Paying Your Florence Utilities Bill Online – A Comprehensive Guide

Located in the beautiful city of Florence, Alabama, Florence Utilities provides electricity, natural gas, water, and wastewater services to over 31,000 customers in the greater Florence area As a customer of Florence Utilities, you likely receive a monthly bill for your utilities. Paying your bill on time each month is important to keep your services connected.

Fortunately, Florence Utilities offers several quick and easy ways to pay your bill online. In this comprehensive guide, we’ll explain everything you need to know about paying your Florence Utilities bill online through their web portal or mobile app.

Online Payment Options with Florence Utilities

Florence Utilities offers two main ways for customers to easily pay their utility bills online

  • Customer Web Portal – Access your account, view bills, make payments at
  • Mobile App – Download the app for iOS or Android to manage your account and pay on the go

To use the online options, you’ll need to register your Florence Utilities account online first. Once registered, you can log in anytime to view your balance, receive notifications, set up autopay and paperless billing, and make one-time or recurring payments.

Payments made through the online portal or mobile app are fast, convenient, and secure. Below we’ll walk through how to use both options step-by-step.

Step 1: Register Your Florence Utilities Account Online

Before you can pay your bill or manage your account online, you’ll need to register with Florence Utilities’ customer web portal.

To register your account online:

  • Go to and select “Pay / View Bill”
  • Choose “Register” under the log in box
  • Enter your Florence Utilities account number and email address
  • Create a secure password
  • Agree to the terms of use

Once registered, you can start using the online features for convenient account management and bill payment.

Step 2: Log In to View Your Florence Utilities Bill

After registering your account, you can log in anytime to view your current Florence Utilities bill and account balance.

To view your bill:

  • Go to and select “Pay / View Bill”
  • Enter your username (email address) and password
  • Your account dashboard will display your current balance due
  • Select “View Bills” to see detailed breakdown of current and past bills

Reviewing your bill online allows you to closely monitor your monthly usage and charges.

Step 3: Pay Your Florence Utilities Bill Through the Portal

The quickest way to pay your bill is directly through the Florence Utilities customer portal.

To pay your bill online:

  • Log in to your account at
  • Go to “View Bills” and select your current balance due
  • Choose “Pay Bill”
  • Enter payment amount (or pay full balance)
  • Enter payment method and submit

You’ll receive an emailed receipt confirming your payment. Payments made before 3 PM are applied same day!

Step 4: Go Paperless with E-Bill Delivery

Save paper (and hassle) by opting into paperless billing when logged into your Florence Utilities account.

To set up paperless billing:

  • Log in to your account and go to “My Profile”
  • Select paperless option under “My Bill Delivery”
  • Agree to receive bills electronically going forward

You’ll receive an email each month when your new e-bill is ready to view and pay online.

Step 5: Set Up Automatic Payments Through the Portal

For ultimate convenience, you can enroll in autopay through the Florence Utilities portal to have your bill paid automatically each month.

To set up autopay:

  • Log in to your account and go to “My Profile”
  • Select autopay option under “Payment Options”
  • Enter your payment method information
  • Choose the day each month for payments to be processed

With autopay, you’ll never miss a payment or deal with late fees again!

Step 6: Download the Florence Utilities Mobile App

In addition to the web portal, Florence Utilities offers a free mobile app for even more ways to manage your account and pay on the go.

To use the app:

  • Download the “Florence Utilities” app from the App Store or Google Play
  • Log in using your online account credentials
  • View up-to-date account alerts and billing info
  • Make one-time payments or set up autopay
  • Report outages, leaks, and other issues

With the power of the app, you can stay on top of your utilities no matter where you are.

Payment Processing Fees and Limits

When paying your Florence Utilities bill online, be aware of the following processing fees and limits:

  • Credit/Debit Card – $5.45 flat fee per transaction (no fee for bank account payments)
  • Maximum Transaction – $1,000 limit per credit/debit card transaction

There are no limits on bank account (ACH) payments. All fees go to the third-party payment processor.

Avoid Late Fees and Service Disruption

To keep your utilities on and avoid late fees, make sure to pay your Florence Utilities bill before the due date each month. Online and mobile payments are applied same day when made before 3 PM.

If your payment will be late, contact Florence Utilities immediately to see if an extension can be granted. Disconnections can occur for past due accounts, so pay on time or setup autopay.

We Can Help With Your Florence Utilities Account

Managing and paying your Florence Utilities bill should be simple and stress-free. If you have any questions or issues with your electric, gas, water, or wastewater account, our team is ready to help!

We can assist with:

  • Registering your account online
  • Troubleshooting the web portal or mobile app
  • Understanding your monthly bill and charges
  • Comparing payment options to find the best fit
  • Avoiding late payments or possible disconnection
  • Any other account or billing issues

As your local utility experts, we have the knowledge and resources to ensure your Florence Utilities service stays connected. Contact us today to make utility management easy!

Florence Utilities Bill Pay Online

Residential Water & Sewer

To Report Water & Sewer Emergencies (Water Breaks & Sewer Backups) Between 8:30AM-5PM Contact (843) 665-3236 or (843) 665-3155, Option 4.

To Report Water & Sewer Emergencies After Hours or when the City Center is Closed (Weekends, Holidays and after 5pm), Contact (843) 665-3236.

Billing/Account Setup Questions Contact (843) 665-3155 Option 2. If no answer, please leave a voice mail and someone will return your call. You may also contact us via email at [email protected]

Utility Finance Business Hours are Monday – Friday, 8:30 am to 5:00 pm.

City of Florence rolls out new program to help residents pay utility bills

What’s new in Florence utilities bill pay?

Welcome to the new and improved bill pay service. You may register and log into your Florence Utilities account where you can manage your account, view your bill, and have access to all of the new bill pay options. Plus, you can now sign up for text notifications, autopay, paperless, schedule payments, and save payment information.

What is Florence utilities customer service?

Utilities Customer Service is comprised of Customer Service, Collections, Billing, and Meter Readers. Customer Service Departments are the first line of contact with Florence Utilities customers. We strive to take care of every customer while following all of the regulations and policies of each department.

How do I pay a bill in Florence Oregon?

Other Payment Options: Check by mail or in person at City Hall, located at 250 Hwy 101, Florence, Oregon 97439 Credit card by phone 833-896-9592 (please have your account and credit/debit card information ready). ***Effective August 1, 2014, we will no longer accept credit card payments by mail.

What are the New Florence Utilities Service dates?

The new dates, assigned by Florence Utilities, will be the 5th, 6th, 9th, or 11th, depending upon the location of the service address. This program is solely for residential customers and only for their primary residence. The customer’s account must be paid in full at the time of the application.

Leave a Comment