How to Pay Your JEA Bill by Phone – A Step-by-Step Guide

Paying your utility bill is an essential part of being a JEA customer in Jacksonville, Florida. While you have several options like paying online, by mail, or in person, paying your JEA bill by phone is a convenient choice for many customers. In this comprehensive guide, we’ll walk through the step-by-step process to pay your JEA bill over the phone quickly and easily.

Overview of Paying JEA Bills by Phone

JEA offers a dedicated phone number for customers to pay their utility bills by phone. By calling the JEA Bill Pay line at (904) 665-6000, you can make a payment 24/7 using the automated phone system.

The main benefits of paying your JEA bill by phone include:

  • Convenience – Make payments anytime without having to login online or mail in a check

  • Speed – The automated system makes paying fast and easy,

  • Payment Options – Pay with credit/debit cards, checking account, or JEA gift card.

  • Confirmation – Get immediate payment confirmation over the phone.

  • Accessibility – Those without internet access can still pay their bill.

To pay by phone, you just need your JEA account number and information for your payment method ready. The full instructions are outlined next.

Step 1: Call the JEA Bill Pay Phone Number

To get started, use your phone to call the JEA Bill Pay automated line at:

JEA Bill Pay Phone Number: (904) 665-6000

This dedicated line is available 24 hours a day, 7 days a week. There are no restrictions on when you can call to pay your JEA bill by phone.

Step 2: Confirm Your JEA Account Number

When you call the pay by phone line, the automated system will first ask you to enter your 10-digit JEA account number.

Your JEA account number can be found on your monthly bill. Enter this 10-digit number using your phone’s keypad.

The system will repeat your account number back to confirm it correctly.

Step 3: Select a Payment Method

After confirming your account number, the system will ask you to choose a payment method. The available options are:

  • Credit/Debit Card – Visa, MasterCard, Discover, American Express
  • Bank Account – Via electronic check (ACH)
  • JEA Gift Card – Enter gift card number

Use your phone to select your payment method. Credit/debit cards and bank accounts need to be entered each time. JEA gift cards can be saved to your account for easier payments.

Step 4: Enter Payment Information

Based on the payment method you selected, the system will now prompt you to enter the related account information.

For credit/debit cards, enter the card number, expiration date, and CVV code using your phone.

For bank account payments, enter your account number and routing number.

For JEA gift cards, provide the 16-digit gift card number found on the back of the card.

The system will repeat your payment information back to confirm accuracy.

Step 5: Enter Payment Amount

After confirming your payment details, you will be prompted by the automated system to enter the payment amount.

Use your phone to enter the exact amount you wish to pay on your JEA account. The system will repeat the payment amount back to you.

Step 6: Confirm Payment Details

With your account number, payment method, payment details, and amount entered, the automated system will now repeat back a summary of the payment for confirmation.

Listen carefully to ensure all the details – account number, payment method, payment information, and amount – are correct.

Step 7: Complete Payment

If all the payment details repeated back are correct, press 1 on your phone to complete and process the JEA bill payment.

You will hear a confirmation message that your payment has been made successfully.

And that’s it! By following these 7 simple steps, you can quickly pay your JEA bill over the phone in just a few minutes.

Helpful Tips for Paying Your JEA Bill by Phone

To have the smoothest experience paying your JEA bill by phone, keep these tips in mind:

  • Have your account number and payment details handy before calling.

  • Pay attention to prompts and enter info carefully using your phone.

  • Make payments at least 1 day before due date to avoid late fees.

  • Opt for autopay or scheduled payments to ensure on-time payments.

  • Contact JEA if your address, banking, or card details need updating.

  • Check your payment confirmation email after paying by phone.

  • If needed, contact JEA for payment assistance options.

Paying your JEA bill doesn’t have to be a hassle. By following this step-by-step guide, you can easily pay your utility bill over the phone in minutes. Just call the JEA Bill Pay line anytime at (904) 665-6000 to conveniently take care of your bill quickly.

Jea Bill Pay Phone Number

Using Your Bank Account

You can pay directly from your bank account.* You will need your banks routing number and your account number, which can be found along the bottom of a check. If you choose to pay online with your bank account, step-by-step instructions will walk you through the process of submitting your account information. You have the option to store your account and routing numbers securely in your account for easy payment each month, or, if you do not wish to store these numbers, simply enter the information each time you pay.

How to Enroll in eBill on

How do I pay my JEA utility bill?

Thank you for using JEA electronic payment system provided through KUBRA. This service allows you to pay your utility bill by credit card, debit card or debiting your bank account. Paying for someone else? If you do not know the account number of the person you are trying to assist, please call our Customer Center at (904) 665-6000.

How do I get a new JEA Bill?

Whether you get your bill online or in the mail, you’ll see the new designs on bills that print in February. Click the links below to see the features of your new bill. Account #: You’ll need your 10-digit account number to manage your account when contacting JEA. Cycle: JEA has 20 billing cycles.

How long does it take JeA to credit my payment?

Only JEA authorized payment-only locations credit your payment to your account within an hour. Business hours vary by location. Always look for official signage at JEA authorized payment-only locations and have your bill and/or account number with you.

What services does JEA offer?

JEA has bill pay solutions and utility payment assistance for families and individuals struggling financially.

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