How to Contact American General Life Insurance

American General Life Insurance Company (AGL) is part of the American International Group (AIG) family of insurance companies. AGL offers a range of life insurance, annuity, and supplemental health products.

If you’re an AGL customer looking to get in touch with the company, there are a few options:

Contact American General Life Insurance by Phone

The main way to contact AGL is by phone. The company provides several toll-free customer service numbers:

  • AIG Direct Sales: 1-800-294-4544

This number connects you with an AIG Direct licensed sales agent to discuss new policy purchases and quotes.

  • AIG Direct Customer Service: 1-888-517-9797

This number reaches AIG Direct customer service for existing policy questions and service needs.

  • AGL Policy Owner Support: 1-844-452-3832

For general customer support regarding an American General Life Insurance policy, call this toll-free number.

The AGL contact center is available weekdays from 7am to 5pm Pacific Time. You can also request a customer service call back online.

Contact American General Online

AGL also provides online contact options:

  • Email Form – Visit the AIG website contact page and fill out the email form. Select “Individuals” and then your specific product inquiry.

  • Customer Portal – The AGL customer portal allows you to manage your policy, pay your bill, file claims, and message customer service. Register online to access your account.

  • Chat – The AIG website offers live chat capability with a customer service agent during business hours. Look for the chat popup or icon.

  • Social Media – You can message AGL customer service on Twitter @AIG or Facebook @AIG. Responses are typically within 1-2 business days.

These online options let you contact AGL on your schedule and through your preferred digital channel.

American General Life Insurance Company Addresses

To send written correspondence to AGL insurance, you can mail letters to these headquarters addresses:

American General Life Insurance Co.
2727-A Allen Parkway
Houston, TX 77019

This is the main headquarters and mailing address for American General Life Insurance Company administrative offices.

AIG Direct
9640 Granite Ridge Drive, Suite 200
San Diego, CA 92123

The AIG Direct office handles new business, sales, and service contacts for AGL policies.

If you have a specific department or individual’s name, include it on your mailed letter to direct it properly.

Finding an AGL Agent’s Contact Info

Rather than contacting the company directly, you may need to get in touch with your specific AGL agent or broker who manages your policies.

To find your agent’s phone number or email:

  • Check your policy documents for their contact details.

  • Call AGL customer service to lookup your agent based on your policy number.

  • Search the AGL agent finder with their name or location.

  • Lookup the agent’s contact info on state insurance department licensing directories.

Getting in touch with your personal AGL representative ensures you receive personalized service for your insurance needs.

Connecting with American General Leadership Contacts

For corporate or media inquiries to executive management, you can contact AGL leadership:

These contacts are for formal shareholder, press, and public company matters. For customer service, use the toll-free numbers instead.

How to Verify an AGL Contact is Legitimate

To ensure you are contacting official American General channels:

  • Call published AGL phone numbers, not unknown numbers claiming to be AGL.

  • Initiate contact through AGL’s website rather than unknown emails.

  • Verify any American General social media accounts are verified with a blue checkmark badge.

  • Ask agents for their official license number and contact AGL to validate.

  • Never provide personal information like your social security number unless on a secure company website.

Following these tips will help avoid any potential scams impersonating AGL customer service contacts. Only use published contact info from AGL directly.

Additional Ways to Reach AGL Insurance

Beyond the main AGL customer service resources, you may need to contact specific departments for certain policy or claim issues:

  • AGL Claims: 1-800-551-0824

  • AIG Travel Insurance: 1-800-826-1300

  • AIG Private Client Group: 1-877-248-4243

AGL provides these dedicated service numbers for claims handling, travel insurance, and high net worth services.

You can also send faxes to 1-866-283-7127 or write to American General Life Insurance Co. at P.O. Box 4373, Houston TX 77210-4373 for common customer service requests.

Contact an AGL Office Near Me In Person

While AGL does not have public branch office locations, their nationwide network of independent agents have local offices you can often visit in person.

To find an AGL agent office in your state:

  • Ask your assigned agent where their office is located.

  • Search the AGL agent finder tool by zip code.

  • Look up agents on your state Department of Insurance website.

  • Call AGL customer service to lookup local agents.

An in-person meeting can sometimes resolve issues better than over the phone. Locate a licensed AGL representative nearby to visit their office if needed.

How to Send a Formal Complaint to American General

If you need to file a formal complaint against AGL or one of its agents, contact:

  • Your state insurance department to file a complaint against the AGL company or local agent.

  • AGL directly by mail at P.O. Box 4373, Houston, TX 77210-4373 addressed to the Complaint Department.

Provide full details of the issue and relevant policy/claim numbers. You can also call AGL customer service to get complaint submission instructions or request an internal review.

It’s important to follow proper procedures for any escalated disputes so that American General has the details to best investigate and handle the complaint.

Contact AGL: Fastest Methods

  • Call 1-888-517-9797 for existing policy customer service.

  • Call 1-800-294-4544 if purchasing a new AGL policy.

  • Start an online chat at during business hours.

  • Message @AIG on Twitter or Facebook for a usually fast public response.

  • Submit the online email contact form on the AIG website.

Reaching out to AGL through these methods will put you in touch with the company timely for any insurance needs or questions. Just be sure to always verify official contact sources and never provide sensitive personal information over unverified channels. With the proper contacts, AGL aims to provide quality customer service and support.

Contacting American General Life Insurance


Is AIG the same as American General Life insurance?

(AIG Parent). Unless the context indicates otherwise, the terms “AGL” and the “Company” mean American General Life Insurance Company and its consolidated entities, and the term “AIG Parent” means American International Group, Inc.

How to look up my American General Life Insurance policy?

For a personal policy: Look through your paper and digital files, including your email. Check your bills for past premium payments and any policy information. Ask loved ones: Also, ask your spouse, children, parents, siblings, and other loved ones.

Can I cash in my American General Life Insurance Policy?

You have the option, with cash value, to surrender your policy and withdraw the total cash value of your policy. If you do surrender your policy though, you will no longer have life insurance coverage.

What is the new name for American General Life insurance?

AIG Life & Retirement is now Corebridge Financial.

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