A Comprehensive Guide to Paying Your French Broad Electric Bill

Having reliable electric service is essential for every home and business As a customer of French Broad Electric Membership Corporation (FBEMC), it’s important to understand your billing and payment options to avoid any disruption to your electric service. This comprehensive guide will walk through everything you need to know about receiving and paying your FBEMC electric bill conveniently online, by phone, by mail or in person

Online Bill Pay

FBEMC’s online billing portal is the best way to keep track of your account and pay your bill. To begin, go to FBEMC’s website and click on “Billing” in the menu bar at the top. Then select “Online Billing Center” and choose “Register” to create your online account.

You’ll need to enter some basic contact information like your name FBEMC account number email address and phone number. Create a password to secure your account. Once registered, you can conveniently

• View current and past billing statements
• Check your daily and monthly electric usage
• Pay your bill immediately by credit card or e-check
• Set up recurring auto-draft payments
• Go paperless

The online billing portal allows you to take control of your electric account 24/7. You’ll be able to monitor your power usage, ensure payments go through on time, and reduce clutter.

Paying by Phone

If you prefer to pay your French Broad Electric bill over the phone, call 1-844-294-5697 to access the automated payment system. You’ll need to enter your FBEMC account number and billing zip code.

Phone payments can be made by credit card or electronic check. There is no fee for paying by phone. Payments submitted before 4pm on business days are typically posted to your account the next day.

Paying by Mail

FBEMC still offers a conventional mail-in option for members less comfortable with technology. Simply write a check for your balance due, include your payment stub from the printed bill, and mail to:

French Broad EMC
PO Box 9
Marshall, NC 28753

You should give FBEMC 7 to 10 business days to receive and process your mail-in payment. Late fees can be assessed if your check arrives after the due date.

Paying in Person

You can also pay your FBEMC electric bill in person at any of the cooperative’s three office locations:

• Marshall Office: 3043 NC 213, Marshall, NC 28753
• Burnsville Office: 650 W Main St, Burnsville, NC 28714
• Bakersville Office: 381 Crimson Laurel Wy, Bakersville, NC 28715

Offices are open Monday-Friday from 8:00am to 4:30pm. You can pay by cash, check or credit/debit card when visiting the office. A minimum payment amount of $15 is required when paying by credit card.

Auto-Draft Payments

For maximum convenience, FBEMC lets you enroll in monthly auto-draft payments. That’s one less thing you have to worry about. Each month, this safely takes the bill amount out of your checking or savings account.

To start auto-draft payments, download the enrollment form from the FBEMC website and submit it by mail, in person or through the online portal. Just monitor your account balance periodically to ensure enough funds are available when payments process.

Prepay FlexPay Program

FBEMC’s FlexPay program allows you to prepay for electricity as you use it, eliminating large monthly bills. It’s an excellent option for members who want to pay-as-they-go and closely monitor their daily electric costs.

With FlexPay, you make an initial minimum payment of $50 which creates a balance on your account. As you use electricity, your balance declines daily. When the balance drops below a preset level, you’ll need to add more funds to maintain service.

Payment Extension Plans

If you’re struggling to pay your bill in full, FBEMC offers payment extensions. By paying a percentage of your balance by the due date, you can enter into a deferred payment plan to pay the remaining amount over an agreed timeframe while maintaining electric service.

Contact a FBEMC customer service representative to discuss qualification requirements and set up a payment extension plan that meets your needs. They’ll work with you on a reasonable solution.

Budget Billing

With Budget Billing, you pay the same pre-determined amount each month based on your average annual usage. This levels out your payments so you can better manage your monthly household budget.

Twice a year, your account is reviewed and the budget amount recalculated. You’ll be credited or billed the difference to keep your payments on track. Call FBEMC to enroll.

Account Management

Through the online billing portal or mobile app, you can:

• Update your contact information
• View usage graphs
• Set up bill reminders
• Go paperless
• Access payment history

Keeping your account details current ensures you get important notifications from FBEMC. Monitoring your usage helps identify ways to reduce energy consumption and lower costs.

Assistance Programs

FBEMC partners with local agencies to offer programs that provide bill payment assistance, free home weatherization, heating system repairs, and replacement of inefficient appliances to members in need.

If you’re experiencing financial hardship and need help paying your electric bill, contact FBEMC at 1-828-649-2051 to learn about available assistance options.

From online payments to budget billing to payment assistance, FBEMC offers a range of bill payment and account management options to meet the diverse needs of our members. Paying your electric bill should be simple and stress-free. Follow this guide to choose the most convenient payment methods for you and your family.