Simplify Your Life: Everything You Need to Know About Paying Your IPL Bill by Phone

Paying your monthly utility bills can feel like a chore Writing and mailing checks, keeping track of due dates, missing payments and accruing late fees – it’s enough to give anyone a headache!

That’s why IPL offers easy phone payment options to take the hassle out of bill pay. In this article, we’ll walk through all the ins and outs of paying your IPL bill by phone so you can simplify your life.

An Overview of Paying IPL Bills by Phone

IPL offers two main options for paying your bill over the phone:

  • Automated ExpressCheck payments – Call the automated system at 317-261-8222/888-261-8222 and use the automated prompts to pay your bill from your checking or savings account There is no fee for this service

  • Live agent assisted payments – Call 800-672-2407 and speak to a live agent to make a payment from your credit/debit card or checking account, There is a $195 fee per transaction when paying by credit/debit card,

Each lets you pay your bill at any time, day or night, without leaving your house. You’ll need to provide your 10-digit IPL account number and billing zip code. The payment will be applied to your account immediately.

Step-by-Step Guide to Paying Your IPL Bill by Phone

Here is a simple 3-step process for paying your IPL bill by phone:

1. Have your account information ready

Before you call, make sure you have your 10-digit IPL account number and billing zip code handy. You can find these printed on your paper bill or in your online account portal.

If paying by credit/debit card, you’ll also need your card number, expiration date, and security code. For checking/savings payments, have your bank routing and account numbers ready.

2. Call the IPL phone payment line

  • For automated ExpressCheck payments, dial 317-261-8222 or 888-261-8222.

  • For live agent assisted payments, dial 800-672-2407.

3. Follow the prompts to make your payment

The automated system or live agent will guide you through the simple payment process. Have your account and payment information ready to enter/provide when prompted.

And that’s it! The full payment will be applied to your IPL account immediately after the call.

Key Benefits of Paying Your IPL Bill by Phone

Paying your IPL bill by phone offers many advantages:

  • It’s fast – The automated system is the quickest option, while live agents can still process payments in just a few minutes.

  • Available 24/7 – The automated phone system is always available, day or night. Live agents are available Mon-Fri 8AM-5PM.

  • Secure – Phone payments are secure. The automated system and live agents will verify your identity before processing payments.

  • No late fees – Since phone payments process immediately, you don’t have to worry about mail delays causing late fees.

  • No checks to write – Pay directly through your checking account or charge to your credit/debit card. Skip buying stamps and mailing checks.

  • Get confirmation – You’ll receive a confirmation number for your records after the payment is processed.

Tips for a Smooth IPL Phone Payment Experience

Follow these tips for the best experience when paying your IPL bill by phone:

  • Set up account alerts – Get text or email alerts when your bill is ready and when it’s due to avoid late fees.

  • Pay during off-peak hours – For live agent payments, call early morning, late evening, or weekends to avoid long hold times.

  • Save payment info – When paying through the automated system, opt to save your payment info to simplify future calls.

  • Write down the confirmation number – This is your proof that the payment was made. Save it until the payment posts to your account.

  • Contact IPL with any issues – If there are any problems processing your payment, call IPL at 317-261-8222 for assistance.

Answers to Frequently Asked Questions About IPL Phone Payments

Here are answers to some common questions about paying IPL bills by phone:

Is there a fee to pay by phone?

  • There is no fee to use the automated ExpressCheck system. Live agent assisted credit/debit card payments have a $1.95 fee per transaction.

When will the phone payment be applied to my account?

  • Phone payments are applied to your account immediately after the call.

Can I set up automatic recurring payments over the phone?

  • Unfortunately not. For recurring auto-pay, you’ll need to enroll through your online account portal or mail in an application.

What if I’m calling outside of live agent hours?

  • The automated ExpressCheck system is available 24/7 for payments from your bank account.

What if I don’t have my account number handy?

  • Live agents can look up your account with your name, address, and phone number on file. But having your account number ready speeds up the process.

What cards/accounts can I use to pay by phone?

  • You can pay from your checking or savings account. Credit/debit payments work with Visa, Mastercard, American Express, and Discover cards.

Is there a limit on the payment amount I can make?

  • There is no limit on the payment amount through the automated or live agent phone system.

And there you have it – everything you could need to know about paying your IPL bill quickly and easily by phone. Simplify your life and ditch the paper checks by enrolling in automated payments or calling in when your bill is due. And as always, reach out to IPL anytime if you need assistance with making a payment.

Ipl Phone Number To Bill Pay

You can reach AES Indiana anytime, day or night, seven days a week by phone or online.

Lights out day or night line (residential and business)

Residential customer service line

8:00 AM-5:00 PM, Monday-Friday. Closed weekends.

Business customer service line

8:00 AM-5:00 PM, Monday-Friday. Closed weekends.

Builder and construction service line

8:00 AM-5:00 PM, Monday-Friday. Closed weekends.

  • Call us and use our interactive voice response system to:
  • Access account information
  • Make a payment
  • Conduct billing transactions
  • Connect, disconnect, or change service
  • Report an outage

With an AES Indiana online account you can:

  • Access account information
  • Make a payment
  • Enroll in Budget Billing
  • Request a payment extension
  • Start and stop E-Billing
  • Sign up for Green Power
  • Track your energy use

Please allow up to three business days for a response.Please call customer service for questions related to collections, outages and other topics requiring an immediate response.

All fields are required (*) unless otherwise indicated.

Please use the email form under “email us” above on this page to receive a timely response. Thank you for your understanding.

AES Indiana One Monument Circle P.O. Box 1595 Indianapolis, Indiana 46206-1595

Additional contact phone numbers:

  • General business office: 317-261-8261
  • Commercial and industrial service: 317-261-8444 Business hours: 8:00 AM-5:00 PM, Monday-Friday
  • Former shareholders of IPALCO common stock who did not exchange their IPALCO shares for AES common stock, or who would like to find out the historical cost basis of their former IPALCO shareholdings, should contact Amy Ackerman, Senior Manager, AES Investor Relations, 703-682-6399.

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