A Complete Guide to Paying Your El Paso Electric Bill Through BillMatrix

As a customer of El Paso Electric (EPE), you have the flexibility to pay your electric bill through several convenient methods. One popular option is through BillMatrix, which allows you to pay online, by phone, or on your mobile device 24/7. This comprehensive guide will provide an overview of BillMatrix, walk through how to pay your EPE bill using this service, and outline key tips for hassle-free payments.

What is BillMatrix?

BillMatrix is a third-party payment processing service that has partnered with El Paso Electric to provide customers another way to pay electric bills With BillMatrix you can

  • Pay online anytime at BillMatrix.com

  • Call toll-free 24/7 at 1-800-584-1241 to pay by phone

  • Download the BillMatrix mobile app for Apple or Android

  • Use credit/debit cards, ATM cards, or electronic checks

  • Avoid waiting on hold or going to an office

Payments through BillMatrix are processed quickly and reflected on your EPE account within 1-2 business days. A $2.35 convenience fee applies per transaction.

Registering for BillMatrix

Before you can pay your EPE bill through BillMatrix, you’ll first need to register for an account. Here are the steps:

  • Go to BillMatrix.com and click “Sign Up”

  • Enter your EPE account number, zip code, and email address

  • Create a BillMatrix username and password

  • Add your payment information such as credit/debit card or bank account

  • Verify your identity by providing your Social Security Number

  • Accept the terms and conditions

That’s it! You can now log in anytime to pay your EPE electric bill through BillMatrix.

Paying Your EPE Bill Online

Here is the process to pay your EPE bill online using BillMatrix:

  1. Go to BillMatrix.com and log into your account

  2. From the dashboard, click on “Make a Payment”

  3. Select El Paso Electric from the list of payees

  4. Enter your EPE account number and service address zip code

  5. Enter the payment amount (you can choose the total due or a custom amount)

  6. Select your preferred payment method such as card or bank account

  7. Review the payment details and click “Continue”

  8. Verify information is correct and click “Process Payment”

You’ll receive a confirmation email with your payment details. The payment will typically process overnight and post to your EPE account within 1-2 business days.

Paying by Phone with BillMatrix

You can also pay your EPE electric bill easily over the phone using BillMatrix’s automated system.

Simply call 1-800-584-1241. Follow the voice prompts to enter your BillMatrix account number, EPE account number, zip code, and payment amount. You’ll then enter your debit/credit card or checking account details to complete the payment.

The call takes about 5 minutes. You’ll receive an email confirmation of the payment.

Tips for Hassle-Free Bill Payments

Here are some tips for smooth EPE bill payments using BillMatrix:

  • For quick posting, pay before 5 PM MT on business days

  • You can store multiple payment methods to use interchangeably

  • Set up text/email reminders so you never miss a payment

  • Enroll in autopay to have payments processed automatically each month

  • Update your account if you move or change bank/card numbers

  • Contact BillMatrix support if you have any payment issues

  • Pay at least 1-2 days before the EPE due date to avoid late fees

Why Choose BillMatrix for EPE Bill Pay?

Paying your EPE electric bill through BillMatrix offers a number of benefits:

  • 24/7 pay-anytime convenience

  • Quick and easy payments in minutes

  • Secure payment processing

  • Payment reminders and scheduling

  • Support paying multiple bills in one place

  • Avoid waiting on hold with EPE

  • Multiple payment methods accepted

  • Electronic receipts and confirmation emails

  • Mobile app for paying on the go

For fast, simple EPE bill payment anytime, day or night, BillMatrix is an excellent option worth considering. Sign up for an account today and take control of your electric bill payments!

El Paso Electric Bill Pay Matrix

Downloading your electric bill from El Paso Electric

How do I pay my El Paso Electric Bill?

To make your El Paso Electric bill payments and/or security deposit payments over the phone, call toll-free 1-800-624-2142. Paying your El Paso Electric bill and/or your security deposit can be done online or by telephone. Payments can be made 24 hours a day, 7 days a week (including holidays). The payments are processed by BillMatrix.

Does El Paso Electric pay a billmatrix fee?

The payments are processed by BillMatrix. There is a service fee of $2.35 for all forms of payment made using this service. El Paso Electric does not receive any portion of the BillMatrix service fee. Payment information the following business day. Payments made on weekends and holidays or after 6 p.m. MT

What is El Paso Electric’s bill management center?

El Paso Electric’s Bill Management Center provides the information you need to manage every aspect of your bill. View the resources below to learn how to read your bill, dispute a cost, or find a payment option that fits your needs.

Does El Paso Electric charge a fee?

This service is free to El Paso Electric customers. Your payment amount will be withdrawn from the account you’ve designated, on the date you’ve scheduled Your El Paso Electric account number, your mailing address zip code, and zip code for El Paso Electric

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