Paying your utility and telecom bills each month in the Virgin Islands just got a whole lot easier thanks to Viya As the leading communications provider in the USVI, Viya offers multiple innovative ways to pay your bill quickly, securely, and on your schedule.
Read on to learn about the convenient bill payment options Viya provides VI residents and businesses
Overview of Paying Your Viya Bill
Viya supplies internet television mobile service, and local/long distance telephone to customers across the Virgin Islands.
They make paying your monthly Viya bills stress-free through various modern payment methods:
- Viya app – pay instantly by phone
- Online portal – log in to view and pay bills
- Auto pay – set up recurring payments
- Phone payments – automated system anytime
- Mail – send check or money order
- In-person – pay at Viya stores and kiosks
You can choose the most convenient way for you to pay each month.
Below we’ll explore the innovative payment options Viya offers customers in the Virgin Islands.
How to Pay Your Viya Bill:
Viya provides several quick and easy ways to pay each month:
Pay Online
- Visit viya.vi and log into your account
- Select “Pay Bill” and choose your payment method
- Enter payment info and submit
Viya App
- Download the Viya app on your smartphone
- Log in and select “Pay Bill”
- Choose your payment type and submit
Phone Payments
- Call 340-774-2PAY anytime
- Automated system walks you through payment
Auto Pay
- Log into Viya account and navigate to AutoPay
- Enter your preferred payment method and date
- Your bill is paid automatically each month
- Send check or money order to address on your statement
- Use provided remittance envelope
In-Person
- Visit any Viya store location and pay at the register
- Pay with cash, check, credit/debit card
Viya gives you a lot of options for how and when to pay your phone and utility bills.
Payment Options Available
You have numerous payment methods to choose from with Viya:
- Credit/debit card – Visa, Mastercard, American Express, Discover
- Bank account – Pay from checking or savings
- Cash – Make in-person payments at Viya stores
- Check – Mail in or pay in-person with checks
- Money order – Use money orders by mail or in-store
Saving payment methods in your Viya account makes future payments a breeze.
Benefits of Paying Your Viya Bill Online
Paying online through the Viya portal or app provides many advantages:
- Fast and convenient – Takes just minutes on your device anytime
- Mobile friendly – Pay on any smartphone or tablet
- Payment tracking – See full history in your account
- No late fees – Instant processing on your due date
- Paperless billing – Go green and reduce clutter
- Account management – Update profile, notifications
- Secure transactions – Encrypted payment processing
- 24/7 availability – Handle bills on your schedule
Is Paying My Viya Bill Online Safe?
You can feel fully confident in Viya’s security:
- 256-bit SSL encryption secures all transactions
- Regular security reviews and updates
- Facility safeguards like cameras and alarms
- Limited payment info stored in your account
Viya takes customer data privacy very seriously.
Get Support for Paying Your Viya Bill
If any payment issues pop up, Viya’s support team is ready to help:
- FAQ page covers common billing and payment questions
- Live chat on their website for instant help
- Submit support tickets online for problems – fast responses
- Call 340-774-3495 to speak with a Viya representative
- Reach out by email and messaging
Don’t hesitate to contact Viya customer service if you need assistance with payments.
Go Paperless with eBills
Tired of receiving mailed paper statements? Easily switch to paperless eBills:
- Log into your Viya account and select “Paperless Billing”
- Get email alerts when your new bills are ready
- View and pay right from your email
Going paperless with Viya saves money, reduces waste, and simplifies organization. And it only takes a minute to set up!
Set Up Automatic Payments
For maximum convenience, enroll in AutoPay through your Viya account:
- Pick your preferred payment method and date
- Your monthly Viya bills will automatically be paid
- Receive email confirmations each month
- Cancel anytime
With AutoPay, you’ll never miss a payment or deal with late fees again.
Paying Your Viya Bill Has Never Been Easier
Viya offers multiple innovative options to pay your VI utility and telecom bill quickly and easily. Pay exactly how and when it suits you best!
With available mobile and 24/7 access, online payments provide unbeatable convenience. Spend less time on bill payments and more time enjoying paradise in the Virgin Islands!
Sign up for your account today!
Sign up for an Online Billing Account
Log into your account to access invoices and billing account information
If you can’t find the answers you need below our Response Team is able to assist you. Get in touch with them at 866.574.5389, [email protected] or use our Online Chat.
With Innovative’s online billing portal, you have access to many convenient features. You can effortlessly view and download your invoices and statements in PDF format, and easily import your billing information into various accounting programs, including QuickBooks. Additionally, you have the flexibility to make payments using ACH, eCheck, or Credit Cards.
Ready to access your invoices and statements online? Sign up for your account today!
Click here to register for an account
1. Enter the requested information on the form.
2. Provide your Customer/Account Number and an Enrollment Token – both can be found on your invoices or statements. If you don’t have an invoice or statement with a token, please contact our Response Team and they will assist you in obtaining one.
3. After submitting the form, an Activation Email containing a link will be sent to you. Simply click on the link to complete the process.
You must have an account to access Innovative’s Online Billing Portal.
- Don’t have an account yet? Click here to register.
- Forgot your Username? Click here
- Forgot your Password? Click here
Questions? Contact our Response Team and they will be happy to assist you.
Innovative’s Online Billing Portal and Ordering site are distinct systems and require separate login credentials.
Innovative’s Online Billing Portal
Innovative’s Online Ordering Site
After your first login, you will be prompted to select a new username. From then on, you will need to use this new username every time you sign in.
Can’t remember your Username? Click here
Are you not receiving your invoice or statement emails? Make sure to check your spam folder! If they are being sent to quarantine, we recommend whitelisting our email domain – @innovativeos.com. This simple action will guarantee that our emails land directly in your primary inbox, preventing any chance of missing out on essential communications.
Certainly! Multiple individuals can access the portal by creating their own unique username and password.
We protect your information with the highest level of encryption available. You can be assured that your information is safe. The website is PCI Level 1 Compliant and SSAE 16 Certified. They are the most stringent certifications to ensure your data is secure.
We will send you an email notification when you have invoices that are ready for viewing.
We want to make sure that we’re always reaching out to the right person, so it’s really important to keep your AP contact information up to date. If you’ve got a new contact or any updated information, just click the button and let us know. We really appreciate your help in keeping things accurate and current!
Invoices and statements will be stored for viewing for one year.
By default the files will be bundled together in a single email and a single PDF. The following options are also available:
- A single email with a separate PDF for each invoice
- Separate emails with separate PDFs.
If you would like a different option reach out to our Response Team and they will be happy to help.
Yes, just click the box next to each item and click the Print or Download button. It will group all the bills together to allow for easy printing and downloading. If you would like the invoices to be in separate pdfs, reach out to our Response Team and they’ll be able to assist you.
You can choose to receive a print bill along with your electronic invoice, though we recommend you go paperless. If you do receive a paper bill, don’t worry! You can still log into the portal to view, download, and pay your invoices.
Our invoices will have a refreshed look with all of the same information.
Anyone with an online account will receive an e-mail when an invoice is available.
This service allows you to pay via ACH, eCheck, or Credit Card.
Although we strongly recommend using our online payment system, you may continue to make your payments by phone or mail if you prefer.
Some payments can be cancelled or changed.
- Scheduled payments can be cancelled before they are processed. You can view all scheduled payments by clicking on the “Payment History” tab within eInvoice Connect. To cancel a payment, click the “Cancel” text to the right of the scheduled payment.
- It’s important to note that credit card payments cannot be cancelled.
- You can make changes to ACH payments until 2:00pm CST.
ACH and eCheck payments do not have a dollar limit, whereas credit card payments have a limit of $5,000.
Yes. If your accounting software is compatible with one of our available formats, you can import this data directly into your accounting system.
- Check the boxes next to the invoices you want to download.
- Click the “Download” button and follow the instructions.
- Select from a variety of different accounting packages including QuickBooks, Viewpoint, Forefront (from Dexter + Chaney), Peachtree, Timberline and a CSV file that is Microsoft Excel compatible.
- Fill in the appropriate information and click the “Download” button.
When you log in to the billing portal, you will see all new unpaid bills listed under the Open tab. After making a full payment against a bill, you can move it to the Closed tab. To avoid the hassle of manually closing bills, you can enable the “auto-close” option in the Settings tab, which automatically marks bills as closed once they are paid in full.
You can easily search for a specific invoice on the portal by entering its number in the column drop-down menu. If you don’t have the invoice number, you can try searching other columns using different criteria such as a purchase order number or the order number from the packing list (ex. SO-12345).
To sort your view, click any of the column drop-down menus.
To filter your invoices by a custom date range, click on the drop-down arrow next to the date column and choose from the predefined list of days or set your own custom range.
Innovative’s Billing Portal offers an Auto Pay feature that allows you to configure automatic payments for your invoices based on two criteria. You can choose to pay your invoices either on the date they are uploaded to the portal or on their due date.
Certainly, in the Auto Pay settings, you have the option to specify a maximum dollar amount for Auto Pay. This means that any invoices exceeding the set dollar amount will not be automatically paid and will require manual payment instead.
Yes, it is possible to link multiple accounts to your login for a consolidated view of your balances. You can link your accounts by accessing the Settings tab on your account or by contacting our Response Team if you have a large number of accounts to link.
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