A Comprehensive Guide to Paying Your El Paso Water Bill Online

Living in the desert comes with its fair share of challenges when it comes to water access and conservation. That’s why it’s essential for El Paso residents to stay on top of their water utility bills. Read on for a complete guide to paying your El Paso Water bill quickly and easily online.

Overview of El Paso Water

First a quick introduction to El Paso Water

  • Provides water and wastewater services to around 660000 people

  • Governed by the Public Service Board with oversight from City Council

  • Operates and maintains water treatment plants wells reservoirs and pipes

  • Works to balance water supply and demand through conservation

  • Offers online account access, billing and payment options

Now let’s look at how to pay online.

Creating an Online Account with El Paso Water

Paying online starts with setting up your account:

  1. Go to myaccount.epwater.org

  2. Click “New user? Register for an account”

  3. Enter your account number, email, phone and other info

  4. Create a username and password

  5. Agree to the terms and conditions

  6. Verify your account via email confirmation

Once registered, you can log in anytime to manage payments, usage, profile details and more.

Payment Options for El Paso Water Customers

El Paso Water offers flexible payment choices:

  • Online – Pay by card or e-Check via online account

  • Auto-Pay – Set up recurring bank account or card payments

  • By Phone – Call automated line or speak to a rep

  • By Mail – Send check or money order to P.O. Box

  • In Person – Visit authorized payment locations

For fastest processing, pay online or via auto-pay. Mailed payments take 1-2 days to post.

Paying Your Water Bill Through the Online Portal

To pay online, follow these simple steps:

  1. Log into your account portal

  2. Go to Payments → Make a Payment

  3. Select a payment method and enter details

  4. Enter amount to pay

  5. Review payment info and submit

  6. Get confirmation email once processed

You can also schedule future-dated payments in advance.

Setting Up Auto-Pay for Water Bills

Auto-pay deducts your water bill from a bank account or card automatically each month. To start:

  1. In your account, go to My Profile

  2. Choose AutoPay Program

  3. Select account type, enter details and confirm

  4. Agree to terms and enable auto-pay

  5. Get emails prior to payments for review

You can update or cancel auto-pay anytime through your profile.

Avoiding Late Fees and Penalties

To avoid extra charges, pay your bill by the due date noted on your statement. Key fees include:

  • Late Payment Fee – 10% of past due balance

  • Disconnect Fee – $30 per occurrence

  • NSF Returned Payment Fee – $25 per item

You can see your current balance and due date on your account dashboard. Extended due dates are offered based on eligibility.

Account Management Tips and Tools

Take advantage of account features like:

  • Paperless billing for eco-friendly access

  • Usage graphs to monitor water consumption

  • Alert settings for leak alerts, high bill notices, and more

  • Payment plan options if you need help with a past due balance

  • Message center for quick questions to customer service

Get Support for Bill Pay Issues

If any billing problems come up, don’t hesitate to reach out:

  • Call 915-594-5500 (Option 1) – available 24/7

  • Email [email protected] for general inquiries

  • Initiate live chat M-F 8AM – 5PM through account portal

El Paso Water aims to provide responsive, quality service. Contact them with any payment questions.

Conserve Water and Save on Bills

Proactive water conservation can reduce usage costs long-term. El Paso Water provides tips to:

  • Update fixtures, irrigation systems and appliances

  • Follow suggested watering schedules and restrictions

  • Identify and fix leaks quickly

  • Participate in rebate programs

  • Use reclaimed water for landscaping

Visit epwater.org to learn more ways to save!

By staying on top of payments and conservation, El Paso residents can responsibly manage this precious desert resource.

El Paso Water Bill Pay

How to Read Your Bill

Who provides El Paso water electronic billing & payment services?

Enroll Now! El Paso Water Electronic Billing and Payment services are provided by CheckFree Corp. If you are experiencing any problems with this service, please contact CheckFree Customer Care at 1-800-564-9184. They are open 24 hours a day, seven days a week.

Where can I pay for El Paso water?

El Paso Water P.O. Box 511 El Paso, TX 79961-0511. Payment Locations: Cash; Check; Money Order; Posts within 1 hour: Varies by location: No Registration Necessary

Will El Paso water raise water rates?

The Public Service Board, El Paso Water’s oversight board, approved the utility’s request to raise water rates and the stormwater fee by 9% each and sewer rates 13% by a 6-1 vote Wednesday. Residential customers’ monthly utility bills will increase by an average of $6.37 under these new rates, which take effect March 1.

Is El Paso water a digital age of customer service?

UTEP, NMSU football talk in-helmet communication … El Paso Water ushers in a new digital age of customer service beginning March 2.

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