How Do I Pay My Securus Bill Online? A Step-by-Step Guide

Paying your Securus bill online is easy and convenient with several payment options available. Securus provides communication services that allow incarcerated individuals to stay in touch with friends and family If you receive calls from someone in a correctional facility that uses Securus, you may receive a bill for the call charges Don’t worry – paying your Securus bill is straightforward if you follow these steps.

What is Securus?

Securus Technologies is a leading provider of communication solutions for correctional facilities. They offer phone calls, video visits, voicemail, email and more to allow incarcerated individuals to stay connected to loved ones.

If an incarcerated person calls your phone number from a facility using Securus services, you will receive the charges on your monthly Securus bill. The calls are billed directly through Securus instead of appearing on your regular phone bill.

Why Pay Securus Bills Online?

Paying your Securus bill online is fast, easy and secure Here are some key benefits

  • Convenience – Pay anytime, anywhere with an internet connection. Avoid mailing paper checks or money orders.

  • Payment Options – Choose from credit/debit cards, bank account payments and more.

  • Account Management – View previous statements, payment history and update account details.

  • Security – Online payments are secure with encryption and other measures. Much safer than mailing cash or checks.

  • Rewards – Some payment methods provide cash back or other rewards.

  • Proof of Payment – Get instant payment confirmations and records.

Paying online saves time and gives you peace of mind knowing your payment is processed immediately.

How to Pay Your Securus Bill Online

Ready to pay your Securus bill online? Follow these simple steps:

1. Set Up Your Securus Online Account

First, you’ll need to establish an online account with Securus. Visit securustech.net and click on “Sign In” at the top right.

If you already have an account, just log in with your username and password. Otherwise, click “Register” to set up a new account. You’ll need your account number from your Securus bill.

2. Select “Make Payment”

Once logged into your Securus account, find and click the “Make Payment” link. This will take you to the payment page.

3. Enter Payment Details

On the payment page, enter the payment amount and select your preferred payment method. Options include:

  • Credit or debit card
  • Bank account (ACH)
  • Western Union
  • Money order

Enter the required details for your chosen option like card number, account number, etc.

4. Submit Payment

Carefully review the payment details and terms. When ready, click “Submit” or “Pay Now” to complete the transaction.

You should receive an immediate payment confirmation with a reference number. Your account will reflect the payment within 1-2 business days.

Tips for Paying Your Securus Bill Online

Follow these tips for smooth Securus bill payments:

  • Pay on time – Avoid late fees and potential service interruption by paying before the due date.

  • Check statements – Log in frequently to check for new charges. Don’t let bills pile up.

  • Set reminders – Mark your calendar so payments are never late.

  • Save payment info – Store payment details securely to speed up future transactions.

  • Watch for fees – Some methods like credit cards may incur convenience fees.

  • Keep records – Save payment confirmations and receipts in case questions arise later.

Paying your Securus bill quickly and reliably is key to maintaining uninterrupted service.

Get Help with Your Securus Account

If you need assistance with your Securus account, customer support is available 24/7 by phone at 1-800-844-6591. Live chat and email support are also available online.

The support team can help with:

  • Account setup
  • Resetting passwords
  • Payment issues
  • Service questions
  • Billing disputes

They provide top-notch customer service to help you stay connected. Don’t hesitate to reach out!

Convenience and Security of Online Payments

Paying bills online is now the norm for most households from utility bills to credit card statements. Securus allows you to securely pay call charges online with many advantages over conventional payment methods. Automating payments saves time while building your payment history establishes credibility if you need to request a higher spending limit later on. Pay the easy way and keep the calls flowing by managing your Securus account online!

How Do I Pay My Securus Bill Online

GETTING STARTED WITH SECURUS EMESSAGING (for JPay Mail users)

  • Visit https://securustech.online/#/jpay
  • Enter your JPay Mail email address ID and password
  • After you enter your JPay Mail account information, the system will check to see if you already have a Securus account that can be linked to the JPay Mail account
  • If no Securus account is found, the system will create a new Securus account for you using your JPay Mail login information
  • When the above steps are completed, your accounts will be linked
  • Visit https://securustech.net/emessaging/index.html and follow the steps to sign up for Securus eMessaging.
  • Once signed up for eMessaging, go to the Contact menu and Add Contact
  • After the above steps are completed, you’ll need to purchase stamps to add to your account
  • Once stamps are added, you can begin messaging with your inmate!
  • Download the Securus App from your smartphone’s app store
  • Once the app is downloaded, sign into your Securus account with your JPay Mail email address ID and password
  • Click + to add your inmate in your contacts
  • Type in their name or ID number to find them and add them to your account
  • After the above steps are completed, purchase stamps to add them to your account
  • Once stamps are added, you can begin messaging with your inmate with two-way email!
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LUTHER

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LYCHNER STATE JAIL

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MAC STRINGFELLOW

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MARLIN (Female) (Transfer)

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MCCONNELL

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MECHLER (TULIA) (Transfer)

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MEMORIAL (DARRINGTON)

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MICHAEL

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MONTFORD / W TX Hospital

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MOUNTAINVIEW (Female)

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MURRAY (Female)

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NEY STATE JAIL

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PACK

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PLANE STATE JAIL / Santa Maria Baby Bonding

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POLUNSKY

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POWLEDGE

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RAMSEY

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ROACH

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ROBERTSON

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RUDD (Transfer)

TBD

SAN SABA (Female) (Transfer)

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SANCHEZ

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SAYLE

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STEVENSON

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TERRELL

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TORRES

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VANCE

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WAINWRIGHT

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Live

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Live

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**Please note, only the inmate sites listed above are eligible for video communication Ready to get started? Here are the easy steps to sign up for Securus Video Connect: How to create a Securus account Go to

Date* Offender Site
8/17/2020 Jester III – Richmond
8/17/2020 Hutchins State Jail – Dallas
8/17/2020 Montford – Lubbock
8/17/2020 Travis County State Jail – Austin
8/17/2020 Sanchez State Jail – El Paso
8/17/2020 Clements – Amarillo
8/17/2020 Connally – Kenedy
8/17/2020 Crain – Gatesville
8/17/2020 Stiles – Beaumont
8/17/2020 Michael – Tennessee Colony
8/17/2020 Wynne – Huntsville
10/3/2020 Garza West – Beeville
9/8/2021 McConnell – Beeville
Site Go Live

ALFRED HUGHES

Live

ALLRED

Live

B MOORE

Live

BELL (CLEVELAND)(GEO)

Live

BETO (Intake)

Live

BILL CLEMENTS

Live

BOYD

Live

BRADSHAW

Live

BRIDGEPORT(GEO)

Live

BYRD (Intake)

Live

C MOORE

Live

CLEMENS

Live

CLEMENS TRUSTY 2

Live

COFFIELD

Live

COLE STATE JAIL

Live

COLEMAN (LOCKHART PRIVATE PRISON) (Female)

Live

COLEMAN (LOCKHART) WORK FACILITY(GEO) (Female)

Live

CONNALLY

Live

COTULLA (Transfer)

Live

CRAIN (Hilltop Subtending) (Female)

Live

DALHART

Live

DANIEL

Live

DIBOLL(CCA)

Live

DOLPH BRISCOE

Live

DOMINGUEZ

Live

DUNCAN

Live

EAST TX TREATMENT FACILITY (M-FM) (Intake/Transfer)

Live

ELLIS

Live

ESTELLE

Live

ESTES

Live

FERGUSON

Live

FORMBY STATE JAIL

Live

FORT STOCKTON (Transfer)

Live

GARZA WEST (Transfer)

Live

GIB LEWIS

Live

GIST STATE JAIL

Live

GLOSSBRENNER

Live

GOODMAN (transfer)

Live

GOREE

Live

HALBERT (Female)

Live

HAMILTON

Live

HENLEY STATE JAIL (Female)

Live

HIGHTOWER

Live

HILLTOP (Female)

Live

HOBBY (Female)

Live

HODGE (Co-located with Skyview)

Live

HOLLIDAY(Intake)

Live

HOSP/GALVESTON

Live

HUNTSVILLE

Live

HUTCHINS

Live

J MIDDLETON (Transfer)

Live

JAMES LYNAUGH

Live

JESTER III

Live

JOHNSTON

Live

JORDAN

Live

KEGANS STATE JAIL

Live

KYLE(MTC)

Live

LEBLANC

Live

LINDSEY(CCA) (Intake/Transfer)

Live

LOPEZ STATE JAIL

Live

LUTHER

Live

LYCHNER STATE JAIL

Live

MAC STRINGFELLOW

Live

MARLIN (Female) (Transfer)

Live

MCCONNELL

Live

MECHLER (TULIA) (Transfer)

Live

MEMORIAL (DARRINGTON)

Live

MICHAEL

Live

MONTFORD / W TX Hospital

Live

MOUNTAINVIEW (Female)

Live

MURRAY (Female)

Live

NEY STATE JAIL

Live

PACK

Live

PLANE STATE JAIL / Santa Maria Baby Bonding

Live

POLUNSKY

Live

POWLEDGE

Live

RAMSEY

Live

ROACH

Live

ROBERTSON

Live

RUDD (Transfer)

TBD

SAN SABA (Female) (Transfer)

Live

SANCHEZ

Live

SANTA MARIA BABY BONDING(PlaneSJ)

Live

SAYLE

Live

SCOTT JIV (JESTER IV) PSYCHIATRIC UNIT

Live

SEGOVIA

TBD

SKYVIEW PSYCHIATRIC UNIT (M-FM)

Live

SMITH

Live

STEVENSON

Live

STILES

Live

TELFORD

Live

TERRELL

Live

THOMAS HAVINS

Live

TORRES

Live

TRAVIS JAIL

Live

VANCE

Live

WAINWRIGHT

Live

WALLACE / San Angleo WC

Live

WHEELER STATE JAIL

Live

WILLACY COUNTY(CCA)

Live

WOODMAN STATE JAIL (Female) (Intake)

Live

WYNNE

Live

YOUNG MEDICAL FACILITY (Female)

Live

GETTING STARTED WITH SECURUS EMESSAGING (for non-JPay Mail users) To use Securus eMessaging, you’ll need to create a Securus account first (if you don’t have one) and then sign up for Securus eMessaging. You can do this online or through the Securus app on your smartphone.

  • Sign into the website with your Securus username and password
  • Download the Securus app from your smartphone’s app store (if you haven’t already)
  • Once the app is downloaded, follow the steps on the app to create a Securus account (if you haven’t already)
  • Sign into the Securus app with your Securus username and password
  • Visit https://securustech.net/emessaging/index.html, sign into your account, and follow the steps to sign up for Securus eMessaging.
  • Once signed up for eMessaging, go to the Contact menu and Add Contact
  • After the above steps are completed, you’ll need to purchase stamps to add to your account
  • Once stamps are added, you can begin two-way messaging with your inmate!
  • Log into the app and click + to add your inmate in your contacts
  • Type in their name or ID number to find them and add them to your account
  • After the above steps are completed, you’ll need to purchase stamps to add to your account.
  • Once stamps are added, you can begin two-way messaging with your inmate!

How to Set Up a Securus Account

FAQ

What is the phone number for Securus payment?

AdvanceConnect account information can be accessed 24/7/365 at 1-800-844-6591 and www.securustech.net, which support requests to open an account, access account calling activity, fund an account, make account changes, close an account, or request a refund on an account.

How do I get to my Securus account?

On the Securus app: Download the Securus App from your smartphone’s app store. Once the app is downloaded, sign into your Securus account with your JPay Mail email address ID and password.

What payment methods does Securus offer?

Securus offers a number of convenient payment methods to meet your needs. A Direct Bill account allows friends and family to receive calls from an incarcerated loved one. Charges are billed month from Securus Correctional Billing Services (SCBS).

Do I need a Securus online account?

*A Securus Online account is required to sign up for AutoPay or TextPay for either AdvanceConnect® or Direct Bill. There may be a transaction fee for each AutoPay or TextPay deposit. Tired of missing calls? Securus Technologies introduces AutoPay and TextPay, a smart new solution designed to help you never miss a call again.

What are the features of my Securus phone bill?

This guide will briefly explain the features of your Securus phone bill. Account Summary – This provides an overview of what changed from your last statement, showing the Previous Balance from your last bill, any Payments or Credits you made since then, any Adjustments, and the remaining Balance Forward in your Account.

How does Securus calculate my call charges?

Securus calculates these amounts based on your call charges and passes the amounts collected to the applicable governments. Total Amount Due – The Current Activity and Taxes and Fees are added together for Total Current Charges, and then subtracted from the remaining Balance Forward from the Account Summary.

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