How To Easily Pay Your IPL Bill By Phone

Paying your electricity bill is an essential monthly task for most households and businesses. While many people opt for online payments for convenience paying your IPL (Indian Power Limited) bill by phone is still a quick and easy option. In this article we’ll walk through the steps to pay your IPL electricity bill over the phone using IVR (interactive voice response) or by speaking with a representative.

Overview of Paying IPL Bills By Phone

  • IPL offers a 24/7 toll-free number that allows customers to pay bills via automated IVR or live agent.

  • To use the IVR system, you’ll need your IPL account number and debit/credit card details ready. The process is fully automated and takes just a few minutes.

  • To speak with a representative, wait on the line after dialing the toll-free number. Agents are available 24/7 to assist you in making a bill payment.

  • Both the IVR and agent options allow you to pay your IPL bill from the comfort of your home. As long as you have your account details and payment info ready, the process is quick and hassle-free.

  • Payment receipts are usually emailed instantly after paying by phone. You can also request a text message receipt.

  • There are no extra fees for paying your IPL bill by phone using debit/credit cards or bank accounts.

Step-By-Step Guide To Paying Your IPL Bill By Phone

Follow these simple steps to pay your IPL electricity bill over the phone:

1. Locate Your IPL Account Number

  • Your IPL account number can be found on your monthly electricity bill.

  • The account number is usually 9-12 digits long and labeled “Customer Account Number”.

  • Make sure you have this number handy before you call to make a payment. You’ll need to provide it to the IVR system or agent.

2. Have Your Debit/Credit Card Ready

  • To pay your IPL bill by phone, you’ll need a valid debit card, credit card, or linked bank account.

  • Make sure the card you use has enough funds to cover the bill payment amount.

  • Have the card in front of you to reference the card number, expiry date, and CVV code.

3. Dial the IPL Bill Pay Number

  • IPL’s toll-free customer service number for bill payments is 1-800-XYX-XXXX.

  • This number is available 24/7 for your convenience.

  • If calling from a mobile phone, make sure you have strong reception before dialing.

4. Follow the Automated IVR Prompts

  • The IVR system will ask you to enter your 10-digit IPL account number.

  • Next, you’ll be prompted to enter your card number, expiry date, and CVV code.

  • The system will then ask you to confirm the bill payment amount.

  • Finally, wait for the system to process and confirm your payment.

5. Request an Email/Text Receipt

  • After the IVR system confirms your payment, wait on the line if you need a receipt.

  • Request for the receipt to be emailed or texted to you instantly.

  • The receipt contains details like the payment date, amount, account number, and confirmation number.

  • If needed, you can also speak with an agent to get a receipt sent to you.

And that’s it! Paying your IPL electricity bill by phone takes just a few minutes. The 24/7 availability makes it easy to pay your bill, even at the last minute before the due date.

Key Benefits of Paying IPL Bills By Phone

Here are some of the top benefits of paying your IPL electricity bill over the phone:

  • Convenience – Make payments anytime without having to leave home. The 24/7 service caters to busy schedules.

  • Speed – The automated IVR system is fast and intuitive. Payments via agents also take just a few minutes.

  • Secure – IPL’s phone payment system is safe and uses advanced encryption for card details.

  • Receipts – Get payment receipts instantly via email or text message. Useful for tracking bills.

  • No Fees – IPL does not charge extra fees for bill payments made by debit/credit card or bank transfer.

  • Payment History – Agents can provide details of your last 3 bill payments if needed.

  • Late Payments – Easily pay overdue bills at the last minute to avoid service disruption.

  • No Internet Required – Pay bills over the phone even without an internet connection.

What Information You’ll Need To Make The Payment

To pay your IPL electricity bill by phone, either through the automated system or while speaking to an agent, keep these details handy:

  • IPL Account Number: This unique 9-12 digit number is listed on your bill. It links you to your account.

  • Full Name: Provide your first and last name registered on the IPL account. This helps verify identity.

  • Service Address: Billing address where IPL electricity connection is active.

  • Contact Number: Share your 10-digit mobile number in case the agent needs to contact you.

  • Email Address: If requesting an emailed receipt, share your active email ID.

  • Debit/Credit Card Details: Provide card number, name on card, expiry date, and CVV code to pay the bill.

  • Bank Account Details: If paying directly via bank account, have your account number, IFSC code, and other details.

Keeping this information handy will ensure the phone payment process is smooth and quick. Have your latest IPL bill in front of you for easy reference.

Tips For Making IPL Bill Payments By Phone

Follow these tips for a quick and easy experience paying your IPL electricity bill over the phone:

  • Opt for the IVR system if you don’t need to talk to an agent. It’s fast and available 24/7.

  • Pick a time for calling when you can speak freely without background disturbances.

  • Keep your IPL account number saved or pinned near your phone.

  • Set reminders for a few days before your bill’s due date so you don’t forget.

  • Save the IPL bill pay helpline number in your contacts for fast access.

  • Note down the payment confirmation number as proof the bill was paid.

  • Inform your bank if you’ll be making regular IPL bill payments by phone.

  • Have an alternate payment method or number handy just in case.

Answering Common IPL Bill Payment Questions

If you’re new to paying bills by phone, here are answers to some frequently asked questions:

Is it safe to provide card details over the phone for bill payment?

Yes, IPL’s phone payments system is 100% safe and uses encryption protocols to protect your card and account details.

How can I get a receipt or confirmation after paying my IPL bill by phone?

You can request for an instant email or SMS receipt after the payment is completed successfully.

What details do I need to provide on the call to make the payment?

Have your IPL account number, debit/credit card details, email address, and mobile number ready before calling.

Can I store my card details to automatically pay my IPL bill every month?

Yes, you can register your card details for auto-pay so the bills get deduced automatically each month.

What is the helpline number for making IPL electricity bill payments?

The 24×7 toll-free number is 1-800-XYZ-XXXX. You can either use the IVR or speak to an agent.

How do I pay my IPL bill from my mobile wallet like Paytm or by UPI?

Currently, IPL bill payments are not accepted directly through mobile wallets or UPI apps.

Who do I contact if my bill payment is not reflecting even after getting a confirmation?

Get in touch with IPL customer care at 1-800-XYZ-XXXX and provide your confirmation details.

Ipl Bill Pay By Phone

Warning: Automatic Bill Pay

How do I make a payment with iplpower?

Customers who prefer self-service over the phone can call 317.261.8222 and select option 2 to select their payment extension preference. IPL customers with online accounts can view their account balance and make a payment today at

Does IPL offer flexible payment options?

Now, IPL is announcing expanded flexible payment arrangements available to customers to include 3, 6, 9 or 12-month options. In addition, IPL infused $75,000 to its Power of Change fund, which provides one-time grant assistance to eligible customers.

Does IPL have a payment extension?

In planning for higher than usual call volume and extended wait times, IPL is enhancing its website and automated phone system to allow more customer self-service, including the option to self-enroll into a payment extension.

Why did IPL suspend disconnection for nonpayment?

In mid-March, IPL suspended disconnection for nonpayment to provide the reliable electric service customers needed throughout the state’s stay-at-home order and beyond. Now, IPL is announcing expanded flexible payment arrangements available to customers to include 3, 6, 9 or 12-month options.

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