Simplifying Your Water Bill Payments with Elsinore Valley Municipal Water District

Paying your water bill can sometimes feel like a chore, but it doesn’t have to be! Elsinore Valley Municipal Water District (EVMWD) offers a variety of convenient payment options to make paying your water bill quick and easy.

As a customer of EVMWD you have several ways to pay your water bill so you can choose the method that works best for you. Whether you prefer to pay online by phone, by mail, or in person, EVMWD has a payment option to suit your needs.

Understanding Your EVMWD Water Bill

Before diving into the various payment methods, it’s helpful to understand what’s on your EVMWD water bill.

Your water bill provides important information like:

• Account number
• Service address
• Billing period
• Meter readings
• Water usage & sewer charges
• Budgeted usage vs actual usage
• Total amount due
• Due date

EVMWD bills residents monthly and divides customers into 12 billing cycles based on location. Meters are read remotely and your usage is calculated based on the number of days in the billing period.

Usage is broken down by tier with Tier 1 covering indoor water budget Tier 2 covering outdoor water budget, and Tiers 3 & 4 for any usage above your allocated budget. Understanding how your usage impacts your bill can help you identify ways to conserve water and save money.

Pay Online

The easiest way to pay your EVMWD bill is online through the customer portal. Registering for an online account allows you to:

• View billing history
• Check current charges
• Make one-time payments
• Set up recurring auto-pay
• Go paperless with e-bills

To pay online, go to www.evmwd.com and click on “My Account” to log in or register. You’ll need your account number from your latest bill.

Once logged in, you can pay by credit card or electronic check. EVMWD accepts Visa, Mastercard, American Express, and Discover cards. There are no service fees for online payments.

Paying online is fast, convenient, and secure. It also reduces paper waste and mailing costs. Plus, setting up auto-pay means you never have to worry about late fees again!

Pay by Phone

If you prefer to pay your bill over the phone, EVMWD offers a 24/7 automated payment system.

Simply call (951) 674-3146 and select option 1 for customer service You’ll need to enter your 13-digit account number

The automated system allows you to:

• Check your account balance
• Make a payment via credit card, debit card, or electronic check

The same cards accepted for online payments can be used over the phone.

Speaking to a customer service rep is also an option during regular business hours if you have any questions about your bill.

Pay by Mail

Paying by mail is a simple way to pay your EVMWD bill without any additional fees.

Your payment stub and a return envelope are included with your monthly bill. Simply fill out the stub with your account number, detach, and mail back with a check or money order.

Be sure to allow 3-5 business days for your mailed payment to reach EVMWD and be applied to your account to avoid late fees. You can also use the drive-up payment drop box at EVMWD headquarters if mailing close to your due date.

Pay in Person

If you want to hand-deliver your payment or pay with cash, you can pay your EVMWD bill in person at local authorized payment locations.

EVMWD has partnered with nearby retailers and businesses to offer more ways to pay. Look for the CheckFreePay logo to pay at:

• Select grocery stores
• Convenience stores
• UPS Stores
• Copy shops
• And more

Payment kiosks are available 24/7. You’ll get a receipt as proof of payment. Just note that EVMWD does not control third-party fees at these locations.

You can also pay at EVMWD headquarters using the drive-up drop box or inside the lobby during business hours. Cash payments are accepted in-person only.

Automatic Payments

For maximum convenience, consider enrolling in automatic payments through EVMWD’s AutoPay program. This deducts your bill from your bank account or credit card each month so it’s always paid on time.

To start, login to your online account or call customer service. You’ll need to provide your bank account or card number to set up recurring payments.

Once enrolled, you’ll receive an email confirmation each time a payment is processed. Your bill will note it’s on AutoPay so you know it’s being handled.

Automatic payments give peace of mind that bills are paid on time without having to remember. It’s the most convenient way to manage payments.

Financial Assistance

If you’re facing financial hardship and are unable to pay your bill, EVMWD offers payment assistance programs.

Options include:

• Payment arrangements
• Bill due date extensions
• Low-income discounts
• Temporary deferred payments

Contact customer service to discuss your situation and see what programs you may qualify for. Help is available but you must reach out proactively before your account becomes past due.

Avoid Late Fees

To avoid late fees on your EVMWD water bill, make sure payment is received by the due date listed on your statement. Payments are considered late if not processed within 21 days of the bill date.

A $5 or 5% penalty (whichever is greater) is charged on late payments. If your account becomes past due, you risk service interruption unless the balance is paid immediately.

Setting up automatic payments is the best way to prevent late fees. But if you pay manually, allow 3-5 days for mailed payments and pay well before the due date. Late fees add up quickly, so pay on time to avoid them.

Get Account Support

If you have any questions about your EVMWD account, billing, payment options, or need assistance, don’t hesitate to contact customer service for help.

You can call the billing department at (951) 674-3146 or email [email protected].

Friendly and knowledgeable reps are available to:

• Explain your bill and charges
• Take a payment over the phone
• Review payment plan options
• Update account information
• And more

EVMWD is committed to providing excellent service to our customers. Reach out anytime you need account support.

Simplify Your Payments

Paying your water bill doesn’t have to be a hassle each month. EVMWD offers flexible payment options to choose from based on your needs and preferences.

Paying online and enrolling in automatic payments are the most convenient ways to manage your water bill. But you can also pay by phone, mail, or in person if you prefer.

Understand your usage, avoid late fees, and don’t hesitate to contact customer service if you need assistance. With EVMWD’s bill pay options, simplifying your payments is easy.