may be your Stormwater Utility Fee. There are three tiers ($42.00, $87.00, or $174.24) which appear in October, November, or December if youre getting billed annually. (Some residents have monthly installments, instead.)
Our creeks, rivers, and lakes are cleaner thanks to Durham’s Stormwater Management Program! Visit the interactive map for more!
WE HELP YOU SAVE WATER AND MONEY
Our WaterSense High Efficiency Toilet (HET) Rebate Program can help residents and property owners save water and lower their water bills. Purchase a High Efficiency Toilet (HETs use an average of 1.28 gallons per flush) that’s on the Environmental Protection Agency’s (EPA) WaterSense list to qualify.
Water Bill Payment Options from ep. 193 of City Hall This Week
FAQ
What is the phone number for Durham water bill?
How do I request Durham water service?
How much is a water bill in Durham?
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Size
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FY 2021
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FY 2023
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4 or more persons in household
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$40.06
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$43.03
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3 persons in household
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$31.16
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$32.69
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1 or 2 persons in household
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$22.26
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$23.35
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How do I cancel my Durham water bill?
How do I contact Durham water service?
They also handle questions about charges, meter readings, payment difficulties, and water use assessments. You can reach them through Durham One Call at 919-560-1200 or submit an online request. What can we help you with? Links to help customers start, stop, or transfer water and sewer service.
What services does the city of Durham provide?
The City of Durham provides water and sewer, stormwater, and solid waste collection services to Durham residents and businesses. Charges for monthly water use, annual stormwater fees, and optional yard waste services are included in monthly water bills, and can be paid in the following ways:
Can you get a $30 utility bill credit from Durham water?
Read on Durham Water customers can earn a $30 utility bill credit by identifying their water service lines as part of the EPA’s Lead and Copper Rule Revision. Read on
How does Durham water service work?
Our more than 350 water professionals deliver pure, clean drinking water to the people of Durham 24 hours a day, seven days a week, 365 days a year. Quick response teams fix water main breaks, sewer overflows, and other emergencies. We also treat used water at reclamation facilities before safely returning it to the environment.