Paying Your Water Bill Made Easy with Evansville Water Department

Having reliable and affordable access to clean water is something many of us take for granted. But providing high-quality water and sewer services to communities requires significant infrastructure and resources. Understanding your water bill and payment options can help you budget for this essential utility.

For residents and businesses in Evansville, IN, the Evansville Water Department (EWD) strives to make paying your water bill as convenient as possible

Overview of EWD

EWD provides water and sewer services to over 63,000 customers in Vanderburgh County and parts of surrounding counties. They operate two water treatment plants and two wastewater treatment plants.

Ensuring safe, reliable water service and responsible wastewater management are EWD’s top priorities But they also aim to provide excellent customer service when it comes to billing, payments, and other services

Breaking Down Your EWD Bill

EWD bills residents monthly and businesses bi-monthly. Your water bill has several components:

• Water service – Based on meter size and water used
• Sewer service – Based on winter water average usage
• Stormwater fee – Helps maintain storm drains and sewers
• Trash fee (if applicable) – Covers trash collection services

Understanding what goes into your total bill can help you control costs. EWD provides a handy online bill calculator to estimate your charges.

They also offer tips to reduce water usage and lower your bills, like fixing leaks or installing low-flow fixtures.

Ways to Pay Your EWD Bill

EWD offers numerous payment options to provide maximum convenience:

Online

• EWD customer portal – Log in to your account anytime to view bills and pay online by e-check or card. You can also set up autopay.

• EWD mobile app – Download the MyWater EWSU app on your iOS or Android device to pay on the go.

By Phone

• IVR payments – Call 812-428-2600 and use the automated system anytime to make a payment.

• Phone agents – Speak to a customer service agent Monday-Friday from 7:30am-4:00pm to assist with payment.

In Person

• Authorized pay stations – Visit retail stores like Kroger, Walmart, and more to pay with cash, check, or card.

• EWD office – Drop off payment at the EWD headquarters at 1 NW Martin Luther King Jr Blvd.

• Payment kiosks – Use self-service kiosks located around Evansville to pay by credit/debit.

By Mail

• Send check or money order payments to:

  Evansville Water & Sewer Utility
  PO Box 19
  Evansville, IN 47701-0019

Payment Assistance Programs

EWD offers payment plans and assistance programs for customers facing financial hardship:

• Bill Relief Program – Offers $120 annual credits for eligible low-income households.

• Payment arrangements – Set up a payment plan to pay past due balances over time.

• LIHEAP – Provides federal heating and cooling assistance.

Learn more about these and other EWD assistance programs here.

Avoid Late Fees and Disconnection

To avoid late fees and service interruption, ensure your EWD bill is paid by the due date each month.

If you anticipate issues paying on time, contact EWD immediately to set up a payment plan. Disconnection only occurs after multiple late notices and attempts to resolve.

Partnering for Better Service

By understanding your charges, carefully budgeting, and utilizing available payment methods and assistance programs, you can take control of your EWD utility bill.

EWD aims to be a trusted community partner. Maintaining open communication and providing feedback helps them continuously improve customer service.

Key Takeaways on EWD Bill Pay:

• EWD bills residents monthly and businesses bi-monthly for water, sewer, stormwater, and trash services.

• Customers can pay online, by phone, at authorized retail locations, by mail, or at EWD’s office.

• EWD offers flexible payment plans and assistance programs to help customers in need.

• Carefully reviewing your charges and paying by each bill’s due date can help avoid late fees.

• Partnering openly with EWD allows customers to take ownership of bills while helping the utility enhance service.

Reliable and affordable water service is vital for every member of a community. By providing excellent customer service and bill pay options, EWD empowers Evansville residents and businesses to actively manage their water usage and expenses.