A Complete Guide to Paying Your Holly Springs Water Bill

Living in the town of Holly Springs, North Carolina comes with access to high-quality municipal water service However, you must pay your monthly water bill on time to avoid disruption This comprehensive guide will walk you through everything you need to know about paying your Holly Springs water bill conveniently online, by phone, or in person.

Overview of Holly Springs Water Billing

The Town of Holly Springs provides water service to residents and charges for water usage each month Water meters are read around the 20th of the month. Bills are then mailed out and due by the 10th of the following month

The monthly water bill includes charges for:

• Water usage based on gallons consumed
• Basic facilities fee
• Stormwater fee
• Sales tax

Water rates are tiered, so amounts increase at higher usage levels. The Town Council reviews and updates the utility rates annually.

You can pay the Town of Holly Springs your water bill in a number of ways, including:

• Online through the payment portal
• By phone using the automated system
• By mail with check or money order
• In person at Town Hall with cash, check, card
• Dropping a check in the drive through dropbox

Let’s look at how to use these payment options.

Paying Online

The fastest and most convenient way to pay your Holly Springs water bill is online through the eSuite payment portal. Here is how it works:

1. Go to esuite.hollyspringsnc.us

2. Click “Sign In” – First time users must create an account

3. Register your account with your bill number, account number, email, etc.

4. Under Billing, select Water and click “Pay Bill”

5. Enter payment amount and complete checkout with credit card

6. Receive email confirmation of payment

You can setup automatic monthly payments or make one-time payments. Your payment will typically process in 1 business day.

Paying by Phone

To pay your water bill over the phone using the automated system:

1. Call (919) 577-3111

2. Follow prompts to select water bill payment using your account number

3. Enter payment amount then card number, expiration, CVV

4. Listen to confirmation of payment details and receive a reference number

The phone line is available 24/7. Payments by automated phone typically process in 1 business day.

Paying by Mail

To mail in a water bill payment by check:

1. Make check payable to Town of Holly Springs

2. Write your account number on the check

3. Mail to: Town of Holly Springs
   PO Box 8
   Holly Springs, NC 27540

Be sure to allow 7-10 days for mailed payments to reach the town and avoid late fees. Do not mail cash payments.

Paying In Person

You can pay your water bill in person at Holly Springs Town Hall:

• Located at 128 S. Main St.

• Cash, checks, credit/debit cards accepted

• Visit Mon-Fri 9am-5pm

• Closed on official town holidays

• Free parking lot available

In-person payments will be processed same day. You can also get assistance with your account from the utility billing staff at Town Hall.

Using the Drop Box

For check payments only, utilize the drive through drop box located in the Town Hall side parking lot. Put your sealed envelope with payment and bill stub in the silver drop box anytime day or night. A receptionist will collect payments daily.

Avoiding Late Fees and Disconnection

To avoid late payment penalties and possible water service disconnection, pay your Holly Springs water bill by the due date printed on your statement, typically the 10th of each month.

Late fees are assessed if payment is not received on time. The town will issue notices and make attempts to contact you prior to shutting off water service for non-payment. Make sure your contact details are up to date on your account.

Setting up automatic monthly payments through the online portal is the best way to stay on track. You can also call utility billing at (919) 557-3900 with any payment questions.

Getting Account Support

If you need help with your water account and bill payment, contact Holly Springs Utility Billing:

• Email: [email protected]

• Phone: (919) 557-3900

• In person: Town Hall 128 S. Main St.

Support is available Monday-Friday during regular town business hours. You can also visit hollyspringsnc.gov for more information on payment options and water service.

Paying your monthly water bill to the Town of Holly Springs is fast and easy through the online portal, by phone, mail or in person. Avoid late fees and disconnection by making sure payment is received by the due date. This guide told you everything you need to know to keep your water service flowing!