How to Pay Your Water Bill in El Dorado, Arkansas

Having reliable water service is essential for every home and business. If you get water from El Dorado Water Utilities, you need to pay your bill every month by the due date. Failing to do so can result in penalties or even service disruption.

El Dorado Water offers various convenient payment options to fit your needs. Read on to learn the smartest ways to pay your water bill on time and avoid any issues.

El Dorado Water Bill Basics

El Dorado Water Utilities provides water and sewer service to residential and commercial customers in El Dorado, Arkansas. Here are some key facts about the billing process:

• Bills are issued monthly and are typically due around the 10th of each month.

• The bill amount is based on your water consumption for the previous month.

• Sewer charges are calculated as a percentage of water usage.

• Accounts with no usage still receive a minimum monthly bill of around $20.

• Late fees apply if payment is received after the due date

• Failure to pay can eventually result in water service being disconnected

So you must pay your bill in full every month before the due date printed on your statement

Convenient Ways to Pay Your Water Bill

El Dorado Water offers multiple payment options to choose from:

Pay Online

The quickest and easiest way to pay is through El Dorado Water’s online payment system. You can use a credit/debit card or electronic check. A convenience fee of around $2.60 applies to card payments.

Pay by Phone

Call the utility office at (870) 862-6451 and make a payment by credit card over the phone. The convenience fee still applies to phone payments.

Pay by Mail

Mail a check or money order along with your payment stub to:

El Dorado Water Utilities
PO Box 1587
El Dorado, AR 71731-1587

Allow 5-7 days for delivery to avoid late fees.

Pay in Person

Bring payment to the El Dorado Water office at 500 N. Washington Ave. They accept cash, check, money order or credit/debit cards.

Use the Drop Box

Place your check or money order in the 24/7 drop box located outside the utility building’s drive-thru lane.

Pay via Your Bank

Many banks allow you to pay bills through their online banking or mobile app. This deducts the amount from your checking or savings account.

Enroll in AutoPay

For automated payments from your bank account each month, complete and submit the utility’s AutoPay enrollment form.

Avoid Late Fees and Service Disruption

If your payment is received after the due date, El Dorado Water charges a 10% late fee. If the account remains unpaid for 60 days, your water service may be disconnected until the overdue balance is paid.

Protect yourself from penalties and outages by:

• Paying your bill as soon as you receive it.

• Setting up automatic monthly payments.

• Notifying the utility immediately if you’ll have difficulty paying on time.

They may be able to arrange a payment extension or plan in special circumstances. But you must contact them before your service is at risk of being shut off.

Check Your Usage to Avoid Surprises

If your water bill seems higher than expected, take these steps:

• Log into your account online to view daily usage and check for spikes.

• Walk through your home listening and looking for leaks at faucets, showers, and toilets.

• Compare the current bill to the same month last year – is it significantly higher?

• Verify the meter read sequence – make sure digits are in the proper order.

• Check your meter during periods of no water use – activity could indicate a leak.

• Request a meter accuracy test if you suspect your meter is faulty.

Notify El Dorado Water immediately if you find evidence of a leak on your side or believe your meter or bill is inaccurate. They’ll investigate and make corrections as needed. Catching errors promptly could prevent you from being overcharged.

Get Account Support from Customer Service

El Dorado Water Utilities’ customer service team is available by phone Monday-Friday from 8am-5pm at (870) 862-6451. Contact them if you need help with:

• Understanding your bill and charges

• Making a payment or resetting your online account password

• Arranging a payment plan for a past-due balance

• Reporting a water leak or other service issue

• Asking a question about water rates, policies, or account status

Don’t hesitate to call the knowledgeable representatives if you have any concerns about your water bill or service. They are there to assist customers and ensure you have a positive experience.

Key Tips for Paying Your Water Bill

• Review your monthly bill closely and pay by the due date.

• Select a payment method that’s most convenient for you.

• Consider enrolling in autorepay to avoid late fees.

• Routinely check your usage online for abnormal spikes.

• Report leaks, meter issues, or billing errors promptly.

• Contact customer service if you anticipate trouble paying on time.

• Keep your account current to avoid penalties and maintain uninterrupted water service.

Staying on top of your responsibilities as an El Dorado Water customer is vital for your home and family. Use their online portal and great customer service to your advantage. And leverage the various payment options to pay your bill on time, keep your usage in check, and prevent avoidable issues.