Simplifying Your Utility Bill Payments with Horizon Regional MUD

Paying bills can be a tedious chore. With so many accounts and due dates to keep track of, it’s easy to get overwhelmed. However, your water and sewer utility bills are too important to forget. Having your service disconnected due to non-payment is inconvenient and costly. That’s why choosing a utility provider that offers easy payment options can take a load off your mind.

Horizon Regional Municipal Utility District (MUD) aims to make paying your utility bill as quick and hassle-free as possible. As one of the major utility districts serving the El Paso TX region they service over 7,500 water and sewer connections across their territory. Read on to learn about the various ways you can pay your Horizon Regional MUD utility bill.

Overview of Horizon Regional MUD

Horizon Regional MUD is a political subdivision of the State of Texas that provides water, sewer, drainage, and other services to residents within their jurisdiction. The district covers an area of over 17 square miles in the fastest growing areas east of El Paso They service parts of El Paso County as well as Horizon City and other unincorporated areas nearby

The utility is managed by Inframark, an infrastructure management company contracted to handle the district’s day-to-day operations and maintenance. However, Horizon Regional MUD is governed by a Board of Directors elected by district residents.

Payment Options Offered

Horizon Regional MUD offers customers multiple options to pay their utility bills conveniently

Pay Online

The easiest way for most people to pay bills is online through the district’s customer portal. You can pay using Visa, Mastercard, Discover or debit card. A convenience fee of 5% will be added to your transaction for using this method.

Through the online portal, you can also set up automatic credit card or ACH payments. This makes it possible for your bill to be paid automatically every month, so you never miss a due date.

Pay by Phone

Call 1-855-230-7396 to pay your Horizon MUD bill over the phone. You’ll need to have your account number handy to process the payment. As with online payments, a 5% convenience fee applies when paying by phone.

Pay by Mail

If you prefer, you can mail in a check or money order payment to:

Horizon Regional M.U.D.
14100 Horizon Blvd.
Horizon City, TX 79928

Be sure to allow 3-5 business days for mailed payments to be received and processed by the utility district’s office.

Pay in Person

You can pay at the office of Horizon Regional MUD, which is at 14100 Horizon Blvd, Horizon City, TX 79928. There is also a drop box that can be used after hours to pay with a check or money order. Please do not deposit cash in the drop box.

Recurring Bank Draft Payments

For the most convenience, enroll in automatic monthly ACH payments directly from your bank account. An authorization form is required to set up recurring drafts from your account.

A $1.00 fee applies per transaction for bank draft payments. But the ease of never having to remember to pay your utility bill is worth the small surcharge.

What About Late or Missed Payments?

If your payment is late, Horizon MUD will charge a 10% penalty on any overdue balance. Make sure to pay the bill by the due date shown to avoid late fees.

If your account remains unpaid, a termination notice will be sent listing the disconnection date. Once service is disconnected, you’ll be charged a delinquent fee and required to pay a new deposit before reconnection.

Avoid getting your utilities shut off by paying on time. Set up autopay or reminder alerts if you tend to forget due dates. Late payments and disconnections can be costly headaches.

What Payment Information is Needed?

To pay your Horizon MUD utility bill, you’ll need to provide either your account number or the service address. The account number can be found printed on your monthly paper statement.

When paying online or by phone, you’ll also need to enter your payment details (credit/debit card or bank account information). For one-time payments, only the current month’s bill can be paid. But you can enroll in recurring payments for future bills.

When are Bills Generated and Due?

Horizon Regional MUD bills residents monthly and sends paper statements by mail. The due date varies based on your assigned billing cycle, which should be printed on your bill.

Payment is due by the due date shown on your statement to avoid late fees. If mailing in payment, allow 3-5 days for delivery before the due date as payments are processed upon receipt.

You can view your balance and due date anytime by logging into the online customer portal. Set up email or text alerts through the portal to get reminders about upcoming due dates.

What Services Does the Bill Cover?

Your monthly statement from Horizon MUD covers water, sewer, and drainage provided to your property. The base rate of your bill covers certain gallons of water usage. Any usage beyond the base allowance is billed at a per gallon rate.

Sewer charges are based on your water consumption. And drainage fees help fund maintenance of infrastructure like ponds and channels that divert stormwater.

Review the detailed fee schedule on HorizonRegional.com to understand what’s covered in your utility charges. Rate increases must be approved by the Board of Directors at public meetings before taking effect.

What if I Have Bill Questions or Issues?

If you need help understanding your utility charges or want to dispute part of your bill, contact Horizon MUD Customer Service at 915-852-3917. You can also email any questions or issues to [email protected].

Check that your usage seems accurate based on occupants, leaks, or changes on your property. Rule out reasons for abnormal usage before requesting adjustments. Providing proof like photos or repair invoices can help support your request if usage seems excessive.

Save Time and Money with Automatic Payments

The easiest way to avoid forgetting payments and late fees is to enroll in automatic billing with Horizon Regional MUD. You’ll maximize convenience while ensuring your water service stays on.

Consider setting up:

• Recurring credit card payments
• Recurring bank drafts from your checking account

You can enroll online through the customer portal or by contacting Customer Service. Set it up and then relax knowing your bill is always paid on time without the stress of remembering.

Horizon Makes Paying Your Utility Bill Painless

As the primary utility provider for its service area, Horizon Regional MUD offers their customers plenty of payment options. Pay online, by phone, mail, in person, or set up automatic monthly payments. They aim to provide fast, convenient billing and collection to residents.

Don’t let paying bills pile up and become a burden. Take advantage of Horizon MUD’s payment methods and keep your account consistently in good standing. Then you can rest easy knowing your water and sewer services will keep running smoothly.